Posts by medium_rare

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

Authors – I think we need to come up with an outline of what would be feasible that we can all agree on, and present it to Envato – with so many voices and different ideas, it’s difficult to weigh what we want as a whole. The main thing for me would be “choice”.. such as opting-out or deciding what type of services we would offer, since it would our “time” at stake.

+1

Hopefully this will become evident with the results of the survey, providing Envato ask the right questions. I think the main concerns have been summarised well a few times so provided this is taken into account when writing the sruvey – it should indicate the direction that the authors feel is right.

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says


How about deploying a survey to all authors similar to how you did for the item details background colour change? That way you could better gauge the feelings of the community.
Please read the Read the Full Post on the Market Blog. Surveys are mentioned there.

Thanks,

my mistake

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

How about deploying a survey to all authors similar to how you did for the item details background colour change? That way you could better gauge the feelings of the community.

I think this announcement was met with such disdain because the community feels like it has had no voice on this issue.

Offering 6 month mandatory support with 72 hour turn-around = less support requests? no, no, no.

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

+1

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

All great points QBKL, well said!

What bothers me is that Envato is happy to deploy a long winded survey to authors about changing the background colour of the item details page, but changes on a much more larger scale such as this was done with no consultation of all authors. It smacks of ‘look how we are taking your points into consideration, we’re asking you about the background colour :) you valued author, you!’

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

To begin with, this is another case of ‘we fixed the problem by removing the progress bar’.

As I see it, this wont mean providing any more or less support than we already do so it wont allow us any more time as Collis put it to ‘create’. My main reservation is that buyers will expect more than they are entitled to support-wise and therefore be more cutthroat about dishing out 1 star reviews.

Mandating authors to respond within 72 hours is not Envato’s decision to make. We do not work for Envato, we are maintaining our own business with our own standards.

I would also like Envato to explain why they take 30% commission for support that would be 100% handled by us? Are they going to provide a support platform so we can stop paying for our own?

For this to work, it must be made explicit to buyers what kind of support they are entitled to upon purchase and that anything over and above this may be met with a direct ‘purchase our support pack’ response. Envato also need to be quick to resolve disputes (as responding to tickets within 72 hours isn’t exactly their strong suit is it?)

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

Unfortunately the themeforest iframe bar has been an issue for a while, a lot of the time it completely crashes the browser on iPad. In my experience, envato have always reacted to this news with surprise, but nothing seems to be done about the issue despite it being brought up a number of times.

I would stick with your current method of removing the bar completely until a more reliable solution is implemented by envato.

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

This may ‘fix’ a problem from Envato’s perspective by stopping authors complaining about an inaccurate progress bar, but offers no more information to Authors than what was already available. We know when our items are new, held, awaiting review etc… All this change brings is less transparency of the review process.

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

Joining the mob of ‘new items down too far’ protestors.

This really doesn’t seem to be in the best interests of authors. That front page exposure is pure gold and you can’t rely on people scrolling well down the page to see them…

Everything else looks good :)

37 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
+1 more
medium_rare says

Same issue here – the top frame does strange things to my templates, this seems to have gone on a while. Can any envato staff weigh in??

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