Posts by felt_tips

5164 posts
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felt_tips Moderator says



Completely agree. However, the star rating system is inherently flawed because all internet rating systems are flawed. No matter how hard we work as authors to build perfect projects and provide excellent support, there are always going to be unpleased, disgruntled customers, which will always lead to overly-negative and biased reviews. (Yelp.com, for example) All projects are reviewed for quality and functionality. There is never an instance where a project should be rated below 3 stars, and in my mind, every project that I accept for sale is worthy of 4 or 5 stars.

Thanks for the moral support Motion…

I guess people’s main problem is not so much with the idea of a flawed system, so much as the practical reality that this flawed system has the potential to undermine weeks of work in a completely wanton way. No come-back, no appeal, no qualification, no recourse to support, just a blank (and usually incorrect) judgement on the quality of your work sitting right there on the item page. I expect the search algorithms even use the star rating to rank search results

It doesn’t have to be like this.

If an item of mine got the 3-star death sentence due to unfair ratings, I would have no scruples about opening a new account, buying my own item and rating it 5 stars until the unfair rating had been evened out. I’m an honest individual, and I like to play fair and I like to play by the rules. But where the alternative is having 80-100 hours of my precious time wasted by a dumb, ill-conceived rating system… then that trumps the moral rectitude, I’m afraid. If you create an unsound system and then fail to do anything about it, you can expect people to find their own ways to do something about it.

Envato – Fix it!
i must agree.rating your own work through other accounts is yes, imoral, but it comes as a concequence of unfairness from the buyers and the system. But what about opening new accounts and give bad ratings to the other authors with similar projects as mine? there’s a mean, harmful open gate in this.

Yeah… that’s out of order.

5164 posts
  • Provided great contribution to our forums
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+12 more
felt_tips Moderator says

Completely agree. However, the star rating system is inherently flawed because all internet rating systems are flawed. No matter how hard we work as authors to build perfect projects and provide excellent support, there are always going to be unpleased, disgruntled customers, which will always lead to overly-negative and biased reviews. (Yelp.com, for example) All projects are reviewed for quality and functionality. There is never an instance where a project should be rated below 3 stars, and in my mind, every project that I accept for sale is worthy of 4 or 5 stars.

Thanks for the moral support Motion…

I guess people’s main problem is not so much with the idea of a flawed system, so much as the practical reality that this flawed system has the potential to undermine weeks of work in a completely wanton way. No come-back, no appeal, no qualification, no recourse to support, just a blank (and usually incorrect) judgement on the quality of your work sitting right there on the item page. I expect the search algorithms even use the star rating to rank search results

It doesn’t have to be like this.

If an item of mine got the 3-star death sentence due to unfair ratings, I would have no scruples about opening a new account, buying my own item and rating it 5 stars until the unfair rating had been evened out. I’m an honest individual, and I like to play fair and I like to play by the rules. But where the alternative is having 80-100 hours of my precious time wasted by a dumb, ill-conceived rating system… then that trumps the moral rectitude, I’m afraid. If you create an unsound system and then fail to do anything about it, you can expect people to find their own ways to do something about it.

Envato – Fix it!

5164 posts
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  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+12 more
felt_tips Moderator says

The solution is to remove the star ratings.

They achieve absolutely nothing. They do not represent the quality of the item. They are more often a highly subjective appraisal of price, download speed or the buyer’s own ability. The vast majority of all combined star ratings are 4 or 5 anyway, so completely useless for buyers in making a decision. Any item that has a lower star rating is effectively dead.

All they do is create stress for the author, because there’s the danger that a couple of unfair and irrelevant star ratings will kill your item and waste your time.

5164 posts
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felt_tips Moderator says




An unqualified one star rating is enough to unsettle some buyers. Imagine if this had been your third rating. Your item would now have an overall star rating of 3. Boom – dead!

In my case, it was the 2nd rating. As long as no-one rates it again, everything is fine. After that, it will get a low overall rating, even if the third is another 5star.

