Posts by goodcatch

3 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
goodcatch says

We have contacted the dpthemes-support via their support form here on Themeforest because we are having trouble with the Glide theme – it has errors within the theme that could not be fixed by a web designer. The theme has been installed correctly.

The main issue is that formatting code is lost when you switch from “hmtl”-view to “Visual”-view (sections previously formattet as a paragraph will not stay a paragraph etc.) so handing the website over to the client is impossible at this stage as edits can only be made in the “html”-view. Any ideas?

I initially got an answer from dpthemes asking for logins to our websites’ Wordpress pages, which we provided for both – and have not heard back from them since! Also, I have followed up both via email and their support form on Themeforest, but no answer! It’s been over a week now since we supplied the logins so I am hoping to get some kind of help via this forum now.

It seems very dubious to me that they are not responding anymore.

We really need help with those websites ASAP!

Does anyone know what we could do – either to get rid of the error or get help from dpthemes?

3 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
goodcatch says

I have contacted the dpthemes-support via their support form here on Themeforest as I’m having trouble with the Glide theme – it has errors within the theme that could not be fixed by a web designer.

I initially got an answer from them asking for logins to our websites’ Wordpress, which we provided for both – and have not heard back from them since!

Also, I have followed up both via email and their support form on Themeforest, but no answer! It’s been over a week now since we supplied the logins so I am hoping to get some kind of help via this forum now.

It seems very dubious to me that they are not responding anymore.

We really need help with those websites ASAP!

3 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
goodcatch says

I have contacted the dpthemes-support via their support form on themeforest as I’m having trouble with the Glide theme – it has errors that must be within the theme.

I initially got an answer from them asking for logins to our websites’ Wordpress, which we provided for both – and have not heard back from them since!

Also, I have followed up both via email and their support form on Themeforest, but no answer! It’s been five days now since we supplied the logins so I am hoping to get some kind of help via this forum now. Anyone now another way to contact them?

We really need help with those websites asap!

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