Posts by justinfrench

536 posts
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justinfrench Envato team says

A lot of us cache API results for a while. A support expiry date would be nice to see (rather than just a yes/no valid support period flag). Cheers! :)

Yep that’s the plan — a date that gets update if/when support is extended.

536 posts
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justinfrench Envato team says

Just an idea, shouldn’t it be turned on by default?

I can’t be 100% certain what we did with existing users back when this was launched, but I’m pretty sure we defaulted everyone’s global preference to “on”.

I do know for sure that all new users have this global preference turned on by default. I’ve just verified this using a brand new account.

I believe the issue wasn’t the preference, but that we weren’t applying that preference to new purchases. As of yesterday, we are — the global preference is applied to each new purchase they make — checking or unchecking the box on the downloads page.

Going back and checking that downloads checkbox for every previous purchase is the last piece of the puzzle, but as stated when we originally launched this feature, we don’t believe this is the right thing to do.

536 posts
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justinfrench Envato team says

@dtbaker @simonswiss, a fix for this has gone live, with many thanks to Tao and Ronja :) For all new purchases from now onwards, if you have the global preference on, each individual item’s checkbox on the downloads page should be on too.

536 posts
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justinfrench Envato team says

Hi folks, beta badges have been added to everyone involved in the pre-launch beta testing phase. Many thanks once again :)

536 posts
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justinfrench Envato team says

Hello Justin, this is a great improvement. I noticed the message sent from the Support tab doesn’t contain a way to validate if the client is really a purchaser or if I received just a faked text message (with the name of the theme and the name of the client stating he purchased the theme). The email received from the profile’s contact form contains that verification link, so I’m wondering if the support form can’t have such validation also. I’d appreciate your thoughts on this matter, thank you.

I’ll look into it today and get it live or get it on a list if it’s not as easy as I’m hoping :)

536 posts
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justinfrench Envato team says

Bending the rules a little and entering on behalf of my 5 year old daughter, even if she can’t win :)

“This is my scary big baby vampire. He has 5 eyes, 4 teeth and a funny nose. He has big claws and teensy-weensy toes and a belly button on his giant tummy to look scarier.”

“This is my monster with a hundred eyes and lots of funny teeth. It has some green goop coming out of it’s mouth, hairy arms and a hundred claws and a things to help it fly. It has giant feet for kicking buildings down.”

536 posts
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justinfrench Envato team says

I like to define an email address when people contact me (via profile) because I can forward it directly to my support system which makes things a lot easier. Hope that makes sense!

Yep, that makes sense! So you can now do this for support tab contact forms, and I think it’s logical to use that same address for profile contact forms too, so we’re getting there :)

536 posts
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justinfrench Envato team says

Buyers are complaining their purchase codes are not working. We’ve tested them on our scripts that have been up and running for well over a year now, and they codes show up as invalid.

How directly related to these new features is this? Do you mean specifically the purchase codes shown on the support tab, or do you mean that in general, purchase code verification isn’t working like it used to with some author’s support systems?

That’ll help me direct this to the right people.

536 posts
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justinfrench Envato team says

Any chance you can add purchase information (dates, licenses, etc) to the regular contact form emails (on the profile page)? I have a separate support forum, but users often just use my contact form. It would be great to have that info right in the email so support staff could verify purchase!

We looked into this, but it can be a LOT of information when it’s not specific to one item, so we stuck with the existing link that takes you off to a page about that information.

536 posts
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justinfrench Envato team says

A separator/heading is needed between my support text and the “All messages are recorded…” because it looks like that’s part of my support text. See http://cl.ly/Y3vP

Agreed. On it.

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