I did an analysis of all my sales and tuesday and thursday are the best. No idea why my wednesdays aren’t so good though.
I have had similar experiences. I guess pricing is just a subjective thing – done by different people at different times?
I agree with all this… avoid the negatives and highlight that customisation is possible – for a fee.
Also something that I do (depending on the complexity of the request) is provide a few off the cuff pointers on how the customisation can be done – for example, in reponse to an email that says, “How do I change the loader?” I might say, “You can change the loader by editing the actionscript of the displayLoader() method in com/mbudm/mbLoader.as – just attach a custom symbol from your library”.
If they have enough actionscript knowledge to follow that then great they can go off and make the change themselves and not hassle me for any more help. If they can’t follow this then it helps the customer understand that there is a little bit of complexity to even a small change and sometimes this makes people understand better that I have to charge for customisation work.
I’m interested in this as well. Please contact me via my profile.
And as for seperating the file comments, I think that idea is pretty good too. But I think the situation would be better resolved if only buyers or seasoned FD members were allowed to comment on the item in the first place. And anyone else can pop you an email.
Even seasoned authors and buyers sometimes add pretty bad (unhelpful, unnecessary, subjective or just plain wrong) comments. I don’t think we can ever get away from what occasionally borders on spiteful behaviour.
I’m happy to live with what we’ve got as the positive comments of the majority will crowd out the occasional bad one
... and having just updated the help files of all three of my templates and now preparing for a big upload (on a crappy rural internet connection) I definitely support the idea of the separate help file area!
Excellent! And Eeeexcellent
(as spoken by Keanu Reaves and Monty Burns)
I’ve had a customer who wanted me to send them a file similar to the FD preview swf, which included multiple instances of the component using different settings.
The reason behind their request was, of course, the lack of similitude between the preview file and the purchased one, even if they could’ve easily achieve exactly the same result by using several instances of the component and tweaking their parameters.Anyway, here’s what I did: I’ve just sent them a copy of the preview file, and everyone was happy in the end ... after all, meeting our customer’s needs and expectations while adding value to the items we’re selling is what matters most, isn’t it?
Yep I agree – it’s all about keeping buyers happy. Happy buyers are a lot less time consuming which means more time to create new stuff.
I think there is an expectation that what you see is what you will get – even if it’s easy to achieve whatever the preview shows with what the item provides.
Basically easy for authors <> easy for (some) buyers
The SWFAddress SEO example loads content from XML files – It’s not the ultimate solution but it is quite straightforward.
John found my problem, same day I sent an email, send him an email.I’m told it’s with Lance so I’ll give him a bit longer before I call in the big guns.