Did sell very well until now. Will see how it goes…
Actually, I tell a lie. If you have two 5 stars and a 1, then you’ll get a 4. I think that 3.75 rounds up to 4. But if either of the other ratings is below 5, it will be a 3 and a half.
2×5 stars and 1×1 star are 3,67, rounded down to 3,5 stars.

It’s late, I’m still working and I can’t do math any more. :crying: :-D

You’re right, though. A 1 star rating near the beginning of a file’s life is pretty much the kiss of death.

5164 posts
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  • Elite Author: Sold more than $75,000 on Envato Market
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+12 more
felt_tips Moderator says


An unqualified one star rating is enough to unsettle some buyers. Imagine if this had been your third rating. Your item would now have an overall star rating of 3. Boom – dead!

In my case, it was the 2nd rating. As long as no-one rates it again, everything is fine. After that, it will get a low overall rating, even if the third is another 5star.

Did sell very well until now. Will see how it goes…

Actually, I tell a lie. If you have two 5 stars and a 1, then you’ll get a 4. I think that 3.75 rounds up to 4. But if either of the other ratings is below 5, it will be a 3 and a half.

5164 posts
  • Provided great contribution to our forums
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
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felt_tips Moderator says

An unqualified one star rating is enough to unsettle some buyers. Imagine if this had been your third rating. Your item would now have an overall star rating of 3. Boom – dead!

Imagine if your second and third ratings were both like this. Your item would storm onto the ratings scene with a combined star rating of 2. Your item is effectively stillborn, and while you write off your item, you can write off the two or three weeks of work you put into it too. This is an unnecessary risk, this is an unnecessary stress. This is not something you should be worrying about for the few dollars that an item earns you here. This says loud and clear to Envato authors, “UNDER NO CIRCUSTANCES SHOULD YOU PRODUCE A TIME INTENSIVE, HIGH QUALITY ITEM. DO SOMETHING QUICK AND DIRTY INSTEAD TO SEE IF YOU CAN MAKE A FAST BUCK.”

In real life, I do good jobs for real clients and they pay me well for my time. While there’s lots to like about Videohive, I’m increasingly finding that I can’t justify the time it takes to produce anything for this marketplace. There are just too many risk factors and this is one of the biggest. I find that I’m stressing and worrying about an item that sometimes I’ve earned about the same from as in half an hour of freelance work.

It’s for these reasons that the ratings system has to change.

For the sake of the authors. For the sake of professionals. We’re not kids. This isn’t a hobby.

Envato!? Are you listening?

5164 posts
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felt_tips Moderator says

Yeah… it’s hard to dispute a 1 star rating with support that has the comment:

“Takes a long time to render”

That requires a response and some qualification. First of all, “a long time” is very subjective. And secondly, some things take longer to render than others. Any one with any experience in mograph / VFX knows that. On top of this, there’s plenty a user can do to push render times through the roof. (Shallow depth of field camera in 32bit, anyone?).

Of course 3D animations take longer to render than 2D ones, of course particle animations take longer than single objects, and of course my file is structured for absolutely optimal speed, but if that doesn’t sit with the user’s (often uninformed) expectations, then I get a bad rating.

A simple response can clear this up. e.g…

1 Star “Takes a long time to render”

Complex 3D scenes do usually take longer to render than simple 2D animations, but you should be looking at about 5 seconds per frame to render and much quicker when previewing/working. Please refer to the section in my user guide entitled “Optimising your workflow for speed” and “Optimising your render settings for speed”. There are plenty of steps you can take to get better rendering / previewing times. If there’s anything you don’t understand, please don’t hesitate to get in touch.

Such a response makes it clear what the rating is all about and shows that I know my stuff, already have the subject covered in the user guide and am very ready to help.

This shows the 1 star rating up for what it is… unfair.

