Yup I already mentioned this in the other thread, the GUI / UX is a mess and doesn’t work – you took one problem and now created more – almost 50% of my support requests are now based on the breakup of files.
@brookstone – it’s not your fault it is exceptionally bad UI.
So far this week this new ‘improvement’ has been the cause of over 50% of my support tickets people downloading the ‘installable WordPress File’ and then not having everything they need for the theme… or instructions… or PSD files… the list goes on.
Envato need to do better.
Most authors are unaware that they actually have several purchases that have been refunded. In those cases Envato has chosen to wear the the cost of these refunds and not pass them on to the authors.
Actually this policy has changed:http://themeforest.net/forums/thread/update-dealing-with-reversed-purchases-/96939
I just (2 weeks ago) took on a new server at hostdime.com – it’s dedicated, managed and fast and they moved all my sites / databases and setup the server in less than 24 hours and I am more than pleased with the speed of the server – it has a backup drive also and completes automated backups daily with a report sent to my email every night with my logs etc.
I couldn’t be happier at this point and recommend you take a look.
i have one suggestion , can envato support change the Rating box position to be under purchases and comments box… i see this will be fine
like that :
just suggestion for support… thanks
Got to agree with this – the most important information and it’s flow is all wrong right now… I thought Envato had some UI / UX / GUI experts on staff now?
@egemenerd no one has attacked him, only offered advise and he is to blame he did it but he now has the ability to do things correct.
I did also mention to the sender they should read up on CAN-SPAM (I mistyped) rules and regulations to cover all bases and didn’t see the necessity to outline everything.
It’s illegal to send marketing emails to someone who has not specifically signed up to receive these details – you should read up on SPAMCAM before you get your server blacklisted.
I wasn’t going to but meh here I go – why oh why are you constantly kicking authors in the private area with your banners – if it isn’t another bundle you are now advertising competing products for a competing marketplace – $20 web design… please it’s getting ridiculous now.
Before the change:
Next to the download was the license link
Link cannot be seen.
= bad UI.
Button says download – when clicked = download
Button says download – when clicked says
= Bad UI because it states “Download” on the button, but it’s actually not to download, it’s to show options. Main File(s) doesn’t mention anything about downloading… it’s really not well thought out.
On another note, if this is a WordPress file it can also state:
Download – once clicked:
Installable WordPress File
This has potential for the not well experienced to NOT click on Main File(s) because the option reads as the only thing installable is the 2nd link… which means they then don’t have all the help files etc. Again, bad wording.