Came here expecting some news about the bar being actually fixed. Did not expect it to be removed. It’s like going to the doctor saying: ”- Look doc, I broke my leg snowboarding. – Oh, I see, let’s cut it off then.”
OK, I for one can surely live without the progress bar, heck, I can live without a lot of things that I currently have in my life, but that doesn’t mean my life will be better without them. It just feels unnatural that there are certain features that people actually like or want and instead of fixing and improving them, they get replaced by other items that are different, don’t offer the same value or need improving themselves although they’re just barely out of the Envato oven.
The whole state/status is kind of irrelevant to authors. Sure, might give a little insight on the review process on marketplaces, but to me those states/statuses are more of a backend feature for the review team.
If in the process we’re talking about more than one queues, then why not give an item position for those items that are in the regular queue, the items that aren’t in any special case. Or why not give a queue position for each type of queue/state/status our items fall in?
People love an indication of time, clearly. So why not implement a simple “Average waiting time” for queues? Pick a relevant period, like “Last week”, “Last month”. Don’t go back one year or since 2010, as the average wouldn’t really represent the newer market dynamic.
Or if release time is such a huge factor for fully dedicated authors ( some authors need to be aware when a product goes live as promotion campaigns and stuff like that might rely on perfect timing ) why not let the market regulate itself. What does that mean? Well, you do your stuff, review the items, approve/reject them per case. If an item is approved, place it in author’s portfolio as “Approved” and give authors the option to go “Public” with the product whenever they see fit.
If I plan a release “campaign for Thursday” but the reviewers only push my item on Friday, I, as author have the option of delaying my own launch till next Thursday, or come up with a new plan for a next Tuesday release. That would make a lot of people happy.
Sure at first some will complain that Mondays the “New items” will be crowded, but in time it will sort itself out as people will choose release dates in respect to a better visibility or balance. That way you’ll have a lot less criticism on your hands, authors will be more in control of their own releases and in time it will lead to what you seem to want to accomplish: make the “New Items” section irrelevant and focus on product discovery through search.
In this case, no one will actually give a second thought to the progress bar and you’d actually give the states/statuses more value, more relevance. Just a thought…Regards, Alex
I felt like you were reading my mind. Thanks for your share mate.
Time is crucial. For everything. For any product release.
Seriously, coming here and saying that there’s like no way of showing any accurate info is simply non-sense. Most of us are programmers, you can’t simply throw some non-sense talk and expect us to believe and move on.
You said that even the #1 author here moves normally on the queue and doesn’t have priority so it’s simply a queue, nothing complicated. An item gets removed? Cool, update the status there. Let us know where we are. I agree that with updates thing are different, I even think they have their own queue or they are approved sooner. No problem, there’s always a pattern. We don’t need any exact data, an estimation is good enough. + or – 4 or 6 hours is okay and can be simulated pretty quick. This is not photodune, there are not 1000’s of items submitted daily(even this number is small and can be easily used to generate some patterns and do some quick algorithm for estimating how the queue will move).
It’s simple, but requires a little bit of work. Removing and adding some useless statuses takes 20 minutes at most. No offense, but this is like “Hey, let’s remove this feature that’s not working and, instead of FIXING it, let’s add some stuff here that has absolutely no sense, at least to show them that we did something instead.
If you want to fix something, fix it, don’t throw some useless stuff and expect us to melt.
There were countless solutions submitted, create another queue with approved items and release them on a hourly basis, that way we will know exactly how and when it will be approved.(delaying it, if we want, could be considered for a feature for elite authors, let’s say).You want quality products here, on ThemeForest, where’s the quality in the updates you deliver to your own website? Seriously, you have a whole team dedicated to the coding part and this is the best you can do? This is a joke.
+1 good to have you among us
Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.
Please don’t get me wrong but hypothetically would you be happy if I’d steal your precious hours of creations and say this is an unauthorized transaction? As I clarify before we all know currently Envato can’t do anything. All I’m saying we can’t ignore these kind of scam issues. There has to be a better way to cover this vulnerable points.
I think it’s time to off this thread and hope it doesn’t happen anymore. I’d expect from all fellow authors to be more sensitive.
