Posts by kops

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

Really? What made you not think so?

The same demo photos? The same colour scheme? The same gold calligraphy Headers? The same transparent header with caps sans serif white text? The same footer colour scheme?

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

We can’t mention theme names can we? The theme on the front page that sounds like the country ‘Hungary’ is a blatently-tweaked copy (certainly visually) of the Rosa theme from PixelGrade.

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

Mods are you kidding me? I flag a few of the spammy comments to see what you do and you reinstate them all.

You’d rather have item comments sections full of fake good wishes because it looks better to potential buyers who don’t know any different?

Great strategy, really.

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

Hi Envato – It really would be great to hit the comments tab on an item and see some genuine feedback / experiences / see how the author is handing support. What we get is the same 10 or so authors copy/pasting ‘Looks Great GLWS’ on every single item to boost their own profile.

Love you lots but it’s just spam and noise getting in the way of important content.and you were going to clear this up ages ago.

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

Great idea but isn’t this going to encourage the minority of unscrupulous authors who pad their new item with fake sales? You know the ones – up for 1 hour with 8 purchases and 5×5* ratings.

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

How many times have you advised a client not to have auto-playing sound on their website? Yet here it is on the marketplaces. Had the speakers turned up and just crapped myself!

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says


What a palaver. Am I going to have to jump through multiple clicks every time I want to buy something with credit? Just had to change gear down from 5th to 1st to fill out that stuff :/
hi kops, once you’ve saved your billing information we skip you straight to the payment method step. We’re adding logic to automatically select credit if you have enough for your purchase so it will be one click as it previously was :)

Hey Luke – nice one – just made another purchase and although it’s not the quick 2 click it was before, it’s nice and easy :)

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

What a palaver. Am I going to have to jump through multiple clicks every time I want to buy something with credit? Just had to change gear down from 5th to 1st to fill out that stuff :/

376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says
376 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 500+ items on Envato Market
  • Located in United Kingdom
kops
says

Hi Jon,

Have you had the chance to look at these too: http://codecanyon.net/search?utf8=%E2%9C%93&term=support . There are some well-done items in there.

What features are important for you when you look for a support ticket system?

Thanks all for your replies.

What I’m looking for:

Front End:

No unqualified support requests – client will be assigned an account user/pass and have to log in to make a request

Categorization of request i.e. page changes / content additions / Site slowdown / additional functionality

Ability to attach screenshots / images

Back end:

Ability to drag and drop tickets into perceived order of importance.

Ability to close and archive tickets

Ability to view past tickets from each client

Ability to add ‘time taken to fix’ to closed tickets so we can see how much work has been done for Client X over a fixed period.

That’s it really – nothing majorly complex – No need for knowledge base / publicly viewable tickets / twitter streams – none of that extra functionality. Most of the systems I’ve seen are either complicated systems for large support desks or alternatively just a feedback form -> email. We’re a small 2 man company looking for a better way to organise the 40 or so support contracts we’re running for our sites. At the moment it’s damn chaos with requests coming through on phone/email and being written on the back of whatever piece of notepaper is in front of the keyboard at the time.

Time to get shit organised.

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