I must dreaming, is it already christmas?
Thank you and good luck Dan! Always resolved problems in a blink of an eye.
Hello, Today a Item of mine was soft rejected with following reason:
“JPGs should typically be no larger than 900×900 pixels for easy viewing.”
Funny fact, the reviewer her self has Preview Images larger then 900px width, but I think it is time to change this policy. 900px width is much to small, more and more costumers have larger screens. And the 590px width on the product page is small any way.
Looks quite good, and now this for the author portfolio page too. Thank you.
Dream-Theme saidOr maybe an IPO, all recent changes like mandatory support, fee structure changes etc are probably preparations for something bigger.
The only thing is clear: Envato tries to minimize its expenses and maximize profits. Beyond the common sense. I’m not a big expert in such stuff but companies are usually doing such things before selling themselves to new owners. Go figure.
Could be, looks this way.
Great Video and Story! I lived and worked for some time in Vienna, some of the best places for quality life.
scottwills saidOn more than one occasion in dealing w/ Envato employees I’ve been made to feel disposable & replaceable. i.e. “do this or else” — this is not how you treat people that make you money. Just by glancing at the forums I can say that those experiences were not isolated incidents or edge cases, but rather “the norm”.
Sounds rather extreme, BizLogic…
I see a lot of talk about business, but you need to consider the people at the bottom that sustain this business.
Very truth. Fortunately I don’t depend on Envato Income and can say no, many others can’t and have to swallow everything.
Today I got a soft rejected item with this lovely message:
“Reason: Please remove the link in your help file that directs to your twitter and personal website. Also remove this from your description area, these cannot be included. Thank you!”Another step towards evil corporate behaviour, but if I link from outside to the envato market you don’t have any problem with it. Think about it!
Hi Michael, sorry to hear about the soft rejection. It sounds like there were some mixed messages in the rejection note so I understand your confusion and disappointment. The Review Team manager has been made aware of this issue so that the team can look at improving the information they provide to authors.
We have a couple of useful articles in our Knowledgebase that can help clarify what kind of promotion is permitted and what is not permitted:
- Item Promotion Guidelines
- What links can I place in my item description, preview, or the in download itself?
From what I can tell, and in relation to your specific soft rejection (that you can fix and resubmit):
- Your help file links to your personal Web site that contains links to competitors. This is not permitted. The compromise? You are permitted to link to your personal Web site from your profile page, just not from your item pages and/or help files. Another tip: Include a link to your Envato Market portfolio(s) from your help file.
- Your help file also mentions where/how to obtain “freebies”. This is not permitted.
- All good about mentioning your Twitter feed, no problems there!
I think we could actually provide some better guidelines on what can and can’t go inside a help file within items authors are selling, I’ll make a note to address this in the future. Meanwhile, if there are any specific questions or gray areas not already addressed in either of the aforementioned KB articles, please don’t hesitate to let us know.Thanks for understanding, Michael, and apologies for any confusion with the rejection note. A quick review of your help file and item description and you should be good to go with your resubmission, good luck!
Hello Scott, it is always a pleasure to deal with you.
But honestly, some of the policies, like where I can link on my website, are non of your business. For me is freedom a very essential part of life and I have the feeling you (Envato) try to take more and more control over it. For the time being new and current submissions will be on hold until I make my mind if I can accept this “rules”. Somehow I am disappointed what Envato has become. You can tell this your boss.
Wish you all the best! Michael