Posts by jayc

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Currently going through the worse sales in 7 years for me. Last week I had a single day that was one of the best in years and years, since then I’ve had periods over 24 hrs without a single sale and that has never happened. Currently almost 20 hrs since the last sale. I have no idea what is happening.

Such a drop could not happen all of the sudden. there must be a valid reason/cause for it. I do not believe that is the summer since it never happened before.

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

It would be curious to find out how many of you have opted in for Support. I have this feeling that Envato started to favor supported items within search (I did not opt in for support). Such a drop it looks pretty strange for me. Cheers!

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Worst month I ever had within a year, I was thinking for a while now to leave the WP ecosystem, now I’m determined, might keep it as a hobby, ... just to pay the rent.

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Hello,

I think it’s more close to approved. I think your code is maybe low quality. Did you check all submission req on WP?

Also that Boxed Header Image and overall theme has so many WhiteSPACE problem. So big big spaces created. Your Menu is good, font is good. But your overall design is bad and nothing unique. It’s too general and looks like some free theme.

GoodLuck!

Thank you!

I was more interested in design quality (there is nothing that I can do there), I know that I forgot to remove hidden files (.DS_store) created by Mac, and post’s media (galleries, video) do not implement post’s format, instead it’s coded within the theme (basically you switch the theme you would lose the post’s media).

thank you for your time,

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Hey guys, I just got my theme rejected, as you might already now, they don’t provide any specific reason for hard rejected items these days.

I’m interested to find out if it’s a design quality issue, if it looks that bad (look&feel) so I won’t bother anymore. You can check out the demo here.

Thank you!

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Guys, I was a Flex dev for years, I’m telling you forget any dev system that’s proprietary, personally I will never touch any Adobe product, not even the Brackets editor which seems to be open source.

Cheers!

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

If it only took 1 minute to get a response, it’s possible that it was automated. Making something that will detect the topic of an email and respond instantly for certain topics is not hard for web developers. I am actually working on something like this for my support.

Well, I also thought of something like that, however I’ve concluded that most certainly is not, they sell thousand of products (on ebay), products that are pretty different, would be pretty hard to analyze support requests, especially they sell WordlWide and not everyone speaks English pretty well (including myself). You also have to consider that tens of new products go for sell each day while others go offline (“out of stock”). I could conclude that it’s easier for them hire support people and not have an AI that does that.

However it is possible, in your case, I can only say that’s a great idea, you only have one type of products, and based on past requests you could have the most common support requests/keywords and build some models BUT it’s likely that people ask you something and the system would replay with a totally different thing.

If you do succeed and have at least 80% valid responses, please consider to sell the solution to authors :) .

Cheers!

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Hi,

First of all I need to tell you that I’m an advocate of “not provide any kind of support”, however I’ve ordered some electronic components (Arduino board and a bunch of sensors ) from China, after three weeks I just received the package (in EU).

Now they advertised they will provide an e-book link regarding the usage of those sensors and if I do not receive the URL within the package I should contact them.

Well, the link to the e-book was not in the package, so I contacted them to send me the URL, guess what, I got the answer within less than a minute, I checked their current time and it was 30 minutes past 1AM.

As a buyer, I could not be more than happy, immediately I went to ebay to rate those guys 5 stars, also planning what to buy next from them. So, the story is, I’m really thinking of “re-thinking” my support for items that I’m selling.

cheers!

615 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
jayc
says

Almost 99.9% of the buyers who post on my product’s comment page, experience problems because of a third party (mostly free) plugin, or the fact they tweaked the theme or a plugin themselves without having any knowledge.

Now, a buyer comes and say your plugin does not work, here is the _link.

No matter how you define support, they will still come, post comments, rate a product and we authors have to debug their websites and demonstrate that the problem is caused by a third party “issue”.

I really don’t know what the solution should be (you are the selling expert), however, in order to save my time, I would prefer to refund those buyers and move on within seconds.

Regards,

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