That would be nice. I enabled notifications for comments. I apreciate if you post a comment in one of my items.
Thanks my friend!
Seems nobody received the notification about this forum thread
Do any of you have this problem: when one of my items was soft disabled I didn’t received the notification, same case when was enabled back.
This week I had a new item approved for sale, same situation: I didn’t received any email notification.
Already checked my account settings. “Item review notifications” is enabled. Already checked spam box.
Just got a new template approved, is a multipurpose template (not a multi theme template).
I have a complain about the price. Has the same price than niche templates. That’s one of the issues we are commenting here, setting a similar price for very different kind of products is not good for a healthy competition. That’s my opinion.
I already submited a support ticket with id 121199
the main concern are not the technical issues, is about how Envato react different with authors and buyers.
At face value I can see why you’d come to that conclusion, although I can guarantee you that we don’t offer buyers preferential treatment over Authors.
With regard to your Theme, I’ve looked into this and it has indeed been disabled for a faulty portfolio page on mobile. The nature of the fault means that users can’t use the portfolio page without seeing an error message. As a company that’s required to adhere to Australian consumer law, the Soft Disable really boils down to the fact that we can’t sell items that we know are faulty.
Happy to answer any questions you might haveChristian
Thanks for jumping into the discussion @Christian,
Yes, I confirmed the issue exist in portfolio in mobile, but as I explained in my first comment I agree about that issue, but disagree about 2 things:
1) WC3 validation issue, I didn’t knew was a mandatory requirement. Many themes has erros, and I don’t see why that must be fixed since is not required and doesn’t break the functionality. I appreciate if you point me to the page where states that if I’m wrong.
2) A single complain from a buyer can easily get an item soft disabled, but many complains about authors getting unfair (and ridiculous) ratings as example and still no helpful anwers from staff. That’s power for buyers, sorry if I sound grumpy but that is how I feel.
I appreciate your comments.
This is a serious issue. Envato never pays any attention towards serious issues raised by authors but a single complaint by a buyer can make an item soft disabled.
These kind of little issues can resolve in few mins and a soft disabling the item doesn’t make any sense.Marked this for staff reply and i am 10000000000000000000% sure we will never get any satisfying answer from the staff.
Thanks for sharing your thoughts. Yes, buyers have more power, that is how many authors feels based specially in the ratings issue. we can make a list about the compalins, but let’s focus on topic.
I hope to get a satisfying answer from the staff btw
I didn’t fixed the item, related to the portfolio issue because I’m losing trust in the marketplace, I would spent some hours of hard work to fix it but what if another buyer complains and again get my template soft disabled without taking care my time and thoughts?
I also received another soft disabled item that would take 1 minute to fix. This time was different because I didn’t received the email notification (not even in spam) and commented that to the reviewer when I submited the update: sadly I didn’t got any reply about the missing email notification when was soft disabled neither when was published again. Staff can suggest open a support ticket but why, if I reported the issue to reviewer, ignoring completelly the comments is not polite
This is not ethical i know but you can validate best seller themes. Some themes available 100 – 200 errors in a home page.
Modal popup not critical, you can fix 5 min.I’m very sorry for happened. I hope that your problem will be solved soon.
Hi @ThemeSama, the main concern are not the technical issues, is about how Envato react different with authors and buyers.
Is not about fixing that issues, is about big difference on attitude between Envato – Buyers and Envato – Authors.
Thanks for your thoughts @NRGthemes,
You understood my main idea very well.
Who changed the title from “Item Support: A New Proposal” to just “Item Support:”? That’s a bit weird.
Both links works:
This is weird indeed :/
Hey @IndustrialThemes, Thanks for the comments.
I think the validation is not a factor to get hard rejected neither soft disabled.
I posted something new related to this situation in a new topic: http://themeforest.net/forums/thread/buyer-complains-vs-author-complains/152031