How is making it public not helpful for anyone?! You can’t tell me when you see a rating on an item you want to purchase, you have never read through the comments to figure out why someone rated it so. There is no point to a rating system if all it is numbers. If I wanted to, I could leave a 1 star rating for every item in my downloads page and enter a ridiculous statement into the “required” comments section like “12345” and there is nothing that author could do. How is that fair to anyone, the author or potential buyers?!
Quite frankly, this is such a ridiculous debate they should just be removed altogether. I will never understand why authors and buyers alike are so afraid of the rating system being more fair. It works everywhere else doesn’t it or do you complain to other online stores too?As an author I want more freedom. Just because YOU might rate fairly, doesn’t mean everyone does. As a buyer, if someone wants to counter my rating, let them! I will either stand strong by my opinion or admit I am wrong. There is nothing wrong with that.
+1. Yes, I agree with you.
Public ratings are a bad idea, but giving authors the ability to communicate with the person who left the rating ( reply to it and get an aswer back in order to improve ) is something really really really needed!
Why do you think is a bad idea? I’m just curious, because I can’t see anything bad in a public review (like Amazon, etc).
This has been discussed so many times:
The buyer pays for your item. He can rate the item whatever he wants. He “bought” that right. Period.Now, trying to change the buyer’s rating is another problem.
The buyer doesn’t “buy” that right. The buyer pays for one license. Period.
It can rate an item because now the Envato site has this feature. But if in the future Envato decides to remove this feature it doesn’t have this “right” anymore.
Anyway, that’s not the question. Pixedelic is asking for a public review and for the possibility for the author to respond. A buyer can rate the item whatever he wants, that’s not the point.
I totally agree. Public reviews and the possibility for the author to respond publicly. Maybe just with a comment.
I just completed the survey. But really, I can’t understand the sense… Not a mention about our thoughts.
I completed the survey honestly, but if I provide support in 10/15h doesn’t mean that I’m ok for the “mandatory” support. The support for me is a “value”. And I’m a freelance, not an Envato employee.
And in “What proportion of the buyers who raise support queries would you say overuse/abuse their support entitlement?” we only have “more than 10%”? That’s a shame! The real number is 80%!
What about this point?
- Responding to questions or problems regarding the item and its features
“Responding to questions”. OK but… Why I need to respond (for example) to a question in 72h that it’s written inside the theme documentation?
Git + Bitbucket + HHD (Time machine)