Posts by jonathan01

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says




This whole thing was explained badly and made things more confusing. I think we can all agree to that and it’s something both Collis and Envato need to work better at.

However, can someone explain how, if as an author I am earning the same, then how come I just sold an email template and earned $11.90 today that 2 days ago I earned $13.30 (same item – same selling price) – to me that appears as if I lost around 11% in my earnings on that sale.

11% less earnings seems like I gave more to someone somewhere?

Again, maybe I got something wrong here and don’t understand it still (it seems like an alteration of income vs expenses for tax purposes to benefit Envato) but I have seen repeatably Collis say it will make really no difference to your earnings.

Jonathan
It’s your 70% of the “Paypal charge” for non-deposits, which you are no longer receiving. You used to get your share of the $2 surcharge.
And so you validated my claim. Authors will earn less :) therefore Collis saying authors will earn about the same isn’t correct? :)

but you don’t get that for every sale so it’s not a guaranteed loss and you were never supposed to get 70% of the surcharge but poor systems made it difficult for Envato to add it into the system properly.

As I said a few pages back. call it a bonus due to old systems but you’re not actually losing money, you’re still getting your 70% but you’re not getting your “bonus” anymore.

It will be a killer for the Elite authors, losing $1.40 per every so often sale but it does mean Envato are making that few extra $$ so they can invest in their staff without so many more price increases.

I don’t particularly call it a bonus because a bonus is a one-off periodic increase to earnings – like a Christmas bonus some companies give out. That’s a bonus. If I have earned that for a consistent and considerable time that is part of my earnings, not a bonus. If Envato didn’t do it right to start with that’s not my problem sorry.

At the end of the day authors earn less, I have already proven this in comparison with the same item sold today compared to 2 days ago. All I care about is what I earn, nothing else as I am a business. My partner just lowered my earning expectations and yet the message they are pumping out is nothing changed for me – that is incorrect and is the basis of my argument.

Personally I don’t sell thousands of items per month and therefore the drop in earnings will not be massive for myself, but for those top sellers per month this will result in hundreds of dollars which could of potentially covered the cost of a support person. Not good for them at all.

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says


This whole thing was explained badly and made things more confusing. I think we can all agree to that and it’s something both Collis and Envato need to work better at.

However, can someone explain how, if as an author I am earning the same, then how come I just sold an email template and earned $11.90 today that 2 days ago I earned $13.30 (same item – same selling price) – to me that appears as if I lost around 11% in my earnings on that sale.

11% less earnings seems like I gave more to someone somewhere?

Again, maybe I got something wrong here and don’t understand it still (it seems like an alteration of income vs expenses for tax purposes to benefit Envato) but I have seen repeatably Collis say it will make really no difference to your earnings.

Jonathan
It’s your 70% of the “Paypal charge” for non-deposits, which you are no longer receiving. You used to get your share of the $2 surcharge.

And so you validated my claim. Authors will earn less :) therefore Collis saying authors will earn about the same isn’t correct? :)

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

This whole thing was explained badly and made things more confusing. I think we can all agree to that and it’s something both Collis and Envato need to work better at.

However, can someone explain how, if as an author I am earning the same, then how come I just sold an email template and earned $11.90 today that 2 days ago I earned $13.30 (same item – same selling price) – to me that appears as if I lost around 11% in my earnings on that sale.

11% less earnings seems like I gave more to someone somewhere?

Again, maybe I got something wrong here and don’t understand it still (it seems like an alteration of income vs expenses for tax purposes to benefit Envato) but I have seen repeatably Collis say it will make really no difference to your earnings.

Jonathan

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

I am just thinking how Envato will deal with: A customer buy a support package, but me as author I want to delete the item in the next 2 days, then I guess he paid for support but never got it :)

Yup I just recently added a comment to the main thread detailing this exact issue that was also brought up some time ago by organicbee

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

I do believe I found the massive elephant in the room here that blows all this idea out of the water – maybe.

Author uploads item and people start to buy it, he does this part time because he has a job and as the marketplaces are a marketplace for individuals to sell items they make to earn extra income (btw that’s how the marketplaces lure authors, extra money, in your spare time etc.).

After a while his sales are not what he expected, or he gets a new job, decides he wants to become a monk etc, so he removes his items.

That’s basically how it happens right now, ask the buyers who are pissed that items and authors just disappear.

Imagine now that as a buyer you bought and paid for extra support.

You just paid for nothing at all.

How will Envato deal with this? Because from what I see Envato are the ones selling the support package, they are therefore not delivering what they sold and are liable.

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

Here’s a thought.

  • Buyer gets theme
  • Buyer goes to request support from author
  • Buyer doesn’t get a response within 72 hours
  • Buyer opens ticket at Envato to complain
  • Envato support answer buyer in 9 days.

Fail.

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

+1

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

Hey digitalscience

We already know that it is only a minority of buyers that ever request support and that by being clear about what support buyers are entitled to this should not change. As Collis mentioned earlier: In regards to complaints and the like, more detail on that coming in the next couple of months, but we’ll have some clear guidelines for both authors and buyers to make sure authors aren’t asked to do things outside of scope and that buyers understand what recourse to take if they are unsatisfied.

So we believe it will still be a small minority of buyers requesting support and that support will be reduced from lifetime support to just 6 months….so all in all, as Collis mentioned in the blog post, it should reduce the amount of support work for the majority of authors.

Where did you gather your data on sales vs support requests and how many hrs per day support is offered and what the average support produces in tickets and I could go on?

If I want to offer 12 months support for free which i do already, then I have the right as it’s my product and my buyer. If I want to setup extra support then I’ll sell it myself so I can adjust the price accordingly to be sustainable for my business, so that I can continue to produce themes and support them. Also I don’t actually understand how you came to 30% commission for selling a service that you will not be doing for a product that isn’t yours and for no platform available for support to be offered. So 30% is for processing a payment?

All in all a really bad idea as far as I am concerned.

Your track record lately has been shaky to say the least, you should read your forums more often and listen to your authors, and actually act upon the advise. Badge update is awful. Reviews do not work. Search is bust. No shopping cart still. Your fix to the review bar was to just remove it completely. Putting a banner to micro Envato freelancer website in shady places. Placing a button for installation services. Removal of half the elite benefits. I mean I could go on….

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

This was posted on Twitter and I didn’t feel this was the correct way to announce this – I requested they post this here and make sticky but no response – hence I’m doing it for the community:

http://support.envato.com/index.php?/Knowledgebase/Article/View/528&utm_content=buffer629a5&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

I will not be joining any discussion about this but I wanted to ensure every author was given the opportunity to see the new article slipped in.

Jonathan

EDIT: Saijo George said he would pass this on to someone via twitter, I replied that I already posted it for the community.

2282 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
jonathan01 says

This is just preposterous.

:zipped:

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