Posts by fuelthemes

1317 posts
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fuelthemes says

This will come in handy :)

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
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+1 more
fuelthemes says

Opened a thread about this about 2 months ago :)

+9999

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says

Contact Envato support about this and I suggest they give a refund. There is no way that you can make that customer happy, believe me, I tried.

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says

I had a similar situation and Envato refused to provide license count of a user:

Unfortunately, I wouldn’t be able to specifically provide that information. Additionally it would be impossible for me to give an exact answer because the user may have multiple accounts in which they have purchased this item.

My best advise would be to remind the buyer of the license terms and ask them to provide you with a license certificate for each website in which they have installed your item.
1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says


Advertising PRO support is ok (at least for me). The problem sometimes seems to be distinguishing support from the neck massage services that were mentioned before.
I don’t think my support tab makes it hard to distinguish support from something else such as other services http://themeforest.net/item/antares-any-purpose-template-for-joomla/5549648/support

Do you mind if I copy it? :D

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
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+1 more
fuelthemes says


What about the authors who provide 10-15 different skins with the single WordPress theme purchase?
Although it’s over-the-top, 15 skins is a theme feature, not a paid service that one would be giving away for free.

Not like that, for example there are themes that contain 4-5 completely different layouts and skins. Check out the second most popular theme on this weeks popular list.

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says

Thanks sightsignal, I ended up using Miro Converter for mac.

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says


Hi Justin, have you decided how to proceed?
Short version, we’re going to push out what we have built for version 2 within the week and then try to find a buyer to take over the app. Stay tuned.

I think I already have version 2. Will there be new features with the latest release?

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says

I would like to purchase a video from videohive, but I am very unfamiliar with videos.

What file types do we receive when we purchase? And how can we convert it to mp4 and ogv file formats?

1317 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says

Hi Justin, have you decided how to proceed?

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