Posts by michellerobinson

michellerobinson
michellerobinson Recent Posts Threads Started
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michellerobinson Envato team says




The length filter is now live on AudioJungle and VideoHive.

Please would you consider getting rid of the ratings facet on AJ. Many of us just don’t get any ratings and it seems irrelevant for music when the buyer knows exactly what they are getting, anything lower than 5 stars is questionable.

Please also recognise the shortened edits with the new length of track search – this is very useful for the buyer.

Thanks
Thanks for your feedback – we are analysing the usage of ratings (along with all the other facets) and whether they make sense for each marketplace, are useful in the buying process and wherever possible providing a fair experience to authors. We will certainly consider removing them they are not working.

Thanks for your response Michelle. Recognising edits would be fabulous!

One of the main problems with ratings, is new tracks don’t seem to get any/many ratings any more. For instance, my latest track uploaded in October has 136 sales and not a single rating. Many authors have this issue. Buyers would see the ratings button and suspect it has value when in fact it doesn’t as it hides a multitude of useful tracks and newer tracks for them. It used to be much easier for customers to give ratings I believe, in the past.

Just to retierate, also I just don’t see the point of ratings for AJ tracks, as if a buyer has bought it they obviously loved what they heard, and appraised what they heard before they bought it. Ratings can get abused in AJ as well, just ask some of the top authors who have had malicious low ratings given. It would be really great if you got rid of this!!! Pretty please!!!

We heard you and we agree – ratings facet wasn’t not a good experience for AudioJungle or PhotoDune so we have removed it.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
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michellerobinson Envato team says


A critical element to the length filter is missing. Many of us have created :30 and :60 edits of our 2-minute tracks and included them in our zip files. This search function only looks at the longest version of the item. If, for example, someone is looking for a 30-second track they will miss many, many items that actually have a 30-second version included. Can we have a better way to indicate our :30 and :60 edits within our item details so that this search function will find these tracks? It’s a shame to go to the effort of creating these edits if the length filter ignores them.

Thanks for highlighting this, we agree, we’re not happy with this either and we want to ensure edits are returned in the search results. Handling the input of multiple versions is something that needs a bit more time and consideration to do it properly but we are working on a quick, interim solution which might be something like – allowing authors to enter multiple track/clip lengths in the length field (comma separated) so the search can pick up all versions.

I’ll will get back to you as soon as we have a plan which should be in the next day. Thanks for your patience.

Just letting you know we are taking a bit more time to work out a few details and also consider other attributes that could benefit from allowing entry of multiple versions (potentially BPM). We are still aiming to get a simple solution out quickly as we can but we’ll need another day to investigate. I should be able to come back with more details tomorrow.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
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michellerobinson Envato team says




The length filter is now live on AudioJungle and VideoHive.

Please would you consider getting rid of the ratings facet on AJ. Many of us just don’t get any ratings and it seems irrelevant for music when the buyer knows exactly what they are getting, anything lower than 5 stars is questionable.

Please also recognise the shortened edits with the new length of track search – this is very useful for the buyer.

Thanks
Thanks for your feedback – we are analysing the usage of ratings (along with all the other facets) and whether they make sense for each marketplace, are useful in the buying process and wherever possible providing a fair experience to authors. We will certainly consider removing them they are not working.
Hi Michelle, what about adding those pagination buttons at top of the search too? (While also still keeping the paginations at the bottom, just like the forum pages). Please forgive me for bringing this back and back again but it is really extremely important for old items’ exposure, and it’s a big “usability” failure as many have stated in this forum thread.
Thanks very much, Michelle.

