I can’t tell you why sales are down.
As usual, it’s more about how much you promote your own items that help your own sales.
Really, you don’t WHY? Oh man, please read the reasons many people (including myself) commented in this and previous threads: wrong pricing, but specially very low pricing for multiple themes items [period]. Niche themes/templates can’t compete with that.
Kudos for the new Elite Program Manager!
Plus, “the mark as read” small button is pretty buggy. Sometimes works, sometimes doesn’t.
The comments edit is not wokring here, unless I open the link manually in a new window.
Firefox 38.0.5 Mac OSX Yosemite
Today my t-shirt arrived.
Thank you very much for taking care of this and mostly for your patience when replying to my complaints. Keep up the good work!
ThemeBeans saidThat would be nonsense. We do have our own support system, and we will keep using it. We won’t switch to Envato’s one, or to replying to comments, it would be a mess to keep track of the support requests, time spent and so on. I seriously doubt that they can enforce such a restriction.
Pretty sure it was mentioned by someone from the team/blog that we won’t be able to link to our own support in the item profiles, or say that we offer “free support”. Lemme look for this.
Based on previous comments (you need to read many pages on this thread to find out), authors who opt-out from paid support will get a kind mention “This item is not supported”; if a buyer reads that, of course will run away.
I disagree on this new update and I hope is not so bad as it sounds right now
Dream-Theme said+1 !!!
(Sorry for repeating this) It’d be nice to have an annual license renewal for a low price which will include updates + support. Authors will have stimuli to update older products, buyers can be sure that their newly purchased theme will not be abandoned, and Envato gets precious moneyzzz Win-win-win for all three parties.
I really appreciate your effort
Oh no! Sorry to hear that htmgarcia I’ll shoot you an email now and hopefully we can get this fixed asap.
Thanks Nat for checking into this,
I just replied your email with my address and phone number.
I want to add a small suggestion.
I know is hard to reply every single email but if the staff can’t solve an specific request/stuff, please don’t say you (or the person in charge) will solve the situation asap. That never happened and is annoying just because sounds like a lie. I hope make sense.
I need to request again and again to get attention for something that is my right. Sorry for that grumpy feedback; I’m trying to be honest