Posts by familychoice

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

And this is why I’m off from WordPress sticking to real CMS without all that plugin-theme-glitches… ;)

We tend to use frameworks for client Wordpress sites as they handle the functionality, which is where the problems usually occur when updating. They’re also regularly updated so we can keep our clients happy and their sites keep working. Styling’s handled by child themes which are pretty robust to change and additional functionality by plugins. We love Wordpress so would rather find a workable solution than abandoning it for a dull CMS.

The theme we bought last week was the first for over a year, as we’d found the lack of updates with most themes on here unsuitable for client work, and clients want their site to last longer than a year before breaking. However this was for a super low budget ‘mates rates’ job so we thought we’d have another go. The theme we’ve picked is a good one, well supported, and we think they’ll get at least a few years use out of it.

There’s definitely a market on here that’s being ignored – that of agency/design companies who need a reliable, robust framework for client jobs with guaranteed updates. And yes we’d be prepared to pay for it, and yes we’d also purchase multiple copies.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Think we’re on the same page. My best customers are repeat buyers, and the top reasons they keep buying are high-quality and consistent updates. I think most buyers in that situation wouldn’t mind paying for updates as long as they’re still making use of them. It helps everyone do better work.

Definitely, and looking at your portfolio if we were looking for a Magento theme we’d certainly feel confident in buying your theme as it’s exceptionally well supported.

I think for an ecom theme a subscription should be mandatory considering the importance of regular upgrades and amount of work involved for authors.


There’s a brand new WYSIWYG editor that is not compatible with the old one. None of the shortcode buttons work etc. We’ll have to fix it and then release an update to all 40+ themes.

Maybe there’s a lesson there for authors that continually release new themes rather than build new functionality into existing products. I guess it’s swings and roundabouts – you make extra sales by releasing new themes on a regular basis, but due to the continually changing nature of Wordpress and associated plugins there is a price to pay in keeping these working and compatible.

The theme purchase we made last week was for one that’s a year old. It’s from a top selling author who only has three items in their portfolio due to the fact they’re continually improving their existing products. The theme we’ve purchased is due a major upgrade, and this is why the theme continues to be one of the top selling themes on this site. Maybe they don’t sell as many items as the more prolific authors, but when there’s a major compatibility issue to fix they only have three products to change.

And because the theme has been so well supported, and continues to be completely overhauled on a regular basis, it’s exceptionally attractive to purchasers like us who need a long term solution for a client. We don’t want them coming back a year later complaining their site no longer works.

The problem on here is you have to get to know the sellers (one of the reasons I frequent these forums is to get a feel for the authors as well as their products) as well as the products when making an informed purchase that’ll last longer than a year. I think a new section for long-term subscription based products would help new customers make that choice with greater confidence and accuracy.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Yea that’s exactly what I had in mind. Large theme updates and support are currently being done free of charge. What’s even worse that customers expect you to implement all changes from your newer themes to your older ones and yes – for free :)

I’d be happy to pay a subscription (or larger ‘lifetime’ one-off fee) for themes that are regularly updated with new frameworks/features/functionality. It’s a lot of extra work for authors and I expect to pay for that, and it’d give me peace of mind when using it for client work.

For general small compatibility fixes, if the author is advertising ‘free lifetime updates’ then I’d expect these to be free, as advertised. Obviously if this isn’t offered at the point of sale then I have no right to expect it.


Yea, that’s one option, but removing them from the marketplace will make:
  • Existing customer unhappy
  • Author unhappy as there will be many complaints
  • Envato unhappy as customer and author are unhappy
Introducing small fees will allow:
  • Customer to use their existing website longer
  • Author to cover maintenance and support costs
  • Envato profit from recurring payments

+1

We have a number of themes in our account that have been removed as the authors have decided to abandon them in favour of new themes. As a customer, we’re left in the lurch as they’re no longer fully compatible, and we have no option but to replace them. We now only buy themes that have a long history of updates.


Here’s a secret: they’re not the kind of customer you want anyway. They don’t grow your business because their lifetime customer value is likely capped by the initial sale. If they never buy another product from you, every interaction they make with you decreases their value as a customer. Just how much support and goodwill does a $45 WordPress theme buy?

It can buy multiple sales from agencies looking for reliable, regularly updated themes for their clients. We spent over $1000 dollars last year on one particular theme.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Try clearing your browsers cache and cookies… ;)

It’s set to clear automatically when the browser’s closed. Weird, never happened before and seems ok today.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Weird…just tried to log me out again: ‘Sign in failed, please try again’ while I was browsing the site.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Hi,

I’ve just had problems accessing my account – I was asked to enter a CAPTCHA, which has never happened before, then sent to an error page with the following info:

“It looks like something went wrong on the page you were accessing. Our development team will be notified of the issue automatically, however if you require assistance please contact the support team who will be happy to help. (Quote reference number ‘25999e1a05b5b29bc28957f5d3d619fb’).”

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

It’d be interesting to know how many genuine sales are being lost to pirates, I’d hazard a guess that it isn’t as many as people think.

Why would anyone in their right mind download a potentially trojan-infested, out of date theme or plugin, with no support or updates just to save a few dollars? I find it hard to believe there are that many serious potential customers who think to themselves “you know what, rather than pay $10 for that essential plugin I need for my business, with lifetime support and updates, I’ll instead take a chance on this warez version – unzip it on my PC and upload the files to my server.”

I can believe there are loads of idiots out there that will download and install stuff just because it’s there, but they probably wouldn’t pay any money for it if it wasn’t.

Maybe I’m wrong in my assumption though, maybe there really are more idiots than I think there are.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Depends what else you want to do with the site. If you’re planning to provide information pages, resources, blog/news, social membership accounts, galleries etc.then I’d pick Wordpress as it has more plugins and features available.

If the focus is on ecom then a shopping cart will probably be more tailored to your needs.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

Well I used a combination of various plugins like “Paid Memberships”—tweaked Gravity forms and built a couple plugins.. So, no, I can´t say I coded the platform from scratch per say. I used the Bootstrap framework as well.

I don’t think it matters that you’ve used commercial elements to build this site, you’ve used your experience to pick the best tools for the job, and your skill and expertise to bring them all together as a package and provide custom functionality.

The issue here is one of payment – if we were building a one-off site for a client we would charge x amount. But if that client was reselling our work as a commercial package for profit then we would either require a larger initial fee or some sort of licensing deal.

Similar to themes on here which can be used for one site only unless an ‘extended’ license is purchased.

If you’ve built this site based on a single site deal and it’s in your contract that this is the case, then your client is breaking the contract you have between you and should be providing you with a payment for reselling your work.

319 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
familychoice says

The site you’ve linked to uses a standard membership plugin, and there are at least three available on here. I’ve got two of them, but wouldn’t recommend them for a directory as you’ll need a decent parametric search facility and they don’t include this – though all of the member plugins on here are excellent for general membership stuff.

You could purchase a directory plugin, and again there are a couple here, but for a decent directory functionality you can go two ways – buy a directory theme (though you’ll be stuck with the functionality provided) or do what we do and use custom Wordpress development tools to build your own.

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