I don’t understand why as a customer, I need to know how much a particular author is making, and I certainly don’t need yet another banner pushing the topbar down (as there is today) telling me someone’s making lots of cash.
I guess Envato hope it’ll attract more authors to their site but I’m sure there are much better (and tasteful) ways of doing this. Taking more notice of feedback would be a start.
also while I’m here, what the previous post is saying have some truth. I took my time to post in the 2020 goal thread, was thinking there will be a dialogue between Collis and the people that posted there. Would had been nice.
There is no dialogue, unless authors or customers post something that fits in with what Envato are planning to do anyway. I’ve been on here long enough now to realise it’s a waste of time posting suggestions and feedback – tricky topics are ignored and/or threads are locked. Envato are depressingly old-school corporate at heart.
On the plus side there are some fantastic authors selling superb products so I’ll carry on spending money here, but the ‘community’ facade is just marketing.
61 pages and we’re still stuck with an illogical navigational system and user-unfriendly header section.
Make you wonder why anyone bothers to comment at all.
If it is considered comment section as essential, then replace it with a full set of feedback + rating section visible to public. TF definitely deserves this.
Imagining your team in long meetings making mindmaps about the “Envato 2020 Vision” makes me sigh. If the most basic feature of an online marketplace is still in such bad shape – where’s the point in thinking about visions? Please focus ALL your available ressources on the search experience for buyers for now – and let’s talk about 2020 when you’re done.
My heart sinks when I think back to hours wasted in top level corporate management meetings where ‘blue sky thinking’, ‘mission statements’ and ‘envelope pushing’ were discussed at length. As a designer/developer it was then my job to make sense of it all and translate the ‘vision’ into a usable website for their customers.
Envato don’t need a vision for the future, they need to fix the usability issues with their current website and the comment/rating system which clearly isn’t working satisfactorily for authors, or customers.
Best way to reduce risk in software development is to push lots of tiny changes out as quick as you can. Small changes are easy to reason about and get right. We make a few thousand small deploys a year. Most of the time it all just works, and no one notices (except when we want them to). 99% of the time this works great. (see “10 Deploys a Day – A Case Study of Continuous Delivery at Envato” for more detail on how we ship code).
That might work for software (though it means customers end up bug testing so they’ll hate you for it) but this is a website – despite the bells and whistles functionality, not a piece of software.
Website changes should be thoroughly tested before the changes are made live, and inviting a selection of regular customers and authors for final user feedback and thumbs-up is the way to go.
Your ‘suck it and see’ approach to design doesn’t work, as can be seen by the recent awful header and navigation changes.
MotionPatriot saidIt is just weird if you have a bad rating and have no way to get in touch with the buyer to clearify things.
Gewora saidAbsolutely Agree!
There should be a option to contact the buyer, otherwise it doe snot make that much sense.
I thought that was the whole point of this, so authors could work with customers to sort out any issues?
Before the reviews for ratings of 3, 2, and 1 stars are made mandatory, there were lots of (bogus) 1 star reviews which hurts items’ sales – and many authors disagreed on –, and nothing was told to the author. The key problem is “Authors not knowing why they get low ratings”. Reviews are now mandatory to low ratings, to provide the authors informations and feedbacks regarding their items to make it better.
I understand that, and as I’ve said I don’t have an issue with this. My query is why this information is to be kept hidden from other customers.
I believe making reviews to all ratings including 4 and 5 stars mandatory does not prevent bogus high ratings.
So, if you’re saying compulsory feedback isn’t going to prevent bogus high ratings, how will it prevent bogus low ratings? Either it works, or it doesn’t, and if it does then it should work for any level of rating.
(3) What would it look like for the whole community to be succeeding?
If this is to include customers, then I’d like to see more interaction with us (or even any at all) when you’re making changes to the way the system works. For example the new rating system changes, or the terrible UI. Considering a lot of us are designers, developer and UI experts we could bring a lot of value to the table. For free.
I’d also like to see more customers encouraged onto the forum as there are hardly any at the moment, and moderators working to build a friendlier environment where trolling and intimidation is a thing of the past.