Contact Envato Support and ask them to temporary set your item as soft disabled.
I haven’t read all the 37 pages of the thread (my excuses)... I still have a question: is an integrated support system planned too? I mean one which is integrated in Envato Market?
I would like to create a support forum for my items, but I want to avoid the situation when I’ll have to migrate all the questions&answers from my support forum in Envato’s (maybe) future support system…
It doesn’t influence it. I have the same sales pattern and number of visitors in the periods when I have time to be active on forum as well as in the periods when I don’t have that time…
Also, my items tend to keep the approximately same position in the search results by some keywords no matter if I spend time on forums or not
I had a look, it looks nice, I do not know what to say because hard-rejection reasons are mainly related to design and I’m not so good at design. But I’m sure authors with better design skills will help you…
Hard Rejected submissions cannot be re-submitted. Regrettably our Quality and Help Teams are also unable to provide feedback or critique submissions that have been Hard Rejected.
But at least, you’ll receive feedback from themeforest authors about what can be improved in future items
There are a lot of themeforest authors already having this in place…And I know there is a website offering technical support for authors for a monthly fee, but I cannot remember its name…
What if I want to provide free support to buyers? I would rather offer my time for free rather than getting $3 per month.
I would also like to offer free support. I really think that one of the main reasons people (still) buy from here WP themes and plugins, instead of using the free themes and plugins is the free support. When this will go away, buyers will go away….
This might help you: https://wordpress.org/support/topic/fatal-error-1462
Also, you can contact the theme author here: https://themenectar.ticksy.com/
Since 2014 I started using instead the QuickTime 7 Pro for Windows. It’s cheaper and easy to use if you have tasks like convert videos from your camera to videos for web or simple video editing: http://store.apple.com/us/product/D3381Z/A/quicktime-7-pro-for-windows