Enabled saidI’m still in favor. Another scenario for the pro side: I just LOVE sarcasm customers who don’t want to pay for me to set up their plugin so they instead ask 20 “questions” until their plugin Is setup and operational. At least now I’ll be compensated for my time the next time someone does this.
Cheers and don’t hate me for speaking my mind! I love Envato, I love this community, and I love the support idea!
This happens to me once in a while as well
@enabled that’s ging to be abused pretty hard.
1. Buy theme
2. Get support, get everything up and running.
3. Write a 1-star review with a refund request.4. PROFIT!!!
I was abused in this manner on my latest item. The buyer started trash talking on my latest item for various reasons in the first day of the approval. They were pretty stupid reasons and insisted on not opening a support ticket on Ticksy and blamed me for having a separate forum system, etc..
I had to ask the Envato Support to refund him because I didn’t want him scaring other customers.
In the end, he got a refund in 24hrs of buying.
I think all is well up until Envato taking %30 of the support income.
Until Envato gives us tools to better help customers, %30 is way too much. %10 handling fee would be much better
Can anyone help me? I can’t figure out which building they’re on. I can’t see any Envato logo:https://www.google.com/maps/@-37.817482,144.956212,3a,75y,258.33h,79.02t/data=!3m4!1e1!3m2!1s__nfCuP8OXDU52nE8KrBMQ!2e0!6m1!1e1
You guys should add an outdoor logo if there ’s not one already.
The image down to preview
Please, I have for many months and I’m trying not carried out
Who knows not how I did it spare you can preview the bottom of the picture Thnk You . .
Try to test your theme on an empty wordpress installation without any content.
Hi Carley, AFAIK, there is a VC element called “Widgetized Sidebar” that you can insert.
I have a strict policy for obnoxious comments.
I tell them unless they ask nicely, nothing would be done, and they will not receive any support.
Usually they cool offThose kind of customers are very demanding and not likely to fix their attitude when you reply nicely and supportive.
I’d like to apologize to you directly if you feel like I have been one of those “demanding” or “obnoxious” support request commenters. I love your work and I appreciate what you do but from a customer standpoint, each author (not just you) need to consider that your ticketing systems may not be easy for us to use, especially if we prefer to use tablets or other larger screen touch-devices to do our work, in an effort not to go blind or get carpal tunnel sitting for long periods of time at desktop computers. Ticksy is without hesitation the absolute worst atrocity of a ticketing system that I have ever been faced with in nearly 20 years of beta testing and IT related support work.
That said, I hope you understand how something as simple as a non-user-friendly support system can result in lack of its use and more requests via Envato comments.Thank you for hearing me out. Again – great theme, great developer, let’s work together on a common ground.
Thanks for the compliments and looking at your replies, I can tell you that you’re not one of those “clients from hell” type of customers
I really do understand demanding customers or ones who never touched a line of code before in their lives.
It’s usually their attitude that bothers me. For example, in Parallelus’s case, I am pretty sure that if he said something like “I would appreciate it if you could help me in item comments, I do not want to open a new account for a simple question”, everything would be different.
PS: I would appreciate if you could share the shortcomings of Ticksy system, so I can forward the problems to them.