The lack of information or a timescale from the developer and lack of support from Envato is very unprofessional – right down to the ‘Say what?! Where did it go?’ message when you try and access the plugin page.
We’re putting this down to experience and currently building our own member system. Sorry Codecanyon, you’re too flaky for client sites.
It was fixed in version 2.25.1
Great, thank you – fortunately we’re on 2.27
Well, I’m using 5/6 CodeCanyon products and that’s the first time I see something like this going on. Specially on a product with about 1k sales.. speechless.
We’ve had a number of themes discontinued, but this is only the third plugin. It’s more serious this time though as this is a tricky one to replace.
for ex: the plugin was contacting the author server to check for update ON EVERY REQUEST: you can imagine what happened when the userpro server has been put down for maintenance for about a week …
Thanks for the information – did you find a fix to stop it doing this? I’m concerned what could happen if the plugin is permanently discontinued.
Last but not least, reading posts on userpro forums (by the way, the forum also has been closed), there was someone talking about the fact that the author had found a permanent job and sold the plugin to others.
Very worrying. I think this is a wake-up call for me, I won’t be using Codecanyon products in client websites in future.
I’m using this on a client site, and was about to buy another license to use it on another. Hopefully they’ll get it back online as there isn’t anything else with the same features available.
I think this could have been handled better by Envato and the author instead of letting us find out by accident – they’ve sold over a thousand copies so there’s a lot of customers feeling pretty vulnerable now.
We’re happy to pay an annual subscription for plugins such as Gravity Forms, so I don’t see why this pricing model can’t be applied to themes and plugins on here.
Basically the theme is sold with 12 months of updates free, and after that customers need to renew their subscription if they want to continue to receive updates.
This would pay authors development costs, provide an incentive for them to keep their themes up to date and compatible, and provide customers with a product they can rely on.
Everyone’s a winner, even Envato as they get more commission.
For idiots that just want a quick, cheap fix they can decide not to pay a subscription when their 12 months expires, or buy a cheap theme from authors that aren’t participating in the subscription model.
I couldn’t really give a monkeys about flash new search features, I’ll just be happy if the basic current search box worked better than it does.
For example, searching for ‘love story’ on the Themeforest site brings up 5 results. None of these are for the theme called ‘LoveStory’, and none of the titles even include the words ‘love’ or ‘story’. You have to enter ‘lovestory’ without the space for the theme to appear in the results.
But as a business you should avoid situations like that. Use themes wihtout big frameworks and 25 premium packed plugins which is an update mess every single month.
That doesn’t always work. There are a few authors on here that promote very straightforward, simple, well coded themes and we’ve been tempted to buy these. However, after watching their performance over a period of time they’ve been dropped in favour of better frameworks and left to die by their authors. If we’d bought one of these themes we’d have been left with a useless product within 12 months of our purchase, just like their unhappy customers.
As a contrast, it seems the best supported themes on here currently are using big frameworks and come bundled with all the bells and whistles you would never need.
When there are maybe paid update options, it would maybe increase the update and support. But it will also bring up other discussions, since there will be people who don’t understand why they have to pay for an update or something.
Customers that don’t understand why they have to pay more aren’t the market you’re looking for anyway. They’ll buy a cheap theme and never update Wordpress until their site gets hacked and their host kicks them off the server.
The market is bigger and more varied than that, and there’s an opportunity to provide an option for customers who are looking for peace of mind and a guarantee of a long term solution. Like me. Like all the customers who have been left with a broken theme and don’t want to go down that route again.
It’s a tricky ‘problem’ – but with some smart thinking as a user/buyer you can avoid a lot of issues.
I’m smart. I’ve avoided these issues by not buying themes and using a framework on which we build our own custom child themes. But we’d still like to buy good commercial themes for clients that have less money to spend. There are authors on here that provide this, but you have to know where to look and that takes practice.
A ‘premium’ theme section would be easy for new customers to find, and provide more profit for authors that are putting more work into their products.
And ‘Buyers’ who use several donzens of themes for customers which they can’t handle themselfs is the ‘Buyers’ own fault: If one can only install themes for their ‘clients’ without having proper basic backend/coding knowlegde of websites, let alone even customize or building a website, well you’ll get caught someday…
We used prebuilt themes as a way to provide clients with a very low budget, a cheap way to get online. But when you’re then forced to unpick code or a framework that no longer works 12 months later, and has in fact been abandoned by its author as even they couldn’t face doing it, that option is no longer commercially viable as a ‘cheap’ solution.
We can ‘handle’ it, but short-term themes are not a cost effective solution for low budget clients or web agencies. As a result we don’t use them now, but as I said before there is a market for guaranteed supported themes.
That’s not to say it can’t exist alongside authors that want to bash out a cheap new theme every month and then abandon it 12 months later for folks that don’t mind changing their website every year.
There are a few authors on here who have long-term, well supported themes that are properly updated on a regular basis. I just think they should be better rewarded for doing such a good job for their customers, and their products made easier to find against the constant avalanche of new releases.
And this is why I’m off from WordPress sticking to real CMS without all that plugin-theme-glitches…
We tend to use frameworks for client Wordpress sites as they handle the functionality, which is where the problems usually occur when updating. They’re also regularly updated so we can keep our clients happy and their sites keep working. Styling’s handled by child themes which are pretty robust to change and additional functionality by plugins. We love Wordpress so would rather find a workable solution than abandoning it for a dull CMS.
The theme we bought last week was the first for over a year, as we’d found the lack of updates with most themes on here unsuitable for client work, and clients want their site to last longer than a year before breaking. However this was for a super low budget ‘mates rates’ job so we thought we’d have another go. The theme we’ve picked is a good one, well supported, and we think they’ll get at least a few years use out of it.
There’s definitely a market on here that’s being ignored – that of agency/design companies who need a reliable, robust framework for client jobs with guaranteed updates. And yes we’d be prepared to pay for it, and yes we’d also purchase multiple copies.
Think we’re on the same page. My best customers are repeat buyers, and the top reasons they keep buying are high-quality and consistent updates. I think most buyers in that situation wouldn’t mind paying for updates as long as they’re still making use of them. It helps everyone do better work.
Definitely, and looking at your portfolio if we were looking for a Magento theme we’d certainly feel confident in buying your theme as it’s exceptionally well supported.
I think for an ecom theme a subscription should be mandatory considering the importance of regular upgrades and amount of work involved for authors.
There’s a brand new WYSIWYG editor that is not compatible with the old one. None of the shortcode buttons work etc. We’ll have to fix it and then release an update to all 40+ themes.
Maybe there’s a lesson there for authors that continually release new themes rather than build new functionality into existing products. I guess it’s swings and roundabouts – you make extra sales by releasing new themes on a regular basis, but due to the continually changing nature of Wordpress and associated plugins there is a price to pay in keeping these working and compatible.
The theme purchase we made last week was for one that’s a year old. It’s from a top selling author who only has three items in their portfolio due to the fact they’re continually improving their existing products. The theme we’ve purchased is due a major upgrade, and this is why the theme continues to be one of the top selling themes on this site. Maybe they don’t sell as many items as the more prolific authors, but when there’s a major compatibility issue to fix they only have three products to change.
And because the theme has been so well supported, and continues to be completely overhauled on a regular basis, it’s exceptionally attractive to purchasers like us who need a long term solution for a client. We don’t want them coming back a year later complaining their site no longer works.
The problem on here is you have to get to know the sellers (one of the reasons I frequent these forums is to get a feel for the authors as well as their products) as well as the products when making an informed purchase that’ll last longer than a year. I think a new section for long-term subscription based products would help new customers make that choice with greater confidence and accuracy.