Posts by justinfrench

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justinfrench Envato team says

… and we’ve added some extra metrics/tracking so that any future changes to this area can be armed with a bit more science to measure any changes in usage :)

509 posts
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justinfrench Envato team says

We’ve tossed around a few different designs with tabs, segmented controls, etc, but a huge challenge or constraint was the large number of categories on some sites, which wrap over two lines. So we’ve gone back to something super simple for now, much like it was.

There’s an open pull request on Github with the appropriate number of Emoji endorsements, but Ben is out sick today, so I’d say about a day away :)

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justinfrench Envato team says

I love my job but not enough to live it and breath it 24 / 7. Cut us some slack! We can’t all make enough on these prices to hire employees ya know….

That’s exactly the sort of situation we’d love to avoid for both buyers AND authors :)

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justinfrench Envato team says

We’ve got a nice big pile of authors, so I’ll disable the form for now. Thanks everyone for your interest, we’ll be in touch with some of you soon.

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justinfrench Envato team says

In fact I’m on vacation right now in Japan. I think I’m with a lot of the other authors on this one. No one needs to know this but me and the customers (whom I tell) who have questions I can’t answer because 1) I don’t have the right tools for question or 2) I have limited internet access etc etc.

I’ll make sure I discuss this perspective with the authors in the beta, and if you’re available, I’d love to have a quick chat on Skype with you. It sounds like you already have a process that works for you, but it’d be great to learn if/how we can help.


What are the limitations on vacation time?

We haven’t implemented any limitations. The focus is on providing tools to authors that help them proactively inform and set expectations with their buyers.

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justinfrench Envato team says

@justinfrench, you are saying as if this is optional but when the Support becomes mandatory for 6 months and 72 hours restriction put on response time, anyone going for vacation can’t avoid using this tool/info right?

The answer from the authors is that we don’t want the “72 hours” option to be forced upon us. Why do you want to test this vacation time? What is the point? Why going against the community?

We asked for this feature two years ago. You are now bundling it with something we DO NOT AGREE!.

Some aspects of the Item Support announcement are plans for December 1 and beyond, and many of them will go through a lot of refinement. The ‘72 hours’ in particular was a starting suggestion, and there’s clearly lots of feedback we need to take into consideration.

Other aspects of Item Support, like vacations, are related, but we’d like to see them launched much sooner, letting their usage, uptake and impact influence the rest of our decisions.

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justinfrench Envato team says

Hi friends, I was already apologized ; there was no need to do that ; we can handle our vacations ourselves, it’s not something vital and only a work of adding a simple notification to our items’ pages. Simple. But what I was mentioning was vital for us, for fellow authors, as you already know.

Please let us know about it.

Kind Regards,
Bedros

No problem, I think we’ll see those links back early next week, maybe sooner.

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justinfrench Envato team says

Do I get paid vacation? Why do I need to tell you this information?

You don’t need to tell us, but many authors want to communicate this information to their buyers near the comment form and other places where buyers look for support.

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justinfrench Envato team says

Thanks Justin! will sign up asap.. however:
This form can only be viewed by users in the owner’s organization.

Oh fail! I’ve fixed that now, thanks for letting me know :)

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justinfrench Envato team says

Hi folks!

As Collis recently mentioned

We’re also working on features for authors to let their buyers know when they’re away on leave or taking a vacation.

Yes indeed we are :) I’m looking for a handful of authors to help us test and refine this feature before we make it more widely available. We’re looking for a balance of authors from both CC and TF, with different sized teams, from solo authors all the way to bigger teams with many support staff.

If you’d like to be involved, please fill-in this Google form.

We’ve got more than enough authors for the beta for now, thanks everyone!

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