I am just thinking how Envato will deal with: A customer buy a support package, but me as author I want to delete the item in the next 2 days, then I guess he paid for support but never got it
Yup I just recently added a comment to the main thread detailing this exact issue that was also brought up some time ago by organicbee
I do believe I found the massive elephant in the room here that blows all this idea out of the water – maybe.
Author uploads item and people start to buy it, he does this part time because he has a job and as the marketplaces are a marketplace for individuals to sell items they make to earn extra income (btw that’s how the marketplaces lure authors, extra money, in your spare time etc.).
After a while his sales are not what he expected, or he gets a new job, decides he wants to become a monk etc, so he removes his items.
That’s basically how it happens right now, ask the buyers who are pissed that items and authors just disappear.
Imagine now that as a buyer you bought and paid for extra support.
You just paid for nothing at all.
How will Envato deal with this? Because from what I see Envato are the ones selling the support package, they are therefore not delivering what they sold and are liable.
Here’s a thought.
- Buyer gets theme
- Buyer goes to request support from author
- Buyer doesn’t get a response within 72 hours
- Buyer opens ticket at Envato to complain
- Envato support answer buyer in 9 days.
We already know that it is only a minority of buyers that ever request support and that by being clear about what support buyers are entitled to this should not change. As Collis mentioned earlier: In regards to complaints and the like, more detail on that coming in the next couple of months, but we’ll have some clear guidelines for both authors and buyers to make sure authors aren’t asked to do things outside of scope and that buyers understand what recourse to take if they are unsatisfied.So we believe it will still be a small minority of buyers requesting support and that support will be reduced from lifetime support to just 6 months….so all in all, as Collis mentioned in the blog post, it should reduce the amount of support work for the majority of authors.
Where did you gather your data on sales vs support requests and how many hrs per day support is offered and what the average support produces in tickets and I could go on?
If I want to offer 12 months support for free which i do already, then I have the right as it’s my product and my buyer. If I want to setup extra support then I’ll sell it myself so I can adjust the price accordingly to be sustainable for my business, so that I can continue to produce themes and support them. Also I don’t actually understand how you came to 30% commission for selling a service that you will not be doing for a product that isn’t yours and for no platform available for support to be offered. So 30% is for processing a payment?
All in all a really bad idea as far as I am concerned.
Your track record lately has been shaky to say the least, you should read your forums more often and listen to your authors, and actually act upon the advise. Badge update is awful. Reviews do not work. Search is bust. No shopping cart still. Your fix to the review bar was to just remove it completely. Putting a banner to micro Envato freelancer website in shady places. Placing a button for installation services. Removal of half the elite benefits. I mean I could go on….
This was posted on Twitter and I didn’t feel this was the correct way to announce this – I requested they post this here and make sticky but no response – hence I’m doing it for the community:http://support.envato.com/index.php?/Knowledgebase/Article/View/528&utm_content=buffer629a5&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
I will not be joining any discussion about this but I wanted to ensure every author was given the opportunity to see the new article slipped in.
EDIT: Saijo George said he would pass this on to someone via twitter, I replied that I already posted it for the community.
I guess is not so wrong if only few elite authors complains about this. And no buyer! So I guess Envato decision was OK. It’s becoming boring to see the same authors over and over again writing about how all thing are wrong around here.
You do realise that these Elite authors you’re bashing are trying to protect you and other newer sellers?
If you think it’s hard for new people to break into here, imagine what it would be like if Kreisi, FinalDestiny, Ruben or even me, start releasing 2 – 3 versions of our themes?!This can only lead to a bad place, nothing good is going to come of this.
pixeful said... I doubt it will be same again..
It’s not right to use 3d buttons and 2d button – somehow strange. Envato new design should be as professional example for all of us, but not moving us backwards. Why blue color on GREEN Themeforest???
—— P.S. Please Envato Stuff do something, a lot of people saying that after improving searching stuff – everyone / most of us got problems with sales they reeeeeallly dropped a lot!
Hey everyone! I just want to clarify that the current marketing promotion is NOT part of the aforementioned pricing tests. As mentioned, we will not be publicizing these price changes to maintain the integrity of the tests and outcomes. Apologies for any confusion. You can read more about the actual marketing promo here: http://themeforest.net/forums/thread/testing-a-30-discount-on-email-templates-for-7-days/122479