THe problem with this is the majority of businesses in the EU are not vat registered (I am not) as it’s a lot of hassle,and in the UK authors don’t have to be registered till we sell £70k / $140k per annum, basically this is just a (upto) 20% increase in fees, also authors then need to calculate and pay our vat bill per month, but as FinalDestiny said, we don’t actually sell anything so this will get complicated.
If the author is the seller then we need to know the following for every sale:
- buyer name - buyer address - buyer vat number (if applicable)
An author will then have to record every sale they make and mark it as vat applicable or not, for someone like themepunch selling thousands per month then it’s going to add a lot of time to their day to do all this.
If the author isn’t VAT registered then they can’t charge it (in the UK), so if I was to want to sell items on here I would have to become VAT registered which then means I would need to do it in my freelance business, which then adds another 20% to my customers. Will there be a system in place to manage this? If there isn’t then the author and you (envato) could be breaking the law in multiple countries).Collis you’re trying to position envato as a mediator in a sale but it’s rubbish, the authors receive a commission for any sales, so you are the ones who need to pay the VAT and also sort the accounting issues out, don’t try and palm it on authors who mostly are single authors with limited income.You’re going down a very slippy slope as this will have massive repurcusions for the small part time authors.
ThemeFusion saidI’ve opened a thread regarding that more than year ago, but nobody from Envato stuff ever joined our discussion. I completely agree with the above. The current system basically forces us to push new themes in order to make money.
GravityDept saidCan we get a response on this from staff? I know they’re very reluctant but one year of update and support for $58 is enough of a value?
UBLThemes saidI’m just wondering why would you want to opt out from this if you can get extra income through support? I mean, you are still providing support anyway, indefinitely but free of charge.
What happens if we opt out of this, but still support on our sites, legally you can not stop us from doing this, so our question is how can you stop this from happening?
I don’t want to charge for support. Support should be free. The limits need definition.
I do charge for customizations. I think authors/buyers have little to no issues with this.
I want to charge for updates. Paid updates scale as a service because they’re don’t restrict my time.Updates are much more valuable than support a year after purchase. If I’m going to charge customers beyond the initial purchase, I want to charge for what provides the most value to them and me.
Please clarify, what does “Entrances” column show?
And as expected, although asked not to lock it, the topic announcing our open letter to Envato, has been locked and dismissed in the name of keeping things “centralized”. Very bad practice! It was the reason I chose to publish on Medium as forum topics get locked and buried while comments get lost in so many pages on hot and important topics like this one. So, fellow authors, please forgive me if I repost this link so that maybe enough people read and share (the link and their own views), enough to maybe actually make Envato finally give up listening and start a meaningful dialogue!
Thank you everyone!Alex
DanThemes saidHi there…as part of making support expectations far clearer to buyers on Themeforest and Codecanyon, we don’t think its a good idea to allow opting out.
Enabled saidAny response to this one?
@collis, what about an opt-out button? A lot of authors have asked about this! Can we have an official response to this, please?
You don’t think, but we do, we have 70%, you have 30%. You want business, do business, don’t play this stupid game. And I don’t give a damn about the support expectations you might think fit, it’s not your items, it’s not your support, expectations are set BY ME and not BY YOU.
I’m wondering if the guys at Envato are trying from all their power to ruin this marketplace. They’re doing a great job so far.I don’t care what Envato will say, I will still do support on my OWN TERMS. They can soft-reject and remove my items so I can search something else, along with tens of other elite authors. If that’s what they want.
I won’t be removing your post, although I will be removing a couple of words as they go against our community guidelines. Please keep these in mind going forward.
Good to know censorship is not that hard. Thanks!
I would refrain from using the B-word (you missed one instance of it btw.), but that’s not the point.
The reason for moving the feedback into another direction (and you must admit I am not the only one to express their concerns about turning this place into something totally different than what we joined for – I am just one of small (yet) group that have the [self censored another b*-word] to tell the truth) is the way you answer questions selectively.
Actually I didn’t said anything different than Collis – just rephrased so more people would understand what’s REALLY behind his words, right.
And please, if you want to keep the good tone and conversation direction, don’t treat us like low educated, not very intelligent youngsters.
Most of us have a pretty solid background and the fact we are in this industry means something about our intellectual capacity.Respect must be two-directional.
We had 1 customer (now banned) who submitted over 80 tickets with numerous different questions in couple of month. And after being banned for severe support abuse was impudent enough to request a refund.
Now my question is how do we, authors, supposed to handle such cases. You do realize that the same day support will be mandatory, people will start to abuse it? Especially considering the fact that Envato have no resources to examine all possible disputes (because there are to many items on ThemeForest).
How Envato can make a support mandatory for authors when at the same time it takes weeks for Envato Support team to answer?
Mixed feelings about this one.
It sounds good that something is going to happen to address the unlimited free support we authors provide, but I think it is a poorly implemented solution. Some notes:
Authors are bound to the support pricing that Envato will decideAs an author, I need to have the freedom to set the pricing rules for the support I am offering. I already sell at extremely low prices, now having to adapt to a support pricing model sounds a bit too much.
Having to answer within 72 hours sounds like I am an Envato EmployeeClearly this is not (or it should not be) the case. I am running a business and the terms of the provided services should be decided by me. Do I want to go for vacation for 3 weeks? Do I wish to update my infrastructure and decide that I will postpone Support for 1 week? It should be my right to choose the terms of my supported Services. Support is a service, not a product. The game rules are changing. What if an author is not a team but a sole person? What if he needs to get hospitalized for 1 week? What if he has a family issue and he has no partner to handle support?
30% for what exactly?So, we are paying for our own support platform, and we are paying for support staff. For what exactly should we pay Envato 30%. Unless you provide an integrated support solution, this demand is irrelevant. What if as an author I already provide free support for 6 months and then I already bill my customers for extented support? Then I will need to adjust the pricing, and continue to do what I already do, but this time giving Envato 30%
How are authors protected?We all know the following scenario is going to happen, sooner or later:
- Buyer purchases “premium support”
- Posts at the support desk demanding a customization
- You kindly refuse
- Buyer goes mad cause he already has purchased “premium support”. Threatens for 1 star rating.
- You still refuse
- Buyer becomes angry, rude, and rates 1 star.
In this case, how exactly is the author protected?
- There should be an option to report a Buyer (of course this will will not happen)
- There should be an option to ban the buyer from the support (of course this will not happen without refunding)
- There should be an option to report a rating.
Honestly, I believe that the 30% that Envato will take, will go straight to paying extra staff to handle all the confusion and problems that will arise.I do not think this is the way to go, really. Eventually all the descent authors who respect their work and time will leave ThemeForest one by one. And the marketplace will be left only with authors that would do anything to satisfy the buyer, even if this means going against their business values. Sorry, no.