ThimPress saidYes, I really want to see “last updated” date when I am shopping for WordPress plugins. Please give us this as a sorting option. It seems like a win, win, for both the buyers and the sellers as it gives sellers some motivation to update their plugins.
I think you may consider to add “Random” and “Last Updated” in the “Sort by” select box, it will give old and good items a chance to live.
It would be massively abused. Some authors will submit “updates” which will add – for example – only one new icon to the theme. They will do that just to get more exposure for their items. And reviewers can’t verify which update is real update and which one is just a fake.
dtbaker saidTotaly agree. With grid view we all will lost sales (people will decide what to buy only by icons and this is not right, or only goes to first items because no one want to mouse hover to every item to see what inside).
Please no grid view default. Hovering over previews scrolling straight down the page is much easier is list view.
+1 for list view.
And hovering is hard on mobile devices. So let’s don’t fix what is not broken.
^ This would kill the Marketplaces.
Buyer should have access for updates for predetermined time period after the initial purchase. If there have to be changes, let’s keep things simple.
So it looks like most of us agree that:
Paid updates > Paid support
Why not start these big changes on Marketplaces from monetizing updates? It’s way less controversial.
Updates is where the value is, if updates are free forever then this is a huge loss for authors selling via Envato Marketplaces. We have always had an option for customers to pay us for support and after 6 months their free support expires and they have the choice to pay for support and for us, buyers do not want to pay for support, we’ve seen this in our numbers. They just don’t see the value in paying for support.
The true value for both buyer and authors is with charging for updates. Buyers will pay for the value that is given in updates as they want to continue to have working/compatible themes/plugins, and new features added. (Customer should not be grandfathered)
Charging for updates should become an opt-in option on the marketplaces and once enough authors switch to this more authors will see the value in providing updates, buyers will be happy and the overall quality on themes/plugins provided on ThemeForest.net should improve over time as files are getting updated more often than when updates were free for the life-time of the product.Envato, you should look at the business models of all the massive WordPress companies, you’ll see the trend is that they provide updates and support for a yearly/6month fee.
(Customer should not be grandfathered)
infortis saidGreat point. I’ll make sure we have a discussion about this.
I think there’s a serious flaw in the “Category” filter.
TL;DR The new filter system kind of favors the items assigned to subcategories. Assigning an item to a subcategory is optional but themes not assigned to any subcategory can be easily overlooked by customers. Themes not assigned to any subcategory should be displayed under a filter named “General” (or something like that).
Thank you. Is there any timeframe in which this issue will be resolved? Because this can really hurt the sales. It is a major flaw in the search system.
- New faceted search system suggests that ALL items are split into subcategories. But it is not true, a lot of items is not assigned to any subcategory (in “Magento” category most of the best selling items).
- It is inconsistent with the main menu at the top of the page. In main menu when user views all subcategories from the drop-down, he can find all existing items this way. But in faceted search items not assigned to subcategories are displayed only when user clicks the main category (e.g. eCommerce/OpenCart) so a lot of items will be overlooked by users. And users will not even notice that they didn’t see all available items.
- Items not assigned to subcategories get much less exposure than items assigned to subcategories.
Great point. I’ll make sure we have a discussion about this.
Thank you very much.
I see two solutions here:
1. Items which are not assigned to any subcategory are automatically listed under generic filter “General”. Like on this example:
2. Alternative solution is to add a new subcategory “General” so that authors can explicitly assign their items to that subcategory.
@pixedelic In your profile settings you can find “Google Analytics” tab.
I think there’s a serious flaw in the “Category” filter.
Based on Magento example: http://themeforest.net/category/ecommerce/magento
Health & Beauty 6
Current design of the category filter suggests that all Magento themes are divided into ONLY 6 subcategories (Entertainment, Fashion, Health & Beauty etc.)
But of course it’s NOT TRUE because most of the themes is not added to any subcategory. In fact most of best selling themes for Magento is added only to “Magento” category, but is not added to any subcategory.
I know that when I click on “Magento 379” filter I will see all Magento themes, but a customer who is first time on ThemeForest will not know that. It is very likely that the customer will start clicking on subcategories, one by one to find the best theme for his site. But it is very unlikely he will click the main category “Magento” again. He will think “I’ve already seen everything”. And he will never get back to the main category “Magento” because design of the category filter suggests that ALL Magento themes are divided into 6 subcategories. So he will never see 174 themes which are not assigned to any subcategory.
Also, themes assigned to subcategory are listed twice: 1. when customer filters “Magento” category, 2. when customer filters the subcategory to which theme is assigned. So the filter system kind of favors the items assigned to subcategories.
Today assigning an item to a subcategory (when author submits an item) is optional, so I think that the “Category” filter should look like this:
GENERAL 174 <—here are all items not assigned to any subcategory
Health & Beauty 6
So all the themes which are not assigned to any subcategory should be also listed as a separate filter (it could be named “General” or “Multi-purpose”, I’m not sure what’s the best option). Otherwise many themes (and in “Magento” category this means: most of the best sellers) will be overlooked by customers because of the new filter system.
The new filter system kind of favors the items assigned to subcategories. Assigning an item to a subcategory is optional but themes not assigned to any subcategory can be easily overlooked by customers. Themes not assigned to any subcategory should be displayed under a filter named “General” (or something like that).
Today we make a huge step forward in how we offer help to our Community with the transition to a beautiful new Help Centre. You can read more about it over on the Market Blog release post
I’m not sure if this is related to these latest changes in support system but there seem to be some errors with the emails which buyers send to authors via contact form on author profile page. I reported the details via your support form on help.market.envato.com (I think details shouldn’t be in public) but it usually takes days to get answer so if someone from your team want to check it faster the ticket ID is 75966