Posts by jonathan01

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

Stupid small tablet links! :D

Ironic as that’s the experience customers have on the site – using anything but a regular desktop and it’s ‘awkward’ to say the least.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

Yup.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

It’s a ridiculous and unnecessary way of doing things. It’s happened to me also, for someone using a standard page template rather than a dedicated one for their contact form resulting in some css layout issues on a theme.

The issue was fixed and uploaded, reviewed and accepted – that bit is fine and has to go through review to ensure the issue is fixed, but to completely remove an item absolutely destroys it’s sales and customer confidence in an author. Envato just hide behind the fence in these cases with the author left to answer questions from upset users who think you just ‘disappeared’.

There are reasons to do this I understand, if a security issue or the theme is completely bust, but for small css issues etc it’s just not necessary.

Why not, for small issues, just send us a notice, give 48hrs to fix and if not fixed (I should state UPLOADED within 48hrs as I have no control over their review times) then soft disable until it is fixed. No need to jump the shark in these cases at all – it’s unprofessional, especially when they are blatantly promoting top selling items that have literally hundreds of validation errors. Go figure.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says


I also agree however I can also see a possible issue if it’s not available for other reviewers. What if you get reviewed by reviewer 1, you get soft rejected with the reasons and you fix those issues and upload again. Now, reviewer 1 is on vacation, sick or unavailable, if another reviewer couldn’t pick that up and review you could potentially be waiting some time. Again, I fully understand the issue as you outlined, as I am sure we’ve all been there and it is frustrating for sure. Just another thought on why they may possibly do a basket grab rather than a reviewer ‘owning’ a review process.
That’s legit – but how many vacations/sick days/unavailable times are we talking about haha. Even with a sick day or two, I’d say the theme would most likely be accepted quicker, simply because it’s less likely to go back and forth from the reviewer to the author – wouldn’t you say?

As I was just offering an alternative view I wouldn’t know about sick days, vacation etc but in theory I suppose you could wait 2 weeks (or more) if vacation.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

It depends on the plugin / theme tbh – for example all of ours are our own free plugins distributed at WordPress therefore updating is the default way for WordPress, as in it appears in your admin and click to update.

If you have a theme that ‘bundles’ premium plugins then as far as I know it depends on the author to update their package (with the latest premium plugin build) and if they have notification within the theme itself or if you have to simply note the update email coming through from ThemeForest, or subscribing to the authors own mailing list possibly.

It’s probably best answered by an author that bundles premium plugins if that is your specific case.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

I also agree however I can also see a possible issue if it’s not available for other reviewers. What if you get reviewed by reviewer 1, you get soft rejected with the reasons and you fix those issues and upload again. Now, reviewer 1 is on vacation, sick or unavailable, if another reviewer couldn’t pick that up and review you could potentially be waiting some time.

Again, I fully understand the issue as you outlined, as I am sure we’ve all been there and it is frustrating for sure. Just another thought on why they may possibly do a basket grab rather than a reviewer ‘owning’ a review process.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

Sorry to hear that VooDoo – I understand it’s 100% your decision and I’m not going to agree or disagree with anything you said of course ;)

My question however is, you mention you have a few authors you enjoy buying and using their products and will continue to do so if they sell on their own site etc. I understand that also, but have to ask, why not just buy from those authors here? Is your sole issue with Envato, hence no longer wanting to buy from here, rather than authors or just a mix?

Again, sorry you came to this decision especially after 6 years.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

Hello Victoriano,

Its a known error. There is a solution for it, please gzip the dummy data and upload the .gz file. It should work.

Thanks, Ibrahim

What known issue? Do you have a link about this as I have never come across a single issue in importing xml files and neither have any of my customers.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says


At this point I suggest you contact the author.
Dude authors dont reply lol

In what way do they not reply? Do they not offer support with the item? If they do then they should have some direction on reaching them. Try looking at the support tab of the item for information possibly.

2409 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

At this point I suggest you contact the author.

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