This happened to me during an Envato Contest in September or October, they didn’t do anything about it. Good luck tough.
Thanks for pointing that out, it’s a shame that these things can still happen, at least we can post our voice so that we don’t have to accept those reviews in complete silence.
With great items and support I can say from my experience there are enough grateful users who post real reviews so that those fake ones don’t really have enough power to cause too much harm, but it still feels bad when one puts so much effort in providing great products and service to the customers.
the links only work on your account, we cannot see the reviews. It might be better so, though, as KingDog might close this thread for “calling out other users” if we can see the name of the person who rated 1 star.
Ahhh ok, thanks, I was just checking and the post appears with links removed now. I basically wanted to show what was said in the review and to have the post related to the items so that anyone interested can check the documentation for these – the user account itself isn’t really interesting, it’s an account of type ‘Bought between 1 and 9 items’ … if anyone is wants to have a look at the items though, these are the ones concerned:
(Note to mods : I hope it’s ok to post the links to the items)
We’ve seen it before and once you’re hit with them as an author it sucks, which is what those supposed customers are leaving that kind of “review” for anyway … to cause authors harm by leaving unjustified ratings.
Here are two identical 1 star ratings on two of my items:
Both “reviews” are complete nonsense stating “The worst documented tool I have ever seen.” – as is very obvious, both items are very well documented, as is the related Affiliates system itself – which has a fully functional free version and two premium versions.
These ratings come from the same account with a doubtful marketplace history. We have not received a single support request from this “customer”, not on CodeCanyon nor on the site, these ratings are obviously fake and intentionally harmful.
This is not the first discussion on the topic, I hope that we can finally have an efficient way of fighting this kind of attack against authors here on the marketplaces.
As there is currently no way to respond to reviews directly, this is an alternative to at least not let this go without response or pointing out the reality behind that kind of review (besides submitting a request for removal to Envato which I already have done).
^ Is in reality Zaphod Beeblebrox, why hasn’t anyone noticed before? I mean, look at the two heads, man, look at the two heads … o_O
Cool! I’m looking forward to see the submissions.
@envato May I suggest we have reviews reviewed by Envato staff? We do have plugins reviewed already before they are admitted to the marketplaces. Having reviews checked would help to have at least a degree of quality in the reviews that authors get. From many of the comments that have been posted here, my impression is that there is a lack of arbitration related to the reviews.
+1 for making the reviews public, the user experience that they contain is usually helpful for others in deciding whether a product is suitable for their use or not.
+1 for adding the possibility to respond to a review. It’s nice to be able to say ‘thank you’ directly on a review, or if a review points to an issue with an item that needs the seller’s attention, it’s a more direct way to work out the issue with the user.