Extras on Envato Studio are currently being trialled with a number of select providers to see how providers use them and also how customers react to them. We will be monitoring this for a little while before making a decision on the next step.
If you ever have any questions for Envato Studio, feel free to contact us directly.
goofydadog saidNot for a fixed price though, if you take a car to a mechanic for an oil change and then ask them to fix your exhaust, you’ll be charged accordingly. Sadly the Envato Express Install service does not have an option to cater for this (unforseen issues).
My point is as you are paying a professional people will expect you to deal with any problems that may come up.
Just chiming in as I wanted to comment on this real quick. If a buyer comes to you with what is not a fresh installation request, we would suggest you request to cancel the job and explain the scope of the Express WordPress Installation service. While this is all explained at the point of purchase, we are always looking for ways to make this more clear to buyers.
Alternatively, should you wish, you can propose a custom job from within this express job that would allow you to set additional pricing, turnaround and revision limits for the work being requested. Additionally, if you have service listings on Envato Studio, you could point them there also.
Any questions, let me know.
As a few of you would also like to discuss this further and in order to handle this more effectively, I would request that anyone with questions in relation contact us directly via. the link below. This way we can handle each issue as it comes in.
Please also be patient in regards our response times, as this week we are a team of only 2.
Any plans to offer a paid referral program for authors who don’t want to participate in Studio Express themselves? If there’s no paid referral then I’d rather direct my customers elsewhere to have their themes installed/customized. Someplace that gave me a cut for giving them business.
Great suggestion! Definitely something for us to consider.
@luke and @mat,
I just read this article,So, if we are still not Envato Studio provider, and if we want to provide Express Service now, after register to Studio, how long will we be approved for it? I believe that “Have a good track record working with Envato Studio buyers” will take time…
We select Express Service providers from our existing horde of handpicked service providers with applicable experience.
To become an Express Service provider, you must:
- Be an existing Envato Studio service provider
- Have an available service in the relevant category (e.g. Providers who offer Express WordPress Installation must have an active WordPress service)
- Have a good track record working with Envato Studio buyers
While true, we are happy to consider those with proven track records elsewhere, like on Envato Market, for example.
Matt from Studio here, jumping in to answer this question.
what’s up with that? We had a client asking us for this service and we told them they can order it trough envato studio on our profile, i do not know how but someone else got the job.
Wasn’t there a debate around this and we even got a mail and confirmed something?Thank you for your feedback
The first-dibs feature is indeed turned on and working well. The issue is, you were contacted in regards in December 2014 at which time we did not get a response from you. Therefore, you have not been added to this service. If you are still interested in adding yourself to this service, please contact us below.