Today a user who bought one of my templates contact me asking for my details (name and address mainly) due he received an invoice with my username. I suggested email to firstname.lastname@example.org for help.
If Envato will handle this docs, why they put my Envato account details in the invoice? They should not do that, not even my username.
Some buyers still ask for refunds to authors because they don’t know that is handled by Envato, how do you plan to explain to the buyers how the platform works?
I did have the opportunity of going into Envato HQ yesterday. And after talking with some people face to face, I’m reassured that Envato want whats best for the community.
I noticed that the people suddenly become happy after a phone call with Collis or talked face to face with the staff. What authors and Envato people say in those conversations? I’m just curious – would be awesome if that same talk could be posted in the public forum, so everybody would share that same feeling
In my opinion, people can get angry/mad/etc because the recent changes and lack of communication become a massive misunderstanding. Changes in this market are not a game, we as authors make a living from this business and we just request clear answers.
ps. The new font anti-aliasing on the marketplace hurts my eyes, can we go back to how it was before?
Send an email to Envato!
That is what I call a more detailed information, thanks @Collis!
I think if a post like this would be released time ago, we may had much less complaint and discussions here. Thanks for listening Envato
Thanks for looking into this. I really appreciate it
Being ignore by the staff :/
greenline saidAgree with that comment.
This author fee, buyer fee, item price, VAT, total sales value stuff makes me feel like an accountant. Today, I have read only about VAT and accountancy and financial stuff. Feeling creative? Not at all.
I live in México, I thought this would apply to EU authors only… silly me
I know I’m still getting the same “commision”, but the feeling of paying the taxes of Envato is there.
A bunch of questions and a huge mess, as part of this community I request: honest and clear answers
Same here, very annoying:
Envato making complex the easy things
From my experience the VC plugin can be quiet buggy at times and the developer is very good at updating, but not all theme developers are.
In my opinion, as the regular buyers doesn’t have same skills than a developer, using a visual solution works fine for them.