You had to delete my whole post instead of editing the part you feel inappropriate?
Alright, I ‘ll rephrase it.
Envato opens a thread, People ask questions, Their questions get totally ignored, Staff replies are unrelated to what people ask, Then, why open a forum thread? Just make a blog post and be done with it.
I asked 3 times on this thread for the reasons for Envato not to choose paid updates route so we can anticipate with your decisions.
I would like to see someone from Envato to chime in about their reasons for not going for yearly updates.
What are their reasons for choosing paid support vs paid updates?
Hi Marko, how do you pull the items to be displayed there? Our latest item got into the popular list, but is not visible on your site even though items that come after ours are listed.
Enabled saidI’m still in favor. Another scenario for the pro side: I just LOVE sarcasm customers who don’t want to pay for me to set up their plugin so they instead ask 20 “questions” until their plugin Is setup and operational. At least now I’ll be compensated for my time the next time someone does this.
Cheers and don’t hate me for speaking my mind! I love Envato, I love this community, and I love the support idea!
This happens to me once in a while as well
@enabled that’s ging to be abused pretty hard.
1. Buy theme
2. Get support, get everything up and running.
3. Write a 1-star review with a refund request.4. PROFIT!!!
I was abused in this manner on my latest item. The buyer started trash talking on my latest item for various reasons in the first day of the approval. They were pretty stupid reasons and insisted on not opening a support ticket on Ticksy and blamed me for having a separate forum system, etc..
I had to ask the Envato Support to refund him because I didn’t want him scaring other customers.
In the end, he got a refund in 24hrs of buying.
I think all is well up until Envato taking %30 of the support income.
Until Envato gives us tools to better help customers, %30 is way too much. %10 handling fee would be much better
Can anyone help me? I can’t figure out which building they’re on. I can’t see any Envato logo:https://www.google.com/maps/@-37.817482,144.956212,3a,75y,258.33h,79.02t/data=!3m4!1e1!3m2!1s__nfCuP8OXDU52nE8KrBMQ!2e0!6m1!1e1
You guys should add an outdoor logo if there ’s not one already.