Why can’t you just understand they can’t do anything?
we don’t because is not true.
paypal and skrill have merchant protection.
to get lower transaction fees envato renounced to merchant charge back and fraud protection.
authors create items, enavto run the marketplace (including handling the clients and payments) and the transaction fee are paid by envato from their part of the deal.
instead of working with paypal and skrill to find a way on protecting against this scams they decided the risk go to authors.Those fees are quite high unfortunately, I can understand why they chose this road but this choice has also a cost.
I’ve lost track of the threads created on this subject where I’ve said my opinion.
This go like this:
Author gets some sale reversal, freaks out, create a thread on the forum. A couple of authors who understand the issue participate in the conversation for a couple of pages. Everything ends there.
Then the cycle repeats.
Unfortunately, and this is really the issue with this world we live in (seriously) people don’t know/don’t want to think, except when that issue happens to them. Then it becomes THE BIG PROBLEM that anyone need to take care about.
Not speaking about you freevision, I don’t remember if you debated this problem on the forum before or not, so please don’t take it personally, is not my intention.
I just starting to have enough of this cycle and also about getting ignored by the staff on this particular issue. Community ambassadors and moderators are off course very helpful and they reply to this type of threads but this is an issue for the big guys at the top who decides financial problems. I hope one day I will see them reply on this issue.
I got no sale reversal till now, but I have a minimum brain to understand that this is a dangerous issue and I’ve made my best to speak my opinion about this from the moment this was implemented. Maybe this is an error from my part. The majority looks like they don’t care.
I have a question for all of you and I hope someone will answer:I’m an idiot if I lose my time with an problem that didn’t happened to me yet? Should I just ignore this types of threads and while I’m at this point, the whole forum and just focus on creating items?
Thank you for sharing your opinion mate. I couldn’t agree more with you. Obviously Envato stuff ignore these kind of issues. I really wonder whats the entire community will do when this threat grown enough. Will they be still quite / ignore? Isn’t that requires to take better precautions before it’s causes more damage to us?
The source of problem is a Visa & MasterCard chargeback policy – http://en.wikipedia.org/wiki/Friendly_fraud
Thanks mate. Was very informative, yet many of us knows how these frauds works.
Unfortunately there is no complete solution. That s a shame for all who trying to steal our most valuable efforts.
“One method of combating friendly fraud is to create a feature in the product that checks in with the merchant’s database. If a chargeback is issued, the merchant can tell the product to suspend service. This tactic will also work for digital subscription services or any other online product that requires updates or logins. Unfortunately, however, the merchant will usually still be charged a fee for incurring a chargeback, so this is not a complete solution.”
Nobody else having the same issue?
I believe that this is something that PayPal have requested, I don’t think Envato have any choice or control regarding this issue. Please correct me if I am wrong.
It’s to do with Paypals’ policies on consumer protection, unfortunately buyers always seems to get more protection that sellers.
Obviously I do not have any first-hand experience yet, but I can see that this could become a worrying problem, and personally I would like to see that persons account banned if no legitimate reason for refund is given.
Surely if a theme does not work as it should then it shouldn’t get past the Envato approval process anyway. So strictly speaking a person should not be able to get a refund for a broken item, as no item should be broken… or am I just living in a dream world!I think the only way that this issue could change is if Envato create their own payment system and set their own rules on refunds and bypass Paypal. Although this is probably never likely to happen.
If Envato would do that, we’d lose lots of sales, it’s better to have 100 sales and 2 refunds rather than having 30 sales and 0 refunds. I’ve had just 2 refunds so far, can’t see any problem with those, this happens on all the marketplaces / clubs that accept PayPal payments
Hello mate. I’m not blaming Envato or anybody else. My point is this is gap to take advantage from us. I want Envato and all fellow authors to see this issue. For sure comparing 100 sales and 2 refunds is nothing. In my case it started to happen very oftenly and makes me think that every sales turn out as reversal causing another loss on my side. Plus once your beloved items has released in warez + share sites your loss will be much grown and spend days to track’em and delete all those illegal shared links. This is happened before and happening all of us.
So my point is revoking access to downloadable item isn’t a complete solution If a customer has interested to buy an item, there must be rules and policies before payment that make customer to be ensure. If it’s too easy to get refund and steal a free copy of products how can we trust eachother as an authors and customers?