Posts by loungekat

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Please do not contact the reviewers directly, the review team will not provide review information via email. The best way to contact review is to create a support ticket and it will be assigned to the appropriate member of the team.

Using the support system means that there’s a record of your feedback and we can reply in an organised and timely manner. If you’re unsure of an item and would like some feedback from the GraphicRiver community, we also have the Item Discussion forum.

Thank-you for your understanding.

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Hi @BloganKids

I took a look at your preview image source files and they are indeed 590px wide. Can you tell me if you’re saving the items to have a .jpg extension? I can’t think of a reason why they won’t work, but I’ve noticed a few that aren’t showing up properly.

I’m going to contact one of our developers to find out whats going on. I’ll contact you via support if we can pinpoint the problem. :)

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says


Another good tip for logo design is to keep the image simple and the concept strong. A good logo looks great at a tiny size and the size of a building, lots of competing elements in the illustration can make the design confusing and blurry when it’s small and overwhelming when it’s large. Hope this helps :)
very good summary, i with i could have explained like this lol however some very elaborated logos can be extremely good logos all the same in my view, i tend to believe that a lot of american franchises are proving it by the way , as they have very impressive and worked out creations

Agreed, there’s some good logos out there that have more complexity. Often these are bespoke designs made with the business name and needs in mind. With stock logos, the design process is a little bit different, the symbol needs to work with long and short names, it needs to be designed for lots of different uses and it can’t be too specific (like a logo designed to work with a really specific business name in mind) :)

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says
110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Also, if there’s specific information you would like about technical requirements and we don’t have them in the Author Handbook – I’ll be happy to get the information for you. :D

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Hi everyone, Believe it or not, before I worked for Envato, I uploaded a file and it was rejected for sale on GraphicRiver and I was really mad when I got the Hard Rejection email. A year later I was working for Tuts, then a year after that I was a reviewer. Since then I’ve seen hundreds of thousands of files and understand why my item was rejected all those years ago. The problem I had was, it wasn’t “stock”.

What I learnt was that the file I uploaded, while it was technically a good design, it was too specific. While people liked looking at my picture, they didn’t have a reason to buy it.

Please don’t be discouraged if you get a hard rejection, it may just mean that the item isn’t stock ready. Think of the ways you can add value for the buyer with your file. What would they use the item for, is it simple to customise, is it offering something useful and unique? Then look at the technical requirements. Is the file going to save the buyer time by being ready for print? Does it comply with industry standards?

I hope this helps and good luck :D

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Another good tip for logo design is to keep the image simple and the concept strong. A good logo looks great at a tiny size and the size of a building, lots of competing elements in the illustration can make the design confusing and blurry when it’s small and overwhelming when it’s large.

Hope this helps :)

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

.

A quick reminder that it’s against the terms of GR to do this :sunglasses2:

The picture is cute tho ;)

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Hi Everyone, During peak upload times the team is assigned to the files a bit differently than usual.

Authors with a large volume of items are moved into a special queue to make way for the authors with a very small number of items pending a review. The team is split across these two queues so the low volume authors are given the same queue time as the higher volume authors.

While the high volume authors may feel that their wait time is increased, they will have multiple items reviewed during the same review session and will progress though the queue as normal. This system allows all GraphicRiver authors to see some review time during this busy period of the year.

Thank-you for your understanding, and happy holidays.

110 posts Review Manager
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Located in Australia
  • Has sold $100+ on Envato Market
+12 more
loungekat Envato team says

Hi Everyone, The matter is currently being replied to via our support system. If you want further information on upload variations, you can read about it on the Envato Market Help page – https://help.market.envato.com/hc/en-us/articles/202821580-File-Packs-GraphicRiver

With bulk reviews. From time to time we will review multiple uploads in batches to keep the queues moving smoothly during the busy times of the year. As we’re coming into a time that’s traditionally a very busy season for GraphicRiver, you may notice this happening a bit more often.

Copyright If you want to learn more about copyright and IP, you can visit the following link – https://help.market.envato.com/hc/en-us/categories/200211980-Copyright-and-Trademarks

If you believe that an item you have come across on the Marketplaces infringes on any form of copyright, please let Support know immediately. Please provide a thorough explanation of your suspicions and any supporting evidence. The item will then be reviewed, and if warranted appropriate action will be taken.

Thank-you for your understanding :)

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