5164 posts
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felt_tips Moderator says

I was among those who said the old badge design was better, but it seems that I got used to the new ones and they look alright to me now :) I’m sure many other authors changed their opinion too

Not me. The badges do indeed look better on a HiDPI screen than on a standard screen, but I stick by the opinion that these are illustrations, not icons – and that they are just too kiddy for this marketplace. Friendly is one thing, but this really does not sit well with the professional impression I would like my user page to give.

The badges need to be further refined / updated.

5164 posts
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felt_tips Moderator says

The star rating system is a mess…. a real mess. I always thought that the star comments were supposed to be public, like on eBay, so other potential buyers can judge for themselves to what extent these quantitative ratings are relevant. As it is, it’s simply confirmation to the author that once again his/her item has been slammed for no good reason whatsoever. I’ve even had a 3 star rating and in the item comments it said “I used this in one of my videos and the animations are perfect.”, as well as plenty of 1 star ratings for absolute non-problems, in which the purchaser never got in touch with me beforehand.

That’s the problem – users are rating incredibly subjectively – giving 1 star ratings for problems that aren’t problems at all; the price/value; their own failures of judgement; their own failure to read a description; their own reluctance to read the user guide or their own abilities in After Effects.

Add to that the fact that items simply aren’t getting rated anywhere near as often as they used to be. In the last couple of months it has been under 1 in 20, compared to the 1 in 8 or so that used to be normal. This also means that ratings are more likely to be bad ratings… users will only search out the rating system in the event of a problem, but not otherwise. This is warping the system and spoiling the chances for items, uploaded since whatever it was that happened to stop buyers rating. And moreover, why are dissatisified buyers apparently not even aware that they can contact the author? This is clearly the first thing to fix in terms of support, before enforcing 72 hour response times or similar as per Themeforest.

The rating system is very, very broken and I would suggest to Envato that the system should be completely withdrawn, with immediate effect until there’s time to work on a solution that gives an adequate reflection of an item’s quality. It’s an on-going problem, a cause for frustration and loss of earnings and IMHO one of the most destested feature of the marketplaces. Who’d be up for an opinion thread… “Should we abandon the ratings system?”

5164 posts
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felt_tips Moderator says

So I just bought a video intro template. It’s amazing. The trouble is, when I’m watching the instructional video on how to use it, the files in the video don’t accurately reflect the files in my download folders in After effects…. Why? Because there is mounds of “Envato this” and “Envato That”... So much so, that It’s going to take an AE pro to sift out the Envato stuffs, leaving the files that are required for the template. A little self defeating cconsidering the only reason someone purchases a template is because they don’t have the skillset to navigate the program with proficiency.

Now, its going to take days of waiting for a response from the developer, and my project is on hold until then…. A project that should have been rocking and rolling an hour ago….. Losing money as you read this.

Pisssed consumer

Generally speaking, it’s simply a question of dropping your material in instead of the “Envato This” and “Envato That”. But that does require some basic knowledge of how to import your own material and drop it in to the relevant composition.

Some authors really assume a no-understanding-of-After-Effects level. Others assume a basic knowledge. Some users put together hours of video user guide material, reference guides etc. others a quick crib-sheet. Personally, I’ll often make a simple guide and a complex guide, based on a simple customization for absolute beginners and then a more detailed guide for more experienced users. For every user that is frustrated about basics being too difficult, there’s a more experienced user who’s frustrated that the customization options don’t go deep enough. Pitching the level right is one of the fundamental problems for template designers. Ultimately though, it’s up to the individual author how they do it, with a level of quality control imposed by the review process.

But the advice here so far is good. Give the author a chance to get back to you. He/she may be in a different timezone or may be away for the weekend. In the meantime, check out some of the beginner tutorials that people have linked. You may find the answer there.

If you can frame your questions in a more detailed way and perhaps add a couple of screenshots, it’s very possible that other users on the forum can help you too. But unfortunately without having the project open in front of us, we’re just guessing.

Finally, if you’ve got a deadline and are having trouble, you will certainly find someone here on the forums who can do the customization for you for a very reasonable fee.

Anyway, I hope you’re able to sort it out.

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