Looks like we got your ticket, we will reply as quickly as we can. Try to be patient as we will look into this matter further for you.
I need urgent help on ticket 49807. I tried to contact Support team before, but it takes more than 10 days, even more than 2 weeks. Hope your help soon. Best Regards.
how do i make payment from my Nigeria MasterCard because skrill is not available in Nigeria?
We use both PayPal and MoneyBookers (Skrill) so you would need to check if they work in your country here:
Skrill is a little harder to track down but they work in 200 countries and 40 currencies. Might need to contact their help desk to find out more.
I actually think that the country of Nigeria has special restrictions, and not so much PayPal or Moneybookers.
Same problem here with Support..
Its been 6 days going but no action or replay on support ticket.. today marketplace is passing 4,002,293 users and people still have to wait days and days for getting a replay on important issues i know Live Support is very far! or almost impossible but atleast be responsible for ticket supportTicket ID: PHU-320-45176 Unique ID (1472)
In our old system, if you replied to your own ticket before we could answer it would push you back in the queue. The good news is that with the new system, it’s no longer an issue.
I’ve replied to your ticket as well.
Have a good weekend!
We have had a issue with the last month payment. Just wanted to see if you guys can take a look at it asap, it has been a couple of days already and its quite important as you can imagine:Thanks
Ticket ID: FSA-120-91186 Subject: Paypal payment not received Department: Payment Issue
No worries, I got you – we are looking into it now.
COROT-7b saidWe’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!
I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?
Travis knows whats up, trust me guys!
We are working very hard to make sure we answer you as quickly as possible, promise