A free developer does NOT come with your purchase
Support is a courtesy authors provide and is not required. That is the terms of buying and selling here… period. Any support beyond fixes and bugs is more than any buyer should expect as a rule. We as authors like to help but… inserts 1000 reasons here….
Also, buyers deadlines are not yours…. ever.
For example, last week I was hired from a TF user that was switching from the inFocus theme to Catapult and guess what? I had to replace every shortcode in each post in order to make them work properly in the new theme.
I think this is the biggest downside… changing to a new theme that is. Codes that work in one will not work in another so you will have to go back and take them out everywhere you used them. Something that should at least be considered when using them. They are very slick for larger code blocks and if you plan on sticking with the theme for a while … just be sure to consider the pros and cons.
Over the last 12 months I’ve realized that the quality here has dramatically went down.-1 This is way off… themes are as feature rich as they have ever been. The styling may represent what sells .. and I hate to see one feature that is a great idea for one get “borrowed” and put into many themes after, but quality, features, documentation, option panels and themes overall have increased and continue to move forward IMO .
Making a template is much more complicated task than making a custom one, I can say that from my own experience. In the first case you need to suit one client’s need, in the second – at least 100 clients’ requirements.
+1 How true is that!
Themes require thinking about many possible scenarios and adding functionality that can be flexible to as many of them as it can. We try to consider the broad audience from experienced buyers that will customize to newbie users that just want a website. A theme can never be everything to everybody but trying to make them as flexible as possible requires a extra thought or at least awareness to do things a little differently than a custom site that you now exactly how it needs to be set-up.
That said… I agree that there has always been a demand for the style I call the Theme Forest template and that is why you see it over and over again.
I think your last post reads true. There are always problems but hopefully they are outweighed by the people that embrace and support your work. I have found that many buyers are pretty cool and most have similar interests and even work in related fields. I had one buyer send me some cool reef sandals from the company he works for and another send me some artwork prints from their portfolio. All for provided them timely support and a solid solution for their project. Some people “get it”. They understand the time it takes to actually answer there questions and help them with issues they may be having.
There are real people at both ends of the transaction and both deserve to be treated that way. Sometimes it is easy to forget that in online marketplaces.
@freshface I completely disagree
JK… very true
@UI20 Yes I agree. There is no reason authors should be judged or rated on something that is not part of the agreement. I am in favor of any solution that can make this better. Paid support credits, more up front terms of purchase… whatever…
Authors want buyers to succeed with their theme but it is just not possible to hold the buyers hand to answer every question they may have. Buyers simply need to come to terms with that. Ask nicely… we will help when/if we can.
A FREE developer Does NOT come with your purchase!
Support is NOT required by authors. What is so hard to understand here? Yes we help when we can and if there is a bug it should be fixed. Other than that… any reply is more than is required. Demanding rude people really piss me off.