If it only took 1 minute to get a response, it’s possible that it was automated. Making something that will detect the topic of an email and respond instantly for certain topics is not hard for web developers. I am actually working on something like this for my support.
Well, I also thought of something like that, however I’ve concluded that most certainly is not, they sell thousand of products (on ebay), products that are pretty different, would be pretty hard to analyze support requests, especially they sell WordlWide and not everyone speaks English pretty well (including myself). You also have to consider that tens of new products go for sell each day while others go offline (“out of stock”). I could conclude that it’s easier for them hire support people and not have an AI that does that.
However it is possible, in your case, I can only say that’s a great idea, you only have one type of products, and based on past requests you could have the most common support requests/keywords and build some models BUT it’s likely that people ask you something and the system would replay with a totally different thing.
If you do succeed and have at least 80% valid responses, please consider to sell the solution to authors .
First of all I need to tell you that I’m an advocate of “not provide any kind of support”, however I’ve ordered some electronic components (Arduino board and a bunch of sensors ) from China, after three weeks I just received the package (in EU).
Now they advertised they will provide an e-book link regarding the usage of those sensors and if I do not receive the URL within the package I should contact them.
Well, the link to the e-book was not in the package, so I contacted them to send me the URL, guess what, I got the answer within less than a minute, I checked their current time and it was 30 minutes past 1AM.
As a buyer, I could not be more than happy, immediately I went to ebay to rate those guys 5 stars, also planning what to buy next from them. So, the story is, I’m really thinking of “re-thinking” my support for items that I’m selling.
Almost 99.9% of the buyers who post on my product’s comment page, experience problems because of a third party (mostly free) plugin, or the fact they tweaked the theme or a plugin themselves without having any knowledge.
Now, a buyer comes and say your plugin does not work, here is the _link.
No matter how you define support, they will still come, post comments, rate a product and we authors have to debug their websites and demonstrate that the problem is caused by a third party “issue”.
I really don’t know what the solution should be (you are the selling expert), however, in order to save my time, I would prefer to refund those buyers and move on within seconds.
well, just hit search with the keywords “landing page”, it just happens that my plugin shows up first. I wasn’t aware of this .
I found this page in the new help section which got me excited about a NodeJS category. Is it coming soon? I don’t see it in the options. If you are interested in a NodeJS category here on CodeCanyon then chime in!
Yeah, well, how do you think users will handle command line, like compiling node from source, installing different modules using npm and so on ….
I agree with a node category, however, if we’re talking about modules, I think that there is all you need on the repos.
I’m not asking people to rate my item via email, it looks to me pretty “intrusive”. Let’s say I just help a buyer, than I ask him to rate my item, he/she would fell … kinda forced to rate an item.
Recently I’ve added the following text to the end of the item’s description:
“Please rate this item. You can rate the item from your account download page”.
You can notice that there is no suggestion on rate as a positive or something similar. I’d just like people to rate it, (the problem is 99% of the buyers are content with an item, and if they would rate it, all 1% negative rating would not matter anymore)
Well, you could ask people to rate your product (within the description), being a good product and have lots of rating, a few one star ratings would become irrelevant. The idea is to bring those 95%+ people who enjoy the product to rate it.