Posts by hogash

302 posts The Joomla Guy
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Not saying I’m +1 for this idea, but I simply love how lots of authors are advocates for the equality of the authors, that we’re all equal and should have the same treatment, that the rich shouldn’t get richer and we should all be treated the same.

I guess those “envato elites” that say that would be okay with sharing the 50% percentage like the newcomers do, right?

But hey! Let’s all be equal in some non-important things that will never be changed, like the queue, to look like good guys.

Please stop with the hypocrisy guys. Honestly. If you want equality, then take it in all things, this isn’t a “I like being equal in this, however, I like my 70% over the 50% earnings too. I’ll also have the timtams and t-shirt please.”.

And, what most of you forget is that this is a business. A business’s role is to sell. Envato Elite authors are the ones that sell the most. It’s logic and common-sense to think that someone who sold $75k has very high chances to make something that passes the standards here and something that will sell and make you profits. Going with someone new is almost a gamble.

I can’t even imagine the number of submissions designed in MS Paint that are taking the queue while we wait 2 weeks to be reviewed. And they think their design is like the next best thing to happen.

Nobody says to review elite items in 1 day and the others within 1 week, but having one top reviewer like Ivor or kailoon just for elites sounds pretty reasonable for me.

Or maybe have it after $250k or $500k(on ThemeForest), as there are lots of elites lately and the $75k mark isn’t what it used to be some years ago.

Just sharing my 2 cents.

And, it seems pretty legit that if you have bigger business / sell more / produce more money, you should be given some incentives and priorities. This is basic business. This is why airlines provide benefits(1st class flights, free stuff, options to reserve seats, change the date, etc) for customers that spend over X$ over a year or in the last few years…. or some old customers of companies get benefits that the ordinary customer doesn’t even dream of.

Good point!

I’m in-between, on the one hand it’s hard enough for new-comers but on the other hand this is in fact a business and a full-time job for most of us. So i’d look up for my interest (not in a greedy way, but in a provide for my family way) and wouldn’t mind at all to see this happen.

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hogash
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Awesome Dave, purely awesome, thanks!!

302 posts The Joomla Guy
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hogash
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+1 hallelujah!

302 posts The Joomla Guy
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hogash
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Envato asked me in past interactions about paid support. They definitely consulted authors for feedback. I’m just insulted by being changed a 30% “transaction fee” on a support purchase. I know I wasn’t ever asked about that.

I too agree 30% is quite much for a service that is relative to time and buyer type. It’s very hard to “quantify” it.

Since Envato decided to add an “item not supported” badge for opt-out support pack i’m afraid i’m obligated to opt-in. I can’t risk a gigantic badge like that, to influence my sales.

302 posts The Joomla Guy
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hogash
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Hey Travis, good to see you back buddy!! :D

@Andrew thanks for another set of clarifications, a few more questions and sorry for insisting but i would really need an answer for a previous question of mine:

1) Is there any official support “board” tool in development? Should we have any expectations for the next 3-6 months for such tool? Official support tools could include toolkits for Wordpress (BBpress) or plugins for FreshDesk, Zendesk, Helpscout etc. developed and maintained by Envato.
A yes/no answer would be great. I want to switch my team’s support platform and i could wait if i know there are plans for the next few months. I could also count on 3rd party scripts but i’d really prefer Envato’s “native” tools.

2) Will buyers have the possibility to ask for refunds? I’m particularly interested for a specific scenario.

For example, say a buyer has bought a support package and then comes and asks a question that’s out of the support policy. He might’ve bought that support package specifically for that question. In such case, will he be refunded if not helped or it’s considered a classic own mistake, like the “bought html instead of wp”? These usually led to low ratings and frustrated buyers. From common sense i would redirect him to Envato Support with a refunding recommendation.

Thanks!!

302 posts The Joomla Guy
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hogash
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Awesome!! Follow!!

302 posts The Joomla Guy
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Thanks for the help @visualkicks!! :bigsmile:



2) Not enabling support for an item, will that item have a “NOT Supported” badge, or the “supported item” badge only applies for support enabled items?

Items that are not supported will have a badge stating that you do not provide support on this item. Also if you do provide support outside of Envato’s support system, you will be forbidden to use wording like “free support” on the item page, as it will confuse the buyer.

I find this very, very infuriating. Basically the opt-out is pretty much useless for authors that do want to offer support but on their own terms. This only helps authors that don’t want to offer support at all.

I don’t see any “NOT Multipurpose” badge, neither “NOT Feature X, Y, Z” so this is a direct way of forcing us to opt-in this new system. Not cool.

302 posts The Joomla Guy
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hogash
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Perhaps things could’ve be better or even worse. Decisions such as this one will always be controversial and not very popular.

The decision IS TAKEN already and all this will happen on 1st of Sept. I think it would be better to contribute constructively with questions and valuable feedback, clarify any doubt and get our stuff in order to adapt quickly to the new changes.

I too have some questions:

1) Is there a dispute policy? How are the disputes going to be handled? Will the authors have a proper “Author / Envato” communication channel to discuss concerns or direct Envato Support?

2) Not enabling support for an item, will that item have a “NOT Supported” badge, or the “supported item” badge only applies for support enabled items?

3) Is there any official support “board” tool in development? Should we have any expectations for the next 3-6 months for such tool?
Official support tools could include toolkits for Wordpress (BBpress) or plugins for FreshDesk, Zendesk, Helpscout etc. developed and maintained by Envato. I strongly believe Envato has to provide the proper tools for item support.

4) What is considered “abuse” in terms of the already added support tools.
For example, will a “one month vacation” be considered an abuse. I know it affects direct author reputation (and it’s obvious it’s quite a long vacation :D ) but i’m just asking if Envato will get involved with “penalties” for such long time unsupported items.

5) Is there any plan to disable the contact form? Or to add a custom text or a statement that support is offered through different channels.
Disabling this, or adding custom message or even a dropdown with “message type” could help us a lot to establish proper support channel.

I’m terrible sorry if these were already answered, i know it’s tedious to keep repeating the same stuff so if any fellow colleague would help me or direct me, i’d really appreciate.

302 posts The Joomla Guy
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@lbecker34 My personal recommendation is not to waste any more precious time on something that unfortunately is obvious you don’t have a connection with.

Try to stick to development, either post scripts on CodeCanyon, or partner with a designer and practice design in your free time, just for fun to develop better design skills.

Time is way too valuable and you might get constant rejections, which you’ll take them personally and eventually get too frustrated to continue, wondering what the heck happened in this timespan.

302 posts The Joomla Guy
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hogash
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We’ll see how this feature for GR authors will perform and if it turns out to be a success probably will be implemented here too.

I personally fear too of 1$ items, but only if it’s allowed. More like choose a price between X and X .

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