Posts by jremick

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

I understand the review process can sometimes be frustrating and, yes, reviewers are humans (therefore we all make mistakes sometimes). Having said that, there is absolutely no tolerance for abuse, whether it be to anyone else in the community or staff trying to do the best they can — insulting, threatening or abusing reviewers will get you banned. Don’t do it.

Thanks for understanding, everyone! Please feel free to continue discussing your reviews respectfully. :-)

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

I’m across the issue and getting in touch with our devs to get this fixed asap. Thanks!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

So sorry about all the confusion around theme requirements and when/if we’ll be asking or forcing authors to update their themes and how we’ll go about doing that!

I’ve looked into some of the recent complaints to do with themes being disabled without notification, etc. and it comes down to a misunderstanding in the Review team, which I’ve clarified with them. These things happen sometimes, especially with so many complex requirements but I’m continuing work on minimizing these things.

Thanks for your patience and understanding! :)

To answer some questions…
  1. The new submission requirements do not, at this time, affect existing items or updates to those items.

  2. All items, regardless of submission date, must be functional and should be of high quality. If something is broken in your item, we will disable it, without advance notification, until it’s fixed. There’s been some complaints about this but it’s pretty straight forward — we won’t keep broken products on the shelves.

  3. We will eventually start applying the new submission requirements to existing items to bring the library up to date, but there is no immediate plans for this yet. When work on this project begins, the first thing we want to do is make sure everyone has plenty of heads up before any actions happen. We want to work with affected authors to make sure everyone has time to bring their items up to date, which means we won’t be disabling items right away. (In fact, we’re going to do our best avoid disablements as much as possible.)

  4. The current WordPress submission requirements are overdue for a followup and additional announcements on our plans for moving forward but until I feel this project is ready to be done right, we’re not making any further changes. So the next things you should hear from us on this subject (WordPress submission requirements) are announcements about our plans in moving forward or corrections to the current review process and requirements (like this one).

I’m unlocking the thread for awhile in case there are any questions. Thanks everyone!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

I’ve had plenty of rejections in my time as an author too. This quote from basketball player Michael Jordan always keeps me going:

“I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.”Michael Jordan

Huge +1 to this! Great quote, Scott!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

Apologies for the delay on the update on this. I chose to hold off updating until we had made sufficient progress that actually resolved some of these concerns being raised. As I mentioned before, we’re changing the way that items entering the review queues are ordered based on data analysis showing potential methods for better review efficiency and faster processing (especially for those following the rules).

This means a few things but I first want to clarify that the review queues are fairly complex in the way and order items are reviewed. There’s a wide number of variables that affect the order items are reviewed, how quickly they’re reviewed and specifically when they’ll be reviewed depending on how you’re looking at the queues and which questions you’re asking. For example, we have reviewers located all over the world with varying skillsets that work different schedules and varying lengths of time. This, by itself, creates enough complexity that it’s practically impossible to specify exactly when an item will be reviewed, which is why we have a 7 day turnaround time maximum target. However, even that target isn’t a guarantee because we sometimes have high volumes of items submitted at once that we can’t predict and therefore quickly become under resourced for a period of time (though we typically maintain a much faster turnaround time).

Beyond the complexity of review team resource management and the workload we’re expecting in coming months, items have a variety of states they can be in depending on where they are in the life of an item. Each of these states have different values to various parts of the community (authors, buyers, etc). For example, if an item has a bug and an author fixes it and updates the item, we want to be processing those updates as quickly as possible to ensure buyers are getting the best quality product possible and have fewer issues in turn reducing potential buyer support requests (and since time is money, saving an author’s time is very important to us!).

Similarly, we’re aiming to improve the fairness of review time spent across items in the queue from all authors. For example, if an author decides not to follow the guidelines and policies we ask everyone to follow, it can actually take more time to process items from that author and unfairly disrupts everyone else in the queue by taking up a disproportionate amount of resources that would otherwise be available.

As you can imagine, there’s a significant amount of information we want to take into consideration to ensure the review queues are flowing smoothly, fairly and efficiently. What we’re actively working towards is a more intelligent review system that will do the majority of this automatically (far more efficient and frees up more team resources to review faster or improve other parts of the system!).

The unfortunate side effect to this is that it’s far more difficult to accurately tell authors how close their item(s) are to being reviewed or how long it will take after being submitted. This is why the current progress bar can no longer be used to indicate this information, which we’ll be working on a fix for as soon as possible. Similarly, comparing how long your update or resubmission has been waiting against other author’s items doesn’t work depending on the category, state, assigned reviewers, reviewer shifts, available resources, etc.

Hopefully that helps clarify the complexity around the review queues. For the particular situation where items in specific states were being delayed, we’ve resolved that and are continually monitoring the queues to watch for unexpected delays or other issues.

Thanks for your understanding everyone!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

This issue will be resolved shortly (should be today) and a more in-depth update is also on the way. A quick summary of what’s happening is that we’re changing the way that items entering the review queues are ordered based on data analysis showing potential methods for better review efficiency and faster processing (especially for those following the rules).

Thanks for your patience everyone!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

This issue will be resolved shortly (should be today) and a more in-depth update is also on the way. A quick summary of what’s happening is that we’re changing the way that items entering the review queues are ordered based on data analysis showing potential methods for better review efficiency and faster processing (especially for those following the rules).

Thanks for your patience everyone!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

I’m looking into the details of this and will post an update soon. Thanks!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

I’m looking into the details of this and will post an update today. Thanks!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

I obviously won’t be able to go into detail about their pay but the basics aren’t really a secret. The majority of our Review team is remote and located all over the world, a large percentage having come from being authors, and work as independent contractors on an hourly rate.

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