Posts by jremick

anomy said

Japh said

VF said
Btw, looks like the entire WooTheme’s portfolio (30 items) approved on 26th March but all of their items listed back from the first week of February, losing a lot of initial exposure? For me it looks like an unfair trick (from buyer point of view), although I am not a fan of 100% GPL. Technically how can an item approved today manages to stay behind the items that are approved a few months back? If this date based sorting is possible to hack, how can we assure if the ratings and relevance based sorting also not hacked already?

As @purethemes guessed, this was done by us to make things fair for existing authors, and not swamp the home page and date sorting with WooThemes’ 30 themes.

There is an obvious favouritism at play, and you may as well come out and say so without sugarcoating. Currently all you’re doing is leaving a sour taste in the authors mouth.

It’s unfair to have this WooThemes person glued to the most prominent position on the homepage. I’ve noticed at least six themes being skipped past the first position into second. They all deserve an equal chance at traction!

I assume all these themes being realeased today will be knocked off the radar within a day or two, all whilst this WooThemes occupies the first position on the recently released.

...hardly fair.

Hey everyone,

The “glued to the front page” bit was my fault and has been fixed. They are being shown no favoritism and have gone through the regular upload and review process. The only other thing we’ve done is spread their themes out through the listing pages so they don’t take up a full page, which we would look at doing for any author uploading this many themes.

Now how about that they’re 100% GPL?!

Hi everyone,

As I clearly stated in the original post, staying on topic is a requirement of posting in this thread. It’s here for us to provide updates regarding the delayed review queues, so off topic posts will be removed.

If you want to discuss your complaints, concerns, ideas or feedback, we can start another thread and you’re more than welcome to discuss it there, but this thread isn’t the place for it. Thanks for understanding everyone!

Thank you all for the kind words of gratitude and encouragement. We are, indeed, in a difficult and frustrating situation but we’re all very determined, working hard, and passionate about improving this area of the marketplaces so our awesome community of authors have a faster, smoother and less frustrating item submission and review experience.

Thanks, everyone!

Now, to answer the relevant questions as best I can:

From: chrisatlemon

Q: Are there any thoughts on re-organising what has been referred to by so many the last few months? Seperate queues/market for vector and logos which are flooding this marketplace? Or is this completely off the table?

A: I’m not sure I understand what you’re asking in the first question but based on your second question I would say that we are actively putting a lot of thought into the review process and tools for both the short term and long term future of the team, the marketplaces and the community.

From: candeed

Q:

1. How many new items submitted in a day (in average) ?
2. How many people in reviewers team now ?
3. Are they working full-time or part-time? How many hours each reviewer works in a day?

A: Unfortunately I can’t go into detail in some of these areas. What I can say is that the GraphicRiver Review team’s workload has grown over 40% from February of this year over our last peak workload month. This was a degree of growth we could not have predicted and added to the delay in getting the queues back to normal.

There are 12 reviewers on the GraphicRiver Review team as of this next week, many of which remain active in their industries of expertise in addition to reviewing. I’m not able to go into detail about the hours they work, sorry!

From: joiaco

Q: What are the thoughts at Envato about separating the vectors into their own ‘lagoon’? Even if it is not being considered, i would be interested to know the reasons why not.

A: Unfortunately, I can’t answer this one. There’s a separation between the review aspect of items and where items are listed for sale and the Review team just focuses on the first part of that. What I can say is that the people who are responsible for that side of things consider every option that’s raised.

As for an update on the delayed queues, I’ve asked Kate to post one early next week. Thanks!

Hi everyone, for further updates on this topic, please see this thread: http://graphicriver.net/forums/thread/graphicriver-review-queues-delay-updates/91669

Thanks!

Hi everyone,

The delay to GraphicRiver’s review queues has been taking much longer than we expected and posting updates on the situation hasn’t been happening as frequently as everyone, including the Review team, would like. So we’ve been putting more effort into improving the communications efficiency and workflow in this area with the Review team Assistant Managers and the Community team.

Rather than waiting to hear from me, as I’ve often been unable to post frequent enough updates, more members of the team will be able to provide these updates. In another step towards improving this area, I’ve introduced Kate and Sergey, our new Assistant Review Managers, over here: http://notes.envato.com/community/introducing-kate-and-sergey-assistant-review-managers/

Although Kate and Sergey have been hard at work on the review queues and teams, they will be driving more updates to these areas as well. You can expect to hear from them more soon.

I’m also writing a larger update on the state of the Review team that we hope to have published in the next few weeks (it may need to be delayed to make way for other projects, such as ones that affect the improvement of review queue turnaround times). Thanks everyone!

GraphicRiver Queues Update

The team has been doing a fantastic job working toward improving the review turnaround times of not only the high volume queues but especially the lower volume ones. In addition to this, we’ve hired another reviewer, making this the largest marketplace review team at Envato. We’ve also been working on many other projects for both short and long term improvements that will help not only make reviewing more efficient but authoring easier as well, which we’ll update you on as we get closer.

