Just a heads up that theme support (or any product support) is offered voluntarily by the author of the item and not Envato – Envato just run a marketplace that allows authors to sell through them.
You are correct however in the customer support is offered via Envato themselves for issues relating to payments, your account etc.
Also it may be worth mentioning that support is not a requirement for selling here either, some do not offer support, most do and many offer excellent support also – but it is free and limited in most cases.
As for the 2 day delay, unfortunately you may have a lot longer to wait for a response – on average I believe they run 5-7 days to respond (in my experience and as I have seen reported by other users).
Hang in there unfortunately.
Try re-zipping that file then maybe something wrong when the server here tries to unpack the zip file possibly.
Exactly what it states – theme preview is missing – which is explained in the upload form in that particular section:
‘ZIP file of images (png/jpg) w/ optional text descriptions for display on the site’
Sending unsolicited emails to a subscribe list that was not created by users actually signing up for emails from yourselves, whether it’s promotion, newsletter or important information is spam.
Always make sure people actually sign-up for your newsletter on the understanding that they will receive various information from you, otherwise if all these people start to mark your emails as junk and spam what will happen very quickly is your server will be blacklisted.
Once on a blacklist getting removed is next to impossible. You need to be very careful especially as out of 4 people that have responded to this thread 50% say they never signed up then it’s 100% spam.
Not only will it be the death of ThemeForest in the end but it’s seriously harming the theme eco system in general and de-valuing the entire market. This is doing no favors to anyone.
The process wouldn’t receive these threads all the time if Envato and the process was more transparent and consistent. For the record I have great respect for the reviewers.
I’m off to get some popcorn before this thread kicks off…..brb
So I don’t currently have to do anything to get my withdraw every month – do I now need to do something? I read the post but still doesn’t make sense to me – is this a replacement and I have to take action or not? I understand the $40k thing, but I’m not in that bracket.So… do I have to do anything please.
Nope, no action necessary unless you want to save yourself a few clicks each month or have an upcoming express withdrawal and want to send the money somewhere else. Does that help?Also, just got official confirmation that ‘All buyers need is your email address or mobile number’ contains a typo. We’ll be updating this to ‘All you need is your email address or mobile number’ asap. Sorry about the confusing language and thanks for pointing it out!
Not really haha sorry let me re word my question. Some long time ago we used to have to manually ask each and every month for a withdraw. They then introduced where we said all earnings every month automatically. I have had this function set and running without issue since that introduction.
You said: “Nope, no action necessary unless you want to save yourself a few clicks each month” which confuses me as currently I have zero clicks to do as it’s automatic.
So my question is – what exactly is this new thing, and is it a replacement meaning that I now have to go in and set this up to be automatic every month.
Sorry if I’m being dumb here.
I don’t think it would work very well as you will get authors simply caching and minifying everything in the demo and then provide un-minified packages resulting in complaints that it’s not the same speed as the demo. Then you have the type of server it’s being hosted on, how busy that server is at the time and finally most weight (from a well coded theme) comes from the images installed and as we all know many end users upload directly from their camera’s memory card and wonder why their page takes forever to load when it’s got 6 images all weighing 5Mb each.
In principle it’s a good idea but too many iffy things in the way.
So I don’t currently have to do anything to get my withdraw every month – do I now need to do something? I read the post but still doesn’t make sense to me – is this a replacement and I have to take action or not? I understand the $40k thing, but I’m not in that bracket.
So… do I have to do anything please.