Posts by htmgarcia

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
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htmgarcia says

Hi, Some are rude and I guess all of us came across this kind of clients. Just try not to get too affected by those actions and get the 5 stars from the people who know to appreciate your work and then the 1 starts from the “bad” people won’t matter. Cheers

Hi @SeventhQueen :)

Your point is brilliant. Agree with your thoughts.

In this situation, the template is new and is having great sales; this 1 star rating is killing it in some way.

Life goes on :)

Happy holidays!

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia says

@Loc_rabbirt

I would like to ask you something to hear your thoughts,
would you provide support for free that include customizations if the customer is disrespectful to you?

As authors, in general we are able to help, but as long the people is polite :)

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
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  • Contributed a free file of the month
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htmgarcia says

You’re right.
I do that often, but people is polite the most of the time.

Worth reading the full conversation, really, take a look and you can judge. That is no way to ask for support.

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
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htmgarcia says

Hi @Loc_rabbirt Thanks for jumping into discussion.

It is actually a big issue, you can read the whole discussion in my last item from my portfolio, last comment. Is pretty clear what is the problem: the abusive attitude from the customer.

He basically bought an extension, installed in the same site where he is using our template and he is not comfortable with the result. He can’t blame a template if the problem is coming from another product :)

Happy holidays!

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
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htmgarcia says

Just received a reply fro support. Thanks for being so fast :)

Sadly, the girl who replied said nothing can be done.

I guess we need to live with unfair (and stupid) ratings forever. So disappointing :(

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
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  • Contributed a free file of the month
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htmgarcia says

Hi Envato staff,

I know is Christmas, but this is very important and I hope can be checked in a good timing.

I need staff refund to a customer that is demanding odd features, please.
He gave us two unfair ratings:
First time: 3 stars
Second time (updated): 1 star

After this he keeps demanding support that include:

1) The template include Bootstrap with sample html snipets but he doesn’t like use html code, he wants “shortcodes” (I didn’t knew that is a requirement for templates). I already replied that the html sample snipets that are not mandatory to use. Is part of the framework Bootstrap in case developers want to use specific features.
2) He want me to customize the template by removing a part of the CSS code. That falls into customization code.
The details are in the support ticket: 125437

UPDATE: This is the last public comment of the buyer:
i am designing this for a client. it’s a simple request. The main low star rating is because you dont have short codes and my clients arent html experts so this this makes your template hard to use.. simple fact.

I appreciate your help.

Happy holidays! :)

Kind regards, Valentín

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
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  • Contributed a free file of the month
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htmgarcia says

I join to the club for complains for bad ratings.

I just received a 3 stars rating because my template include bootstrap, the buyer complained because he doesn’t know how to use the html snippets from that CSS framework. Using the snippets is not mandatory, is a plus for the developers who wants to use the bootstrap features.

Also, the complain includes a slow response time. We are in holidays, authors deserve take a break too. I would become crazy when the update support is applied and the anxious buyers ask for faster replies :/

This is so wrong, Envato. Please consider review the ratings.

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
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  • Contributed a free file of the month
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htmgarcia says

Sounds interesting… until you actually want a custom website and the “magic solution” won’t be able to do that :bigevilgrin:

+1 yeah, people always want to be able to put “this” and “that” in specific ways and colors. Themes are required because there is no way a software can read the buyer’s mind in the way business works :)

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
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htmgarcia says

We use Foundation exclusively. There’s a Foundation category already: http://themeforest.net/attributes/compatible-with/Foundation%205

That is not a category, is a “Compatible With” filter.

+1 for a Foundation category

569 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia says

I discovered the problem, this is embarrassing.

Accidentally added the email from Envato notifications in a filter to delete the coming emails from that address. The issue is solved.

Thanks for taking the time to read my concern, guys.

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