We rarely participate in these Themeforest threads, but we feel it appropriate to add our support on this matter. We only maintain one theme at Themeforest under Lin’s personal name (Striking MultiFlex), and this rating system, with the inability to reply or at least contact someone who provides a 1 or 2 star rating, is part of the reason.
Very recently, after going many months without a 1 or 2 star rating for the Striking theme, out of the blue a purchaser rates it 1 star and another 2 stars. We maintain our own support site, and our Support tab, and the Item Details clearly indicate that support is rendered at our site, not the comments tab of the theme. Neither user had ever registerd or posted at our forum, or even posted a comment in the theme comments tab indicating they were having an issue.
It is hard enough for a theme when it is 4 yrs old to maintain any visibility at Themeforest. Theme updates and quality coding count for nothing and support is a constant battle in order to not see the theme rating decline. The impact of 1 and 2 star ratings that cannot be challenged in any way is thus highly detrimental.
We provide support to other authors, and have seen them suffer from this, which is reflected in author comments in this thread.
In our opinion the current rating system is very author “unfriendly” given that this is supposed to be a marketplace for authors, and as Collis put it “low price themes with no support, targeting professionals”. Since it is supposed to be a marketplace of professionals targeting professionals, there should be no issues in peers contacting each other.
We believe the ratings system needs some rethink, and such rethink should be done in consultation with the marketplace authors.
We suggest that when purchaser provides a 1-3 star rating there should be some qualifiers the moment one of these star ratings is toggled, such as “did you contact the author?”, “How did you contact the author (ie forum, email, did they follow support methodology, and the email or forum name they used)”. “Did they respond”, “what theme and wp version are you using”, etc. The ratings form should have qualifiers/validation in the process so it can be determined how, when and under what name they did such. This way, it can be determined if it ratings spam, or other maliscious intent.
Alternatively, leave the rating private, but provide a way for the author to respond in the private comments, like can be done in the public comments. The purchaser would see the response (there should be an automatic email triggered when the author responds) and a dialog can commence. The rating would be “suspended” from true implementation until either a period of time (say 7 days) and after that period of time if the purchaser does not respond, or the responses are intractable/unreasonable, then the author can request removal.
You see where I am going with this…. Such qualifiers will allow for true determination if the rating is “earned”, and provide an opportunity to either address, remove if unearned, or when appropriate, take our lumps.
We think this matter can be easily resolved with just a bit of effort from Themeforest. The 2nd suggestion above should be very quick to implement, and would at least provide a stop gap pending a more complete methodology.
The ideas above from other authors about an agreement to refund, and several others are all fine ideas
Anyways some quick thoughts from our group.
Do not lock this thread. We have some input we wish to provide once we finish the work we are doing on a project. Its about time a major theme author provided some feedback on this matter, and we will do such soon.
I just changed from Striking Theme – which had wonderful results in google to Innovado Theme, which has ruined my search results and google previews completely. It might be a problem with the revolution slider, but the result that now image file names show up in Google preview. I even use All in One Seo plugin, but the change from one theme to another did this. Next time I will be careful with a theme and try the seo out before I make the change…
This is James from the Striking Team. Whatever possessed you to do that! As you discovered, Striking is one of the best coded themes around from an SEO perspective. And if you needed responsive, you should have jumped to the responsive beta, free for all the Striking owners pending the next official update of Striking (the update to responsive is a theme update, so no charge for existing owners!! You can obtain the responsive beta via the Striking support forum).
And although the theme you jumped to what appears to be a very reasonable entry level premium theme, its not in the same league in as Striking (and even less so Striking Responsive). Buyers need to review themeforest’s own guidelines for themes. There is a very significant degree of difference between a $40, $45, $50… etc theme. And Striking Responsive will most likely be priced at either $60 or $65 when it takes the place formally of original Striking. Its like comparing a budget car to a luxury car. That is the difference. You went from the luxury car to the budget car. Both are good cars in their own right, but they are not really comparable in respect of coding, features, complexity, ability, etc. You traded down on almost every option conceivable when you made the switch. Again, please note I am not knocking the Inovado theme, it appears to be a good $45 theme offering the appropriate features for its price point.
I recommend you jump to Striking Responsive, although you may already have toasted yourself. If you have any questions, please post at the Striking support forum.
Striking Responsive has some built in features for WP SEO (it automatically supports Yoast Titles and Breadcrumbs), however, we equally recommend All in One which is also an excellent SEO Plugin.
I won’t get into the meat of an SEO discussion here. A theme has a role to play in SEO, in WP an SEO plugin has a role to play, content has a role to play, and depending on the search engine, quality inbound links have a role to play. And that is just the start of matters.
It would be nice if it was in Canada as many of us Canadians no longer will cross the border into the USA. There have been many horror stories recently for Canucks crossing the border, and its so bad that even American who come up here for various reasons dread crossing back into their own country.
Toronto is the 4th largest CMA in Canada/USA so is it not about time something occurs here?
I no see badge. But some slider scripts in current striking cannot be converted to responsive.
In any case, we releasing shortly a new version of Striking in responsive form.
Please contact me and advise why you working with Striking without a license. I need explanation or report to TF. If working on customer site, fine, but advice so.
We think you not need to buy theme again, but you ask Themeforest for confirmation as they control license, not us.
You get cheatin error as you have older version of Striking but newer version of WP. WP core change, and so you have to update Striking – which was updated to match WP core changes, and then error no more. File paths change for reasons by WP, and you trying to use old method of file load in old Striking, which not work with new method in newer WP.
So simple solution is to update theme.
Think seller of site should have given you access to TF. Depend on Striking version, series 5.1 all have internal update function, so you must have older version, from 2011 or earlier, if not seeing update notice in WP dashboard.
Firefox 17 have problems with graphics hardware of certain computers. Problem documented at Mozilla, and is noted is breaking themes. FF have to fix, appear also they have CSS interpretor problem. We follow, but not in our control.
One thing you can do is turn off hardware acceleration, it solve most problems with FF, but some FF extensions, although work with FF17, also cause problems as well – again in mozilla forums.
As you purchaser please go to Striking support forum at:http://kaptinlin.com/support/discussions
register (which take 30 seconds) and we help you. You get free support when purchase theme. Link to forum on Striking homepage and it tell you right there to register at forum for help.
Most common mistakes:
- user forget to give slider post a post title
- user forget to give slider post a featured image
- user forget to set number of slides for slideshow (yes, true, they leave at zero and expect slides to show up)
- user assign wrong slider category to slidershow (yes, again true, many time, groan!)
We very happy to help. So please go to forum.
Striking user can update. Striking work with WP 3.5 and user told to update yesterday.
I’m sorry about your frustration.
I have replyed you on the email.
First of all, thank you for your awesome work. I love you desgin very much!! When i design striking, i have learn from my favourite portfolios like awake, showtime, Avisio also your Traject. Thank you for the birlliant desgin. The feeling of striking i want is clean and delicacy, so it have similar with yours. But all the psd i was made is by my own. You can check them in detail. I have send you the psd files. Also the codes. For the font. I use segan in my demo site not the same with your vegur.
For the text “Blog – News, business and more…”, “FAQ’s – Find the answer to commonly asked questions”, I do have use yours for that i’m not good at english as you can see. If you are unhappy with it. I have remove them from my demo site.
Thank you again for you brilliant work also the authors in themeforest that made nice theme.
I’m sorry for this subject, I know is not allowed on the forums, but i have to reply to parrellulus.