No, no reason at all and it’s misleading completely as it’s not Envato providing the support. Therefore it is not Envato Premium Support. Just Extra 6 months of support – nothing premium or Envato about it.
It’s not Envato Premium Support because it’s not Envato offering the support. It’s not even really premium support but rather a support extension right?
Responses can take up to a week unfortunately. You would be best sending this message to support as they don’t usually look in the forums.
Didn’t you purchase the theme at ThemeForest? If so look in your documentation for the support method.
Your best bet is to contact the theme author as this is a general forum.
I can’t believe that ThemeForest is still accepting themes that use specific theme introduced meta boxes for anything tbh. I was under the impression they stopped this some time ago? This is not good practice for users content as it will not be available if they switch themes (unless using a plugin).
I second the solution offered above by Theme-One – good reply!
Take a look at the documentation and it will explain what needs to be done. However, a child theme is a child theme, that you use to change things in a theme, rather than using the main theme which gets updated from time to time. You will no doubt want to upload the arum.zip file if you are not looking to alter the theme in any way, but again, I strongly recommend you take the time to find the documentation, grab a drink, and follow each step from top to bottom
Did you download the main file zip? If so it contains many things, not just the theme causing the message. Unzip the package > look for documentation and follow that. There will be a theme zip file in there that you want to upload only, rather than the main package.
You are not allowed to advertise your own install service on Envato’s platform, they can, but you cannot. You can however spray paint a massive notice in your documentation and your support center (if you use one).