I’m sure this is something you are already familiar with but this article is worth a read for anyone interested in pricing structures, particularly the “Charm Price” section…
I think imangm was being silly and referring to the fact he has sold some themes so his low theme selling bug was fixed. As far as I know the earnings page bug still exists, I’m sure Envato will update us when its resolved (or it will just work all of a sudden)
Ruben, you may be right but its worth a try.
And on my point a) All I was seeing was anonymous but now I see real people for the last couple so there is a way of contacting them at least
Brilliant, I’ve also flagged for a staff reply
I’ve just noticed the same. Money has gone into the total in the header too, but the earnings page is broken!
We all know how 5 star ratings really boost sales.
What we need is a way to…
a) Contact the buyer to see why they provided a bad rating
b) Remove a bad rating if it is a simple case of misunderstanding or someone trying to maliciously downgrade a theme. Perhaps you could remove one rating a day by default, I think this would still work out fair as any bad themes would be getting a lot of bad ratings and the author wouldn’t be able to keep rectifying the bad rating.
Maybe if the ratings were not instantaneous that would help? e.g. 5 star rating = immediate appearance.
4 star and below = email to author with user details and their reason for the rating. You have 24/48/72 hours to rectify the issue for the customer or the rating stands.
Thanks @sevenspark I’m using the non elegant solution as it seems more robust thank you for stepping in with a solution
Sorry @revaxarts still no luck for me either, using latest Chrome on Mac, cleared cache as well.