Posts by jremick

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi Osetin,

You can request that staff soft-disable your item either via Review or Support team.

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

s**t just happens, no matter how well you test your code, any dev knows that and envato sites themselves are not bug free. That’s the main reason why we do update our items afterall, even without buyers notifying support. Hard to believe ms would stop selling their products each time a bug is spotted. A warning mail instead of an immediate soft reject would gain the same effect.

Right now it depends on the nature of the problem. For minor issues, items shouldn’t be disabled. Obviously major issues they should. However, we (the Review team) need to build more definition around what constitutes which, and we’re trying to get there as quickly as we can. This information would be published in the Knowledgebase for everyone’s awareness as well.


+ no reviews for updates we should be allow to have an immediate fix for files if theres a bug.
  1. theres no reason someone should wait 1-2 days(or more) for a bug fix when its just sitting in the queue.
  2. if the author has the file already excepted they should be trusted enough not to do nasty things in the code
  3. it frees up the reviewers time to focus on other things

Unfortunately what we know from experience is that updates can’t currently skip review. On the surface it seems like this is straight forward, but it’s actually not. That said, we would love to be able to enable this for authors but we’re not quite there yet.

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi guys,

The community team has brought this thread to my attention, apologies for the delay. I can understand the frustration and there’s been some discussion around this to improve the process, but ultimately what it comes down to is that if an item isn’t working as it should be then in most cases it needs to be disabled. This is primarily because buyers would be purchasing a broken item and potentially requesting refunds.

As authors it’s your responsibility to make sure your items work as described every time they’re uploaded or updated. This is the same principle used in physical retail stores.

That said, we are thinking about improvements that would better facilitate this process so there would be less effects to authors and buyers.

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hey dekurvajo,

We aren’t trying to keep the community from talking but the original thread guidelines weren’t being followed as I had requested. It’s important to keep that thread uncluttered or updates are easily lost and hard to find. The community is more than welcome to discuss review times via another thread (such as this one). ;)

Also, there was an update a few days ago that I felt was quite a valuable update, including this bit: In addition to this, we’ve just recently completed a 7 week project covering many aspects of the Review team and marketplaces, including a great deal of data analysis to be sure we’re making the best and most informed decisions possible. This project was fundamental for us to move forward with incrementally bigger steps and continue improving the marketplace review process.

A project of this size with a team the size of Review that covers our marketplaces is a big project and a substantial step forward. There has been substantial progress on GraphicRiver’s review queues that we will be updating the community on again soon and I am nearly at a point where I can post a thorough update on the Review team as a whole.

Thanks for understanding. :-)

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

I’ve approved the update and everything looks like it’s back to normal now. Thanks!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

We did, indeed, remove Nicereply integration from the review message emails. Although we ideally want to provide that ability to authors (giving us feedback on reviews), we couldn’t justify the admin overhead of its maintenance and getting maximum value out of it when there’s so much else we’re trying to focus on improving.

Having said that, if you guys have more thoughts on it or a similar system, please do let me know. Thanks!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says


@Robvenom Yay, Melbourne dweller! :) You can apply for the GraphicRiver team here. :)
Is their any positions for CodeCanyon Reviewers? or ThemeForrest.

If I answer that, it could take this thread off-topic, so if you could get in touch with me via my profile contact page I’d be happy to fill you in. :)

Thanks!

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says


So we are aware that some things slipped through, and we are re-reviewing the themes now.
isn’t the rule to soft reject/remove items from marketplace till they get pass the review process again?

This is actually incorrect. Disabling items is decided on a case by case basis depending on the seriousness of the issues and where/how the issues were identified (eg. via Review team or external source).


Saying you are aware that ’’some things slipped through’’ is really dodging the issue and sugar coating a rather serious slap in the face to all creators on TF. It is pretty obvious the themes were barely reviewed if at all. I have seen some great themes rejected for the tiniest detail yet it seems the themes in question were approved with extremely obvious flaws that would get anyone else instantly rejected. I think its great you guys are going to review the themes ‘again’ but is it so hard to just admit you put your faith in Woothemes and trusted their reputation and it backfired. It is really no big deal, mistakes happen.

