Posts by jremick

Dzinc said

jremick said
I’ll bump this up on my priority list and try to take care of it within the next couple days.

Hi Jarel, any exciting updates heading our way?

I’ve asked the review team to provide feedback that helps point authors in the right direction. We’re also working on redesigning the review message email authors get that includes the information from their item(s) reviewer. It will be quite a nice improvement once finished.

Yeah, immediately after replying to you I went and checked your item reviews and emailed the team about the review messages to make the necessary corrections.

Thanks!

Hi mKrukowski,

As you can imagine, if we accept all images such as these then we’ll have an over abundance of word-based images that don’t have much utility for our buyers. For that reason, our reviewers accept the ones they see as having the highest level of utility for our buyers.

If you disagree with your reviews, you’re welcome to submit a support ticket and we’ll have another reviewer take a look through your portfolio again.

Thanks!

Hi kyolshin,

As Travis said, it gives the marketplace and items a more uniform and professional appearance. We have this as a loose requirement on our other marketplaces so we’ve carried it over to PhotoDune.

You can submit your images without uppercase titles and they normally won’t be rejected by the review team, but someone will go through and edit the titles to make the corrections. As I said before, this is a loose requirement and something that hasn’t been fully enforced.

I’m thinking through some solutions that would make this easy for authors when submitting (like an auto-capitalize feature when submitting).

Correct, it was not an automated rejection (we don’t have automated reviewing). When our reviewers view an item within our review system, it tells them the collective megapixel size as well as the actual image dimensions.

They should not reject for images with sides less than 2000 pixels (unless it’s really far skewed and makes logical sense).

Hi jsnover,

I’ve talked to John about this issue and clarified that it was a review-side error that I’ll be sure to clarify with the review team. Our review policy covers the image size as a whole, not necessarily a specific edge pixel count (assuming it’s reasonable).

I’ll take a look at your reviewed items and correct the review error(s).

Hey guys, our new reviewer should be up and running in the next few days but it’ll be a few weeks before he’s running near full speed. The wait times will be a bit longer than usual, but we’re working at getting them down soon.

Thanks guys!

Yeah, I understand where you’re coming from. I haven’t had a chance in awhile to do a quality check on our GR team feedback but I’ll be working on that with them here soon. More feedback should be included, but keep in mind that we’re not able to write custom review feedback messages for every review. We’d love to do that, but it simply costs too much.

The idea is that pre-written snippets are used but they should provide enough information for authors to understand where their submission went wrong and, usually, where they need to improve.

Hey everyone, submissions are increasing and we’re in the middle of training another reviewer so everyone will just have to have a little patience while we increase our review capacity.

Thanks!

It doesn’t exactly work that way but thanks for the feedback.