Posts by jonathan01

2792 posts Bird is the word..
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jonathan01
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No, no reason at all and it’s misleading completely as it’s not Envato providing the support. Therefore it is not Envato Premium Support. Just Extra 6 months of support – nothing premium or Envato about it.

2792 posts Bird is the word..
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jonathan01
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It’s not Envato Premium Support because it’s not Envato offering the support. It’s not even really premium support but rather a support extension right?

2792 posts Bird is the word..
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jonathan01
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Responses can take up to a week unfortunately. You would be best sending this message to support as they don’t usually look in the forums.

2792 posts Bird is the word..
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jonathan01
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Didn’t you purchase the theme at ThemeForest? If so look in your documentation for the support method.

2792 posts Bird is the word..
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jonathan01
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Your best bet is to contact the theme author as this is a general forum.

2792 posts Bird is the word..
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jonathan01
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I can’t believe that ThemeForest is still accepting themes that use specific theme introduced meta boxes for anything tbh. I was under the impression they stopped this some time ago? This is not good practice for users content as it will not be available if they switch themes (unless using a plugin).

I second the solution offered above by Theme-One – good reply!

2792 posts Bird is the word..
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jonathan01
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Well I for one welcome our new support overlord! I get 90% buyer to support ratio on one of my products, with quite a few people still asking questions after 6 months. This will be great for me. Can’t wait :)

You don’t seem to value your time much. Good luck!

2792 posts Bird is the word..
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jonathan01
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Take a look at the documentation and it will explain what needs to be done. However, a child theme is a child theme, that you use to change things in a theme, rather than using the main theme which gets updated from time to time. You will no doubt want to upload the arum.zip file if you are not looking to alter the theme in any way, but again, I strongly recommend you take the time to find the documentation, grab a drink, and follow each step from top to bottom :)

2792 posts Bird is the word..
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jonathan01
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Did you download the main file zip? If so it contains many things, not just the theme causing the message. Unzip the package > look for documentation and follow that. There will be a theme zip file in there that you want to upload only, rather than the main package.

2792 posts Bird is the word..
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jonathan01
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You are not allowed to advertise your own install service on Envato’s platform, they can, but you cannot. You can however spray paint a massive notice in your documentation and your support center (if you use one).

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