ThemeForest

Posts by justinfrench

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

Just noticed the search results don’t show any half-stars. Is that coming soon?

Yep.

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

It would be nice to see a fair system that acknowledges we are fixing problems as they come up.

We’re trying to get there!

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

Why? Because many users buy they own themes from other accounts and give 5 stars to they own items. And also many users buy other (competitors themes) , and rate it with 1 star!

This is ridiculous! I guaranty hight quality support for my themes, every customer is satisfied with it, you can read it in the item comments.

But then I get one star, but there is no negative comment, just one star! For example before 2 weeks I released a new theme, in the first hours I got the first raiting and it was 1 star, just in few hours!!! Then next users gave me two times 5 stars, and my theme rating was 3,6.

It’s really ridiculous!! None of the themes wich are in themeforest can’t be rated with 1 star, because there is a lot of work done to get the theme in themeforest!

These are exactly the problems we’re trying to prove and solve, sit tight!


I suggest to remove the rating system, and just add a button “like”, just like it’s in facebook, if the buyer likes the theme, he can like it.

I suggested that too in another thread and was shot down in flames :)

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

Point being – maybe there could be a pull-down or pop-up module-form (with a close button) radio-selections on my downloads page.

This is probably where we’ll end up with a full implementation (again, this is small sampling of optional data we’re collecting as part of our research). Adding in a second page was the least intrusive way to do this for now — we’ll be turning off this feature again very soon.

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

But sorry for asking, will my item somehow pop up on the front page (manually or something)? This is really unfair.

We haven’t done that any of the others so far, so doing it in this case would also be unfair, in a bizarre twist of logic. When we uncover the underlying problem, I’ll see if it’s possible to identify and retrospectively feature all of them.

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

My new item didn’t show on the front page.

Yep, verified, thanks — we’ll use this one to help with another round of debugging on this issue. Thanks for your patience everyone!

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

“License Certificate & Purchase Code”

Great idea, will include this in the update.

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

A better marketplace will replace the dreamhost box with an essential thing like purchase code. But we are less than better. Poverty is so severe that we can’t live without dreamhost referral income.

I’m looking into this — I have no context, it was in-place long before I was here, so I’m finding out who does.

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

and I do provide support!). In my opinion Envato should email all authors when important changes like this happen.

That’s great feedback, thanks. We can definitely do better here.

273 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
justinfrench dev says

But I had only ONE item approved and it was NOT on the homepage!

When did you check the home page? Immediately after you got the review approval email? 5 minutes? 10 minutes? An hour?

by
by
by
by
by