Was browsing the comment section of an author’s product, and i found an example that made me think (again!) WHY don’t we have a chance to contact the author of a ridiculous review?
Well, in that case, the author could because it’s a comment. And see what happens Envato? Surprise surprise!!http://codecanyon.net/item/wp-geoip-country-redirect/3589163/comments#comment_8454694
That was a great example of how to solve a situation.
Something good in that example is that the buyer recognizes his mistake and the developer was able to reply to the starter complaint.
Pretty cool! I can see one of my items there
If people don’t leave a comment how are we suppose to know the rating is unfair? People can’t open support tickets for those. So, Envato should make a comment requirement whenever someone votes 2 or less stars of 180 characters that aren’t all gibberish like ”????...” or “ergsegsrg…”
I just send one ticket to Envato helpdesk, too. Not because a ridiculous rating but because the user got his refund but the rating is still exist, I was very kind when he purchase wrong product without reading description but he gave 1 star and the rating still not removed when he got his refund
Actually Envato says the rating can’t be removed even if the refund is done. I says this based on a previous ticket. For me that is ridiculous.
Once you get a reply in your ticket, if the answer is not positive for you I recommend insist by replying back. Hopefully they will remove at some point.
Just like you can report comments there should be a “report rating” button that dumps the rating into a queue and an envato staff member looks them over and decides if the rating is legit or not.
I can see this feature coming. The unfair rating topics are becoming really popular lately
Can we, authors report unfair reviews/ratings to Envato support so it get removed?
here is a recent review where the buyer states that the plugin works as advertised but he gave it 1 star because it is single license
Single license terms are clearly stated by Envato itself
That is the most ridiculous rating ever!
I hope you can get some help from Envato. I’m sure they will remove asap.
Dudes, why you just can’t wait until Envato official response ?
I think you made the wrong question. We are here for business and many authors were asking a lot the same kind of questions with no clear and enough answers from time ago. VAT is live because we are already in 2015
So, why is necessary to wait until Envato official response? is not important I think [sarcasm]
I just received a 1 star review for the fact that the php.ini file had a max_upload_size too small for the theme. THIS HAS NOTHING TO DO WITH ANY THEME IN THE WORLD! Really you must help us, especially when the requests are silly.
I read that topic. I couldn’t reply because is already lock. You were right in that complain, maybe your words were rude IMO but I share the feeling.
Basically Envato ask for quality and hard work from us, (as authors). The problem is when we need help and some protection from abusive buyers we are alone in most cases.