Posts by fuelthemes

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says


I have a strict policy for obnoxious comments.

I tell them unless they ask nicely, nothing would be done, and they will not receive any support.

Usually they cool off :D

Those kind of customers are very demanding and not likely to fix their attitude when you reply nicely and supportive.

I’d like to apologize to you directly if you feel like I have been one of those “demanding” or “obnoxious” support request commenters. I love your work and I appreciate what you do but from a customer standpoint, each author (not just you) need to consider that your ticketing systems may not be easy for us to use, especially if we prefer to use tablets or other larger screen touch-devices to do our work, in an effort not to go blind or get carpal tunnel sitting for long periods of time at desktop computers. Ticksy is without hesitation the absolute worst atrocity of a ticketing system that I have ever been faced with in nearly 20 years of beta testing and IT related support work.

That said, I hope you understand how something as simple as a non-user-friendly support system can result in lack of its use and more requests via Envato comments.

Thank you for hearing me out. Again – great theme, great developer, let’s work together on a common ground. ;)

Thanks for the compliments and looking at your replies, I can tell you that you’re not one of those “clients from hell” type of customers :)

I really do understand demanding customers or ones who never touched a line of code before in their lives.

It’s usually their attitude that bothers me. For example, in Parallelus’s case, I am pretty sure that if he said something like “I would appreciate it if you could help me in item comments, I do not want to open a new account for a simple question”, everything would be different.

PS: I would appreciate if you could share the shortcomings of Ticksy system, so I can forward the problems to them.

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

I would like to ban this user from buying my themes. Thanks :)

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

I have a strict policy for obnoxious comments.

I tell them unless they ask nicely, nothing would be done, and they will not receive any support.

Usually they cool off :D

Those kind of customers are very demanding and not likely to fix their attitude when you reply nicely and supportive.

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

Hi everyone,

When using get_previous_post() function, and passing the last post ID, it returns the first one, like in a loop.

Is there anyway to prevent this?

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

No way this is possible on ThemeForest, good luck adding conditional options or complicated settings to Customizer.

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

+1

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

+ 1

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

99 percent of my customers’ problems with Demo Content Import is with server configuration/cheap hosting. (1 percent can’t find the Appearance -> Theme Options -> Demo Content button :) )

After making these changes, they are always fine: https://fuelthemes.ticksy.com/article/2706/

If their hosting cannot change the variables, and they ‘re unable to construct their pages, I forward them to our Envato Studio page, where we can install the theme using FTP and SQL import:
https://studio.envato.com/explore/wordpress-installation/14364-wordpress-theme-installation-and-demo-setup
1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

-1 I don’t see any problem with this, If someone purchased 1000+ licenses means, 1000+ users are using the theme and that is equal to 1000 individual sales.

It does not mean that, if a company purchased 1000 licenses, that means 1 user. The end user does not get Envato license transffered to their account.

1581 posts
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
+6 more
fuelthemes
says

LOL, all flagged in a matter of seconds… I wonder by whom?

+1

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