I have couple questions:
1. If I opt-out of support for one of my items can I state in this item description information e.g. “All support related question still will be answered via support forum…” or something similar?
2. I provide support via email (currently). If some users won’t buy support pack after 6 months will they still be able to ask me questions via contact form on my profile page?
3. How I’ll be able to see when users support pack expires? Will it be visible similarly to the purchase date like it is now (via link)?
4. If buyer won’t buy support pack will he be able to see all info from “support” tab or some info will be hidden for him? For example I set external support forum link, will it be visible for everyone or only for those that bought support pack?
What ThemeBeans said. External support would be the best option to authors that don’t want opt-in to paid support and still want to support their products, but notice won’t happen because Envato wants that additional 30% from us for nothing. And if you won’t opt-in you’ll be basically erased from search. That way they will force us to use it.
And still no one answered my questions here. I guess long weekend in Melbourne
I have a couple questions:
1. Am I able to opt-out and keep things as I have them now from the start? For example: short information in the item description that says that basic support is provided or link to external support forum/system. Or this kind of information will be prohibited on item description?
2. Can I opt-in or opt-out in any time I want? For example: I uploaded a theme, but chose not to use paid support for it. After a year I would like to use paid support feature. Am I able to opt-in then? Same thing goes for opt-out. Am I able to opt-out anytime I want (I understand that I will have to provide support for next 6 months after opt-out because of support terms)?
3. You said that you’ll show that item is supported by author by some kind of message. What if author doesn’t provide support by your tool? I assume that this message won’t be visible, but are you planning to add a message that states that author is not providing support for an item at all if he won’t opt-in? Or if someone opt-out item page will look like it’s looking now?
can you tell me if I can opt-in only for couple of my themes, or if I want to provide this service it’ll be for my whole portfolio?
support (simple questions) are not a problem. Updates are, keeping your product up to date, especially when you’re using third party plugin like admin panels for WP themes.
My questions: 1. Will I be able to opt-out at any time? E.g. my theme sells good now, I opted-in. Year passed, my theme is not selling anymore, let’s say 2-3 times/month, I want to opt-out and not to be obliged to provide any big updates right away (because paid support will force this on me). Am I able to resign from paid support feature? 2. Will there be any message that author do not provide support if you’re not opt-in? Or there will be only message to buy a support package?
What I don’t like in this all paid support thing is that I will be obliged to do something in a couple days. Especially when it comes to updates, they may take some time when you’re one man army and everything by yourself.
just small question to the Envato Team: would You guys consider something like automatic updates for elite authors? I think that was mentioned some time ago.
I have to say that when WP 3.9 was released reviewers did amazing job with accepting updates. Literally 5-10 min after uploading it was accepted.
But the question is: is it really necessary for authors that are here for couple years and are reliable to wait sometimes a day to get some minor css fixes or plugin updates accepted.
And honestly I believe that reviewers have better things to do than checked 3 lines of css if any of the updates from elite authors are reviewed.
Silence – Premium HTML Theme http://themeforest.net/item/silence-premium-html-theme/1038401
Acumulo HTML – Modern Business Theme http://themeforest.net/item/acumulo-html-modern-business-theme/3214988
EugeneO nailed it.
WPWiseOwl You should read FAQ again. Exclusivity means that you can’t sell the same item elsewhere. Eg. You have theme1 and theme2. You are exclusive author and You can sell theme1 here and theme2 elsewhere without loosing exclusivity. You can’t sell theme1 here and in other market (same with theme2).
And if Envato will accept second version (eCommerce) it should be treated as a different item.
Well, from what I can tell based on items here, advanced WooCommerce support can be done with creating couple custom templates for shop and couple custom functions.
I’ll repeat myself: if eCommerce version will be accepted it will be treated as a different item (like html and wp are), so it can be sold elsewhere.
So if I will be able to sell e.g. WooCommerce version of standard theme here as a separate file it also means I can put it elsewhere without violating license agreements even if I’m exclusive author right? At the end these are two different themes.