This is a serious issue. Envato never pays any attention towards serious issues raised by authors but a single complaint by a buyer can make an item soft disabled.
These kind of little issues can resolve in few mins and a soft disabling the item doesn’t make any sense.
Marked this for staff reply and i am 10000000000000000000% sure we will never get any satisfying answer from the staff.
There is a last minute sale for Graphic river items. I guess there should be a similar sale for themeforest items as well.
This is yet another thread about the rating system. Customers are ruining the ratings of items intentionally. Today got one star on one of my item and this is the reason I got from customer with the ratings.
“Problem in making changes and animation are not coming after changes.”
Customer never ask for the support so it is a clear case of destroying the image of an item.
When will Envato take action against these kind of ratings.
New Earnings Page doesn’t have the information of current author rate?
It was clearly a mistake, did you contacted Support? Feel free to do it before posting in the forums to speed up the process
Anyways, I’ve changed the status of your template to soft-rejected, please update the docs and submit again.Sorry for any inconvenience.
By the way, you will always have this option to cancel your submission and resubmit it once your changed it.
But you’d loose the time you wait up to that cancellation, since you go to the end of the queue.I still see this waiting time as a great problem to be solved.
Envato can’t do anything about it. Several threads opened and get closed but Envato never came up with any solution. May be they don’t care about Author’s time.
The reason for late review process is that there are least number of items waiting for the review.
In the past we used to have 30 approved items everyday. But now the submissions are very low so we see only 10 items per day. So when we have few items in the queue review process delays. So that they can release at least some new items everyday.
The question is not only about my one rejection. It is about the complete review process. Currently the review process of Envato is like a dictatorship or we can say that it depends on the choice of one person. There are no guidelines for the features they need for the certain category.
This is the reason we see one item with same features and design accepted and the other got rejected.
Review process should have the consistency and Envato should do something to end this dictatorship of revieweres
i believe that the soft rejection was because the reviewer initially checked if you had submitted all the required files. And at the second time the reviewer checked the design and didnt feel like it is ready and hard rejected. you cant blame the reviewer. googluck with your future submission.
No Bro, This is not the way of reviewing. The reviewer himself told in the community forum that he first check the demo. If he feels the design is perfect only then he check other things
You can contact support using this formhttps://help.market.envato.com/hc/en-us/requests/new