Too many Bhuval here.
Hi, why this thread is reported as spam. This is very useful tool for authors. I can’t understand the mindset of envato authors. When I created funny threads, authors are attracted very well. But when I created a useful thread, no one can’t give any really. Also reported as spam.
Wah! Salute for authors mindset.
Don’t do that, it will cause a very serious legal matter. And you may regret it for whole life, because of serious violations of the law and guilt that will haunt you for your life.
Let me tell you one by one.
1. This is general forum. Mean: place use to discussion. Not place for complain.
2. If you have problem with the item that you bought, then leave message or comment on the item’s page. The author will help you.
Here the link
3. Who am I? I am not Envato’s staff.
4. You want to refund? Do not want to contact the author first? Go here.
5. Are you sure already read the documentation came with the theme? That item get 2,887 Sales. Impossible if the theme not work.
Believe me, you don’t have reason to refund.
Such a great email address. Congratulation!
I see that the author lost days to help you (I’m assuming for free) Giving him a one star rating after all his time lost with you is very rude. You can do it but every action have consequences so this is what most of us thunk about this.
Buyer has a right to give a 1 star rating, and the author has a right to don’t give any support. Simple. Consequences of 1 star rating is don’t give support at all to them. We are playing fair.
Give reviews are the right of buyer, provide support is the right of author (not the obligations.)
If your buyer provide 1 star rating, then you have a right to disregard that buyer.
Just that, nothing you can do to please everyone.
I think adding rules for reviews or make them available for being reported is good.
”...available for being reported is good…”
Brilliant! This feature will give the author a chance to give a simple explanation.
For Envato’s admin, you have read many complaints about bad rating caused by the ignorance of the buyer. It is time to improve rating system.
In our view, the rating is one of the reason for the buyer to purchase our theme. So we care about the rating system.