Posts by htmgarcia

582 posts I love the web!
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htmgarcia
says



btw I have been to Thailand and its a very nice place to live. overall people are nice and alot of adventures things to do here which i love the most. If I have had enough resources and backup, I surely relocate to this country.

Hi @Jthemes, that is very nice :)

Which places did you visit in Thailand?

Happy holidays!

I visited Bangkok/pataya/phuket and around beaches. This is one of the trips which I will never forget. some keypoints I would like to share here

- I went to thr with no plans :) - I made all decisions on the spot about going here and there - Did not booked a hotel, did everything on the spot. - Spent 2 nights in streets and one night I was on beach. - I did skoba dive, one of the best moments of my life - beaches around phuket is very nice

Overall a wonderful experience and adventures trip.

That is very nice @Jthemes. I’m glad the trip to Thailand went well. Sounds like you had a real adventure :)

I did something similar this year in Japan, no big plans, I just took my backpack and a bunch of new japanese friends came up to make the experience really enjoyable in Tokyo.

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia
says

btw I have been to Thailand and its a very nice place to live. overall people are nice and alot of adventures things to do here which i love the most. If I have had enough resources and backup, I surely relocate to this country.

Hi @Jthemes, that is very nice :)

Which places did you visit in Thailand?

Happy holidays!

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia
says

Idea #1 — A time machine to go back to 2010 when I still thought Envato was community driven and listened.

+1 oh man, the old times :)

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
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htmgarcia
says

Where was the issue? You could have pointed him like, “remove – - – number of section from css, which is for contact form. No more style override from theme now.” This much should not fall under customization.

Hi @tansh,
thanks for joining into discussion.

Is funny when people say “this can be solved easy” lol. Obvioulsy something went wrong from the begining. The ‘form CSS’ request came after the ridiculous 1 star rating because the template doesn’t include shortcodes:

The main low star rating is because you dont have short codes and my clients arent html experts so this this makes your template hard to use..

Happy holidays! :)

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
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htmgarcia
says



Hi there! I have read all the comments related to this posts, that was funny.

In my opinion I just think you didn’t start right, (in the fact you are right is not related to your product but with third party) but the communication wasn’t good from start.

If I was in your case, i just have asked his ftp details from start, made the changes (5-6 minutes) and explain that was third part. So instead of spending 2-3 hrs to show who is right and who now, in that case you can spend 5-6 minutes and get better result.

I will also try to avoid this type of public discussion with customer I think is just affect you as seller,

I would suggest to say sorry for all that, try to help, and you will get 5 stars back. Say sorry in the public conversation, try to explain what happen and explain why you have upset, and try to help him.

Good Luck.
That just isn’t going to work for an elite author with a large volume of support… You should make clear lines and stick to the them.
Maybe you are right, but Valentin spent more then few hours to explain that customer wasn’t right, instead of that he just can help.

That is a good point, partially agree.

Something to consider is if customer already provided an unfair rating and keep asking for support (not asking, demanding) like in this particular case. That change the whole situation.

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia
says


Hi there! I have read all the comments related to this posts, that was funny.

In my opinion I just think you didn’t start right, (in the fact you are right is not related to your product but with third party) but the communication wasn’t good from start.

If I was in your case, i just have asked his ftp details from start, made the changes (5-6 minutes) and explain that was third part. So instead of spending 2-3 hrs to show who is right and who now, in that case you can spend 5-6 minutes and get better result.

I will also try to avoid this type of public discussion with customer I think is just affect you as seller,

I would suggest to say sorry for all that, try to help, and you will get 5 stars back. Say sorry in the public conversation, try to explain what happen and explain why you have upset, and try to help him.

Good Luck.
That just isn’t going to work for an elite author with a large volume of support… You should make clear lines and stick to the them.

Hi @visualkicks ,

+1 seems the policy support is the most we can do for now.

Happy holidays! :)

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia
says

Hi there! I have read all the comments related to this posts, that was funny.

In my opinion I just think you didn’t start right, (in the fact you are right is not related to your product but with third party) but the communication wasn’t good from start.

If I was in your case, i just have asked his ftp details from start, made the changes (5-6 minutes) and explain that was third part. So instead of spending 2-3 hrs to show who is right and who now, in that case you can spend 5-6 minutes and get better result.

I will also try to avoid this type of public discussion with customer I think is just affect you as seller,

I would suggest to say sorry for all that, try to help, and you will get 5 stars back. Say sorry in the public conversation, try to explain what happen and explain why you have upset, and try to help him.

Good Luck.

Hi @NRGthemes,

About providing small customizations, I do that often even knowing the customization is not included with the template price. Sometimes I provide help on that matter, but I disagree about providing free customizations to a buyer that is not being polite. Is about self respect.

Happy holidays! :)

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia
says

We need a amazon style review system were customers can read the reason for the rating and authors can respond to the comments.

Hi @goofydadog,
+1 I like that idea.

IMHO right now is high priority review the ratings (or at least when author request it) to have fair reasons about the given ratings.

I received previously unfair ratings, everybody receive that kind of ratings once in a while. In many of those situations I was able to work with the buyer to fix the misunderstanding. The key point of those situations was pretty simple: customer was polite and able to understood there are limits in support. In some cases I provided small customizations because asking for help in the proper way benefit both sides.

Ask for help being polite is not mandatory, is a smart decition :)

Happy holidays!

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
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htmgarcia
says

Customer needs to know what is included with each purchase. Customization isn’t one.

Hi @fuelthemes,
+1 agree about your point.

Happy holidays! :)

582 posts I love the web!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
  • Contributed a free file of the month
+5 more
htmgarcia
says

@ITPassionates

Writing a proper support policy is not going to help. Rating system is again under controversy. 1 out 100 customer ask to do so many things after buying a template. They even dont understand that how much they are getting in low price.

I had this experience when one customer purchased the item and after asking new changes, he said my theme is not good in look and have issues in frontend. I told him that we have live preview before you purchase item thn how you can say like this now. He rated me 3star and thn I made some new changes for him and he given 5 and after a week time, he rated me 1 star :)

I hope envato staff is also looking into this matter and will come up with solution in newyear

Merry X’mas

Agree about that.
Allowing updating rating can be used as a blackmailing game (strong word, I know) that gives some advatage to the customer to say to the author: “I can’t screw you if you don’t do what I request”.

Happy holidays! :)

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