Hi Bedros, Thanks for you feedback, appreciate your concerns. Firstly the new design was done with great consideration to the user behaviour data on the sites, current e-commerce site design and significant research including a large scale usability study which reviewed 50 of the leading e-commerce sites, using think out loud protocol with 150 participants. As a result of that and looking at the current usage behaviour post launch we are not seeing a reason to put the pagination at the top of the page as well as the bottom. To you point about it helping to expose older items, pagination at the top of the page doesn’t necessarily help to do this. In any case what we are trying to achieve is to allow buyers to have more control of their search, being to specify what they are interested with more granularity and thus exposing the most appropriate items for them. We are always trying to take into account how we can be fair to authors in the process and the search algorithm balances a lot of factors in order to do that. We are of course always looking for ways to further improve the search results page design and layout and will be continuing to make changes based on community input, data and research.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
+1 more
michellerobinson Envato team says


The length filter is now live on AudioJungle and VideoHive.

Please would you consider getting rid of the ratings facet on AJ. Many of us just don’t get any ratings and it seems irrelevant for music when the buyer knows exactly what they are getting, anything lower than 5 stars is questionable.

Please also recognise the shortened edits with the new length of track search – this is very useful for the buyer.

Thanks

Thanks for your feedback – we are analysing the usage of ratings (along with all the other facets) and whether they make sense for each marketplace, are useful in the buying process and wherever possible providing a fair experience to authors. We will certainly consider removing them they are not working.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
+1 more
michellerobinson Envato team says

A critical element to the length filter is missing. Many of us have created :30 and :60 edits of our 2-minute tracks and included them in our zip files. This search function only looks at the longest version of the item. If, for example, someone is looking for a 30-second track they will miss many, many items that actually have a 30-second version included. Can we have a better way to indicate our :30 and :60 edits within our item details so that this search function will find these tracks? It’s a shame to go to the effort of creating these edits if the length filter ignores them.

Thanks for highlighting this, we agree, we’re not happy with this either and we want to ensure edits are returned in the search results. Handling the input of multiple versions is something that needs a bit more time and consideration to do it properly but we are working on a quick, interim solution which might be something like – allowing authors to enter multiple track/clip lengths in the length field (comma separated) so the search can pick up all versions.

I’ll will get back to you as soon as we have a plan which should be in the next day. Thanks for your patience.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
+1 more
michellerobinson Envato team says


Hi all! I remember some time ago there were problems with search and the authors were welcomed to post any problems they saw (with particular examples). Today I tried searching some of my own items and found that for instance if I type ’... mockup’ different items show up than if I type ’...mock-up’. This was a surprise for me since now I have to think twice before naming my items. And It didn’t matter what I’ve put as tags or in description. In one case my item showed up and in the other one, it didn’t.

This doesn’t seem right since only one symbon in the name is different.

Should I open a ticket or can anyone from the staff help me here?

Thanks!

I’ll pass that on and make sure it gets looked at.

Seems like something we can address with the way the search terms with hyphens are analyzed.

Thanks @madlep @amris

@amris – we are looking into adding this into our synonyms list which will go someway in addressing this issue, I’ll let you know when this has been updated. Please let us know if you find any other issues like this.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
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michellerobinson Envato team says

I think there is something broken. If you search something and then choose “sort by sales” and click to go on the next page, it changes to “best matches”. Its unusable now!

We’re working on this at the moment – we’ll have a fix out as soon as possible

michellerobinson
michellerobinson Recent Posts Threads Started
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  • Has been part of the Envato Community for over 1 year
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michellerobinson Envato team says


What was the item purchased?
anything, but it’s probably the same issue here: only 50% of users get the new stuff http://codecanyon.net/forums/thread/new-features-simplified-search-and-browse-ui-new-feedback-tool/121643#980440

The purchase pages should be 100% live – we are just testing different designs. I’ll look into why it’s not working for you.

michellerobinson
michellerobinson Recent Posts Threads Started
54 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
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michellerobinson Envato team says

I still get this :( \\

What was the item purchased?

michellerobinson
michellerobinson Recent Posts Threads Started
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  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
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michellerobinson Envato team says

We rolled this out to all Marketplaces now so every purchase should be taken to a purchase page. We’re are also testing out a few new designs – hope you like them!

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