I’ve had bad experiences with buyers ordering installation of my items from Envato Studio – these ‘experts’ can’t even follow simple instructions and email me asking for help which I refuse as I do not get paid.
I already offer a comparably priced service on my own site which allows me to gain a better relationship with the buyer, ensure things are done correctly and I earn a little extra – everyone is happy.
Making this addition to the flow I feel could potentially hurt my reputation and my items, and also a bad experience for a buyer which results in a bad feeling towards everything Envato. That’s not good for anyone.
What are you talking about…. the reviewers will not allow such a thing, you need to upload and sell the entire website theme or app on the market.
They’re talking about buying an item and wants clarification. Not sure how you don’t see that?
OP – it’s a great question and one that should really be responded to by Envato and it’s staff – I have flagged your question for a staff response – hold tight.
I don’t believe they are physically charging yet however… not entirely sure but thought I read that somewhere. Maybe someone can confirm for us.
As an added note I see the top items all seem to have broken their own personal weekly sales records from what I can see. Now, that could be that all those suffering no sales could not be producing what people want, or, as many have said over a long period of time that all traffic is funneled to popular items pretty much wherever and however you enter the marketplace.
I’ve personally never been this quite since I started which was way back when things first started. This may just be me I have no idea but it’s completely unsustainable right now for our income unfortunately. Looking for full-time positions right now.
Thanks for the announcement Stephen – Applying for the job(s)
There are several authors who sell as exclusive and non-exclusive under several accounts so I would say no problem.
There’s already several authors who offer paid support vs free support. ‘Premium Support’ in their cases means you get responded to as a priority and also you get a little more hand-holding. Seems to be working for them as we are looking at possibly offering this. We already offer theme installation and customization services so seems natural to us, also just received an email this morning from a potential buyer asking if we provide premium support moving forward they can pay for.