• Low volume queues are currently hovering around 3-5 days review turnaround time.
• High volume queues (Print Templates, Vectors and Logos) are currently averaging 11-18 days review turnaround time.

Please remember that the majority of this team has been hired very recently and is still learning, training and improving their reviewing skills. This means you’re likely to see fluctuations in library quality, consistency and review feedback. We’re working hard to improve these areas as quickly as possible but your patience while we work on this is greatly appreciated.

Thread Guidelines

It’s very easy for threads to snowball into off-topic discussions thereby reducing the effectiveness of the original thread. So I’ll be asking that a few simple posting guidelines be followed for this thread:

1. Stay on topic. The purpose of this thread is updates to GraphicRiver’s delayed review queues from staff and answering related relevant questions.
2. No posts regarding your item(s) review. This isn’t the place for it so we’ll remove these posts, but if you have questions or concerns about your item(s) review, you can submit a support ticket at http://support.envato.com
3. Please don’t ask for updates on when your item(s) will be reviewed. We’ll post updates on the average wait times of the queues but you’ll have to wait your turn just like everyone else.
4. Please don’t post updates when your items were reviewed or where they’re waiting in the queue. More often than not, these are misleading to other authors and make staff updates much harder to follow for others.

Posts that don’t follow these guidelines will be removed. Thanks for understanding!

Hi everyone,

I can help shed some light on this topic.

Average review times will vary by site and category. GraphicRiver and AudioJungle currently have the longest average turnaround times due to their rapid growth in submissions over the last several months.

The high volume queues that currently have the longest turnaround times are:

• GR: Web Elements ~14 days
• GR: Print Templates ~14 days
• GR: Graphics ~14 days
• GR: Textures ~12 days
• GR: Icons ~9 days
• GR: Add-ons ~9 days
• GR: Logo Templates ~9 days
• GR: Vectors ~8 days
• AJ: Music — ~12 days
• AJ: Sound — ~12 days
• AJ: Logos & Idents — ~11 days

Although it’s taking time to return review queue turnaround times to normal, we are working hard to get there. Unfortunately I’m not able to give an exact date we expect to be back to normal, but we’ve been making steady progress towards making it happen. We have two additional GR reviewers and another AJ reviewer planned for getting started next week in addition to several new team additions that are already up to speed and reviewing.

Thanks for your patience everyone!

BoxedCreative said
I’m about to upload but before I do, can anyone tell me if they’ve uploaded into the Proposals & Invoices category and how long its taking?

The current average review turnaround time for Print Templates is 13 days. I would, however, recommend not waiting to submit as it just delays your review even longer. (Time you wait to submit + average review turnaround time = longer wait)

As an update, we are making steady progress towards improving the average review turnaround times.

Artvelum said

jremick said

Artvelum said
Jremick, what about my item, it is hold by a review team more than a month.

Unfortunately the particular item you’re referring to has had an error in the submission process and is waiting for our developers to resolve it. I will follow up with them again on this as soon as possible.

Maybe I should delete it and upload it once again?

Sometimes the error is caused by the file itself, so it may do the same thing if you resubmit. Let’s follow up on this outside this thread. I’ll get in touch with you.

enfusionthemes said
Hi jremick,

I have a question and I hope unlike other comments of mine which were ignored, this one is not one of them

Now, I have a design which I made unique and it was rejected by Reviewer 1 because it needed a little improvement. I made those improvements and then re-submitted. Now, there is a few issues.

1- It was reviewed re-submitted and rejected by a new reviewer who is now saying different things about its improvement

2- I do not know if there is 10 or 100 or 1000 reviewers for that category, What I know is that its impossible to make a design according to liking of all these reviewers to get one item approved.

Can you please reply to this. I will appreciate.

Thanks.

Let’s avoid using this thread to discuss rejections and other possible review related concerns. It’s already a lengthy thread and getting into other topics will make it much harder for people to follow updates on review turnaround times.

You can submit a support ticket and we can discuss your questions and/or concerns via that comms channel. Thanks!

Hi everyone,

I wanted to quickly post an update with some clarifying information on the state of the review queues.

Over the last full calendar week, average review turnaround times were:

1. Less than 24 hours for item updates
2. Less than 30 hours for resubmitted items
3. Around 13.5 days for new items

What this means is that the majority of item updates and resubmissions are usually processed in well under 48 hours. However, new item submissions are where the queues are currently moving the slowest but are slowly improving as the team continues to grow.

Part of the reason I wanted to point out this information was for the community awareness that once your new item submission has made it through the initial waiting, it will typically be re-reviewed or updated very quickly.

However, as I’ve mentioned already, we aim to get the new item submissions review turnaround time to well under 5 days as soon as we can and continue to improve.

Thanks everyone!

Artvelum said
Jremick, what about my item, it is hold by a review team more than a month.

Unfortunately the particular item you’re referring to has had an error in the submission process and is waiting for our developers to resolve it. I will follow up with them again on this as soon as possible.