We’re really not dodging or sugar coating the situation. The themes were to be reviewed against all our normal standards. This was what we (the Review team) had been directed to do, so Collis and the rest of the team really are telling it like it is.

To be more direct about it, I, as the Review Manager, have some explaining to do to the team as to why this happened and improve the system / process to prevent it from happening again. While we do try our best and mistakes do happen, this was unacceptable and my responsibility to own and correct.

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says



Btw, looks like the entire WooTheme’s portfolio (30 items) approved on 26th March but all of their items listed back from the first week of February, losing a lot of initial exposure? For me it looks like an unfair trick (from buyer point of view), although I am not a fan of 100% GPL. Technically how can an item approved today manages to stay behind the items that are approved a few months back? If this date based sorting is possible to hack, how can we assure if the ratings and relevance based sorting also not hacked already? :|
As @purethemes guessed, this was done by us to make things fair for existing authors, and not swamp the home page and date sorting with WooThemes’ 30 themes.

There is an obvious favouritism at play, and you may as well come out and say so without sugarcoating. Currently all you’re doing is leaving a sour taste in the authors mouth.

It’s unfair to have this WooThemes person glued to the most prominent position on the homepage. I’ve noticed at least six themes being skipped past the first position into second. They all deserve an equal chance at traction!

I assume all these themes being realeased today will be knocked off the radar within a day or two, all whilst this WooThemes occupies the first position on the recently released.

...hardly fair.

Hey everyone,

The “glued to the front page” bit was my fault and has been fixed. They are being shown no favoritism and have gone through the regular upload and review process. The only other thing we’ve done is spread their themes out through the listing pages so they don’t take up a full page, which we would look at doing for any author uploading this many themes.

Now how about that they’re 100% GPL?! :bigsmile:

2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hi everyone,

As I clearly stated in the original post, staying on topic is a requirement of posting in this thread. It’s here for us to provide updates regarding the delayed review queues, so off topic posts will be removed.

If you want to discuss your complaints, concerns, ideas or feedback, we can start another thread and you’re more than welcome to discuss it there, but this thread isn’t the place for it. Thanks for understanding everyone!

Thank you all for the kind words of gratitude and encouragement. We are, indeed, in a difficult and frustrating situation but we’re all very determined, working hard, and passionate about improving this area of the marketplaces so our awesome community of authors have a faster, smoother and less frustrating item submission and review experience. :-)

Thanks, everyone!

Now, to answer the relevant questions as best I can:

From: chrisatlemon

Q: Are there any thoughts on re-organising what has been referred to by so many the last few months? Seperate queues/market for vector and logos which are flooding this marketplace? Or is this completely off the table?

A: I’m not sure I understand what you’re asking in the first question but based on your second question I would say that we are actively putting a lot of thought into the review process and tools for both the short term and long term future of the team, the marketplaces and the community.

From: candeed

Q:
  1. How many new items submitted in a day (in average) ?
  2. How many people in reviewers team now ?
  3. Are they working full-time or part-time? How many hours each reviewer works in a day?


A: Unfortunately I can’t go into detail in some of these areas. What I can say is that the GraphicRiver Review team’s workload has grown over 40% from February of this year over our last peak workload month. This was a degree of growth we could not have predicted and added to the delay in getting the queues back to normal.

There are 12 reviewers on the GraphicRiver Review team as of this next week, many of which remain active in their industries of expertise in addition to reviewing. I’m not able to go into detail about the hours they work, sorry!

From: joiaco

Q: What are the thoughts at Envato about separating the vectors into their own ‘lagoon’? Even if it is not being considered, i would be interested to know the reasons why not.

A: Unfortunately, I can’t answer this one. There’s a separation between the review aspect of items and where items are listed for sale and the Review team just focuses on the first part of that. What I can say is that the people who are responsible for that side of things consider every option that’s raised.

As for an update on the delayed queues, I’ve asked Kate to post one early next week. Thanks!

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