If he is selling the template here on TF, you can fill a DMCA request.
For the analytics part, this could help: https://support.google.com/analytics/answer/2795830?hl=en
- “basic support package”
- “advanced support package”
There are people asking in their support requests from how to install a WordPress child theme to various, million customization requests (they will need the “advanced support package”).
Meanwhile there is the other category, the developers, who don’t need advanced help, often they will only ask simple questions in their support requests (they will need the “basic support package).
It’s not fair to charge them equally, because the time you’ll have to allocate as author to both categories is different. A lot.
I think we’re missing critical point here. When you’re working on a project and then buy an item from Envato you buy it to use in the near future (probably immediately). So it is unlikely that you haven’t used them a year after purchasing. So if you need an item a year after purchasing you are probably over-using the item/license.
I bought TWO licenses of the same WP theme, for two different personal projects. I was able to use the first license for the first project. Successfully.
But then, due to too many support/customizations requests for one of my plugins + the personal life) I did not find the necessary time to start/finish the second project. So ….many months have passed since the purchase date until I really had the time to use the second theme/second license.
For something similar, I used in a project the FlowAway theme
This is a demo of their fullscreen gallery, where you can include videos or photos (you can see the previous-next videos when you hover the mouse on the bottom white line in the page): http://mythemes.renklibeyaz.com/flowawaywp/fullpage-gallery/
Hi guys, please believe me, PhillipJansen is right and this can be very frustrating.
This is how a part of my Downloads page looks like:
I bought a theme. I downloaded and I stored it on my HDD.
Then, I wasn’t able to find the time to develop the website based on that theme.
Then, after ~30 days, I wasn’t sure if I have the latest version so I downloaded the theme again.
Then again I did not have the time to do anything, so I delayed again the project.
One day I decided to finally use the theme, again I wasn’t sure if I had the latest version, so I went to the Downloads page, where…surprise: the theme was deleted.
When an author decides to remove his item(s), a better approach would be to automatically remove the item from the server where it is stored, then upload it on a special server where only “deleted” items are stored. This way, they can’t be bought anymore, but they can be downloaded again if you have already bought them.
When I edit any of my items, the Video Preview Link field is not there anymore.
I only see the Video Preview Resolution field:
And when I try to upload a new item, it happens vice versa:
the Video Preview Link field is shown but
the Video Preview Resolution is not shown