Hey guys. I’ll be completely upfront with you, no one likes it when we have to soft disable a file. It certainly doesn’t benefit you, the buyer, or even us. And we’re very aware of the impact it has when an item needs to be taken down for repairs. The Review Team will always approach each occasion with common sense to that we can avoid or minimize the pain as much as we can.
It simply not true. Maybe YOU act like this when you do soft-disables, but for us it’s clear that a person who disabled our theme twice didn’t think that the item is in the top list for this week and the problem is ridiculously minor to “punish” my team like that. We developed the theme for 8 months and can loose all the traction in a week because of it. As a person who pay salaries to my support team and developer, I can’t rely on “common sense” here because it tell me to find a better place to sell my product.
What many authors in this thread wants is not to rely on the reviewer’s “personal sense” or their judgement, but have a common rule like: If the issues with the item isn’t a security problem then you obliged to send author a notice to fix it in 72 hours and only then disable the theme.
We had 2 soft-disables recently too for the same reason as you described, some of the pages wasn’t looking good on mobile. I can see that the same guy from the review team disabled our theme, the same guy who didn’t want to approve our theme initially. We lost minimum $1500 due to these disables but it’s more about confidence. When you have a team and need to pay them a salary, you can’t tolerate attitude like this from a one person in the review team. Now we reached an Elite status just in three months, but we are thinking not about new theme release, but on how to get out of here (TF) asap. We do not want to build a long lasting partnership with a company who allow that.
I have one minor request: can you please add an anchor like <a name=”faq”> </a> before the Frequently Asked Questions heading?
We do use FAQ section a lot and now the contact form takes all the screen height, so it will be hard to explain to the buyers how to find FAQ section: Go to our support tab and scroll down until you see FAQ section. If you add the FAQ anchor we will be able to provide a direct link to the FAQ section.
It’s one of the best updates you did! THANK YOU!
We use the desk.com for the client support. The new contact form on the support tab will make it much easier for our buyers to find were they can ask a complex/private question instead of using the public comments.
Just found that contact form on support tab will not activate until you specify Email address in Settings > Item Support Settings.
Publish it as light version on wordpress org, add more features to create a pro version to sell on your own website. Be free and independent from reviewers design preferences.
Any chance to have a red vertical line for each Sunday in a day overview page?
As theme authors we live from week to week, comparing weeks to each other more than months. This minor visual adjustment will help us a lot.
Thanks for your great work!
@revaxarts suggestion will ease our support team process dramatically!
With LiveComposer you hover the element and click on it to change its properties. Maybe checkout their interactive demo: http://livecomposerplugin.com/sandbox/tutorial-chapter-one/?dslc=active&ref=1
There is also Visual Composer, but it’s even far from what you are looking for. No other plugins/themes came to my mind. Probably other members can advice you.