Posts by kdubdent

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

Thanks all!

Just locking this thread with a general re direct to this one :)

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

I love my dog Rango  photo cb63985d-038a-4e73-aff6-8569e7a64097_zps1de515f5.jpg

and Rango, he loooooves beach time + tennis balls :)  photo d6f2421b-26ad-4cdf-8c4b-0a20d8a3a3c6_zpsfba7bdc7.jpg

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

ok, here’s my Mo growing efforts, as you can see it was a rapid change from no Mo to full Mo…

20131129_150414 20131129_150734 20131129_150531

I have to say, I don’t know how people have Mo’s full time, they can be quite itchy and they need so much combing!

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

Amazing work Ranfirefly, congratulations :) I’m another true Vegemite lover from childhood. Nothing better than a fresh piece of toast with melting butter and a light covering of Vegemite! And don’t get me started on the TimTams!

enjoy the pack and thanks so much for all your hard work and support! :)

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

Hi everyone,

We’ve added two articles to the Knowledgebase that we’d like you to all have a read through:

1. What are sales reversals? (Much of what’s in this article has been covered here in the forums already, but in a consolidated format.)

2. What information is shown on your author statement?

In addition to this, I’d like to clear up a few of the points that have been raised recently.


what about telling us also what “other adjustment earnings” means so next time it happens will know and we will not create threads/post on forum/lose days with support.

An “other adjustment earning” will only appear on your statement in conjunction with contact from the support team. It means that staff have made a manual sale reversal or change to your statement. I know this is not a specific answer, but that’s because there are several different situations that could result in this. Whatever the situation, you will be contacted by a member of the support team should this occur on your statement.


They said they are giving “EXTRA” money back for every sale reversal? But why they are still doing this? Is there no solution?

When a sale reversal occurs, sometimes we are charged an additional fee by the payment provider. We pay that fee, which goes to the payment provider, not to anyone who conducts unauthorised transactions on our Marketplaces. We have staff who are dedicated to continually improving our security practices and ensure that we’re working with PayPal and our other payment providers to minimise the impacts on Marketplace authors and buyers. Unfortunately there is no easy solution to this situation, but there is definitely more we can do to help authors out. Here’s what we’re working on:

  • Looking into if, and how we can provide the license codes more readily. We’ll let you know more once we’ve scoped out this issue further.
  • Updating the tooltip and description that appears on your statements to contain more information for authors and minimise confusion.
  • We will continue to contact authors directly if something unusual occurs that is outside of the sale reversal process. If you see something on your statement that is unclear and you haven’t been contacted by Support, please open a ticket.
45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

Hi all,

A few things…

We will have something on the knowledgebase very soon that explains sales reversals (basically the information I’ve provided in this thread). We will try to include some information that covers some of the additional questions raised since I posted the thread.

I’m also looking into if, and how we can provide the license codes more readily. If you have concerns about a sales reversal in the meantime, please do contact support and we will work with you as best as we can.

There have been several questions about how the reversals are or are not being updated in other ‘sales related calculations’ on the author and item pages. I’m looking into this also and will update when I can give you more information. It’s important to know that a sales reversal can happen days, weeks, even months after the original purchase was made so this may have something do to with the checks and balances not looking quite right when looking at your statement. As I said, I’m looking at what we can do here.

Thanks again :)

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

Hi there,

These sales reversals are not as a result of a complaint about your item, they have been identified as unauthorised transactions.

Hopefully this post helps to explain more :)

Let me know if not!

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says


Hi everyone, I’ve been reading through this thread and it seems there are a few different issues being raised. Although our licenses have been put in place to protect authors and buyers, we also understand that some cases can be extremely confusing for both parties. I’ve forwarded this issue through to management to get a response from one of our license specialists. Unfortunately it is the weekend in Australia, so they may take some time to respond. In the meantime, please feel free to include any other related queries you would like answered.

Thanks Carmen, it’s the weekend here too so there’s no rush :)

For me I’d just like to know whether an advertising/subscription/booking/service type website – such as a dating, estate agency or hotel theme with a built-in payment option, requires a Standard, or an Extended License. And whether would this depend on whether the customer charges members to use it’s service.

If this is the case then the extra cost (50x more) seems to be out of proportion with what standard promotional and shopping cart themes are priced at.

Thanks.

Hi familychoice,

If the site offers paid products or services (one time or subscription based) but access to the site itself if free then a Regular License is appropriate. The examples you’ve given would fall into this.

Hope that helps! Let me know if not :)

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

Hi all,

@doru, we do talk about the potential of these types events in our terms so we haven’t added anything new as far as our agreement with our members. As I have mentioned previously, Envato had been covering the cost of the majority of these reversals. The exception being reversals of larger amounts that were passed to authors via a manual process.

@nCrafts, @codenegar & @TovioMedia, thanks for the pick up. I’ll have a look into it and will update on what’s happening here as soon as I can!

As always, thanks for your contributions :)

45 posts Customer Experience Manager
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
kdubdent Envato team says

I’m closing this thread as I’ve posted a response here. Hopefully this will assist! :)

by
by
by
by
by
by