I voice my discontent when my files are delayed or when my support tickets are delayed. So I would like to voice my opinion when something good has happened as well. My latest file got reviewed in less than a day. YES, you read correct . So many thanks to the Review Team for their quick work!
That’s great news! We’re seeing some fantastic progress with the queues and I’m glad to see your file had such a quick review time
Nothing is deleted, if you re-open the ticket with support and add some more information about the item they can help you further
We’re currently working to add more documentation to the Knowledgebase and I thank you all for your patience at this time. I’ll make sure you all know when it’s added
Hey loungecat, Thanks for the update can you send the link for the new standarized submition requirements.
At the moment we’re working on some clear and easy to follow guides for the current submission requirements, this will help authors to easily find all the information they need to prepare their files for GraphicRiver. Once this is complete, we will share it with the community
Hi everyone, I have an update on the state of GraphicRiver.
Since the last update we’ve hired two new reviewers and created a new Senior Reviewer position, which brings us to a total of 12 reviewers, 3 of which are Senior.
In addition to this, we’ve just recently completed a 7 week project covering many aspects of the Review team and marketplaces, including a great deal of data analysis to be sure we’re making the best and most informed decisions possible. This project was fundamental for us to move forward with incrementally bigger steps and continue improving the marketplace review process.
In addition to adding more resources (new review staff), we are also focused on the areas we have all known to be greatly lacking, yet extremely beneficial for everyone. A few of these areas include updating and standardizing our submission requirements, publishing those submission requirements to our Knowledgebase (as it’s critical that authors be aware of and understand the requirements for submitting content), and improved “intelligent” review queue prioritization (ie. making the system smart enough to better identify the best way to prioritize submissions so it’s fair for everyone and reviewing flows more effectively and efficiently).
Although not all queue turnaround times have been improved to our target levels yet, we are making steady progress in the key areas important to the Review team’s objectives as beneficial to the community and marketplaces. We are closely monitoring the data around these aspects and working to better position ourselves to be able to respond rapidly to fluctuations in submissions which will further reduce the effects of these events on our community of authors.
Hi loungekat, My logos are held for more than a month by the review team (i think in fact its 36 days)... They are supposed to have been bulk reviewed…but nothing happened… Can you help me with that please ? Maybe i was forgotten ? Thank you very much
I haven’t forgotten about your files, don’t worry You can contact me via support for more information.
One thing i don’t understand in all this: I have a Flyer in queue for 11 days now – so how did the reviewer cleared the queue???? Maybe it decided to start form the end for a change!
If the file was approved in 16 hours and was in the print templates queue, I would say that it was an update to a soft rejection, not a new file submission.
I’m happy it’s all sorted out now. Again, sorry for the inconvenience
Wait 2 weeks for two words…
I’m pretty sure it’s a mistake. I’ll get one of the reviewers to take a look at the file for you