Hi again – yes we are still waiting for a reply – I have flagged your original post yet again… hopefully someone is hanging around not enjoying the sun and will reply
You will never stop people from sharing stuff they don’t want to pay for – concentrate on giving those that pay a better experience. Offering updates on a different website to that they purchased from and get messages from etc isn’t a good experience in my opinion. Offering updates on a different site will not stop this from happening I’m afraid, if they are determined they will work around things.
I’m not entirely sure about the correct answer – I do know however that if you are an exclusive author then you cannot do this as it’s against the exclusive agreement of offering a product in more than one place (free, paid, update or whatever) is not allowed. Jonathan
You CAN provide updates as exclusive author. I do and many others as well.Check this thread: http://themeforest.net/forums/thread/codecanyon-wordpress-plugins-how-to-check-for-updates-plugin/77792?page=1#662038
Unfortunately that thread doesn’t seem to have an official reply, answer or statement – best to not guess and wait until there is an official reply here I think. However I have to ask, why on earth would an author NOT want to have the latest version (bug free and with latest options) available to their existing buyers and offer to new buyers right here on the marketplace?
Also to confirm the actual statement from the OP is:
“It should be noted we still intend to release bug-fix updates through Envato however updates that will contain new features will have to be downloaded from our own platform (free of charge of course).“
Therefore this is basically the same item but with ADDED features – now I know that with WP themes we are not allowed, as an exclusive author, to offer basically the same item with added options for sale, free or distributed anywhere else – I already asked about this and got an official response.
PS – I flagged the post for an official reply – hopefully we can all find out soon
I’m not entirely sure about the correct answer – I do know however that if you are an exclusive author then you cannot do this as it’s against the exclusive agreement of offering a product in more than one place (free, paid, update or whatever) is not allowed.
Please see the Membership terms. In particular Section 19:19. Prohibited Conduct b. insert your own or a third party’s advertising, branding or other promotional content into any of the Site’s content, materials or services or use, redistribute, republish or exploit such content or service for any further commercial or promotional purposes; or
Even though I agree this shouldn’t be allowed (read on), the terms are not actually with regard to this issue. From what the OP stated, this is on the live preview of the item, which is not covered by that statement in your terms and conditions. Therefore the rules would need updating.
However, this is not a competing product IF they just offered $49.99 install and support as an upgrade available from their site (not including the theme)- nothing Envato should be worried about as you have not given authors the opportunity to ‘upsell’ with a service – instead, you created a new site called Microlancer that you want all the buyers to go to for installation services, which isn’t really playing fair at all if you don’t allow authors of their own files to offer a service.
Hope this starts an interesting discussion.
This is years old – it’s already proven as a fake on Fact or Faked I believe and several other shows.
contempoinc saidcould you email me at email@example.com and I’ll dive in from there.
Anyone else not getting referral, social and keyword data anymore? Screenshot: http://grab.by/tKt8
Any chance of looking at mine – Becca has my full access if that helps. She was looking in to things not working right about a month or so ago and was waiting for google to reply.
Be aware that these types of iframe testers are not actually testing on those devices. Always use the proper devices (when possible) for testing as your browser doesn’t emulate the browser of the devices – there are differences!
If you want something local (and faster) then just use the developer tools in firefox and it has all the device sizes (plus you can add more) without the need for an external website – but again, this is not proper testing, it’s just like dragging the size of your browser window, that’s not a test of anything apart from width.
While I am happy that ‘something’ is happening with the ratings, I to have to question why the reviews will not be public and can’t be answered to?
Doing it like this just means buyers see exactly the same thing they always have (just star ratings with nothing backing them up), which in turn doesn’t help at all.
1 star ratings come from unscrupulous authors rating your product down most of the time and it’s been said so many times, these changes don’t go anywhere towards stopping this happen.
If we could answer, we could state something in reply… you know, to be able to set the record straight.
Review: “useless, wouldn’t install kept telling me style sheets are broken and there’s NO INSTRUCTIONS AND NO SUPPORT!”
Reply ” Greetings, we supply a full 60 page, PDF documentation help file that walks you through the setup, step-by-step. This would be available by going to your downloads and making sure you get the full files and documentation not just the installable WordPress files. We also offer a support center and the link is in the documentation help PDF file, along with a link on the item description, the support tab and also my profile page. I look forward to helping you out so you can see how awesome our product really is!”
- See the difference here, people can read, see what was written, see a reply and we can convert upset people in to happy people and prospective buyers in to actual buyers.
Maybe Envato need some more authors actually on staff who deal with these issues on a daily basis? Start a focus group of trusted authors for feedback to ideas?
Again I commend the efforts, I really do as this has been an issue for years and years – but why do we always have to half do things all the time…
EDIT: As a note, so what can we do if we get a 1 star review and a message that is offensive? Can we report it and get the rating removed? What if it’s just a letter, number or period for the comment – again can we get the rating removed?