LCweb saidCollis is right, 80/20 is the right number, it does not apply to you, but for us all.
Finally @Collis: I’d really like to know how did you make the stat on customers percentage asking for support. 80/20 is absolutely wrong. I think that at least 40% asks for support or at least some info about improvements/customizations, specially if you have a good system and provide support fastly! (e.g. me)
For ME it is 60/40 or 50/50…
Thanks to whoever it was for removing my message saying that because of mandatory support starting from December first, authors will not have normal Christmas and New Year holidays.
Personally I will not make my support team working on holidays. So will have to do it myself.*You can remove the post as many times as you like but I will post it again anyway.
Where did you gather your data on sales vs support requests and how many hrs per day support is offered and what the average support produces in tickets and I could go on?
If I want to offer 12 months support for free which i do already, then I have the right as it’s my product and my buyer. If I want to setup extra support then I’ll sell it myself so I can adjust the price accordingly to be sustainable for my business, so that I can continue to produce themes and support them. Also I don’t actually understand how you came to 30% commission for selling a service that you will not be doing for a product that isn’t yours and for no platform available for support to be offered. So 30% is for processing a payment?
All in all a really bad idea as far as I am concerned.Your track record lately has been shaky to say the least, you should read your forums more often and listen to your authors, and actually act upon the advise. Badge update is awful. Reviews do not work. Search is bust. No shopping cart still. Your fix to the review bar was to just remove it completely. Putting a banner to micro Envato freelancer website in shady places. Placing a button for installation services. Removal of half the elite benefits. I mean I could go on….
P.S The last part make me lough and then I wanted to cry for a bit because it is so true…
EDIT: One more thing why do we have to answer in 72h when Envato always answers my support tickets after 1-2 weeks?
digitalscience saidFair enough feedback, although the rewards are there to provide authors with inspiration to build amazing things!
Before we send authors into outer-space.. I think Envato should spend more money on a complete redesign of the entire marketplace so it’s as good as it can be and sustainable for the next 10 years. For a multimillion dollar company, you should have a marketplace design that reflects that – but it has the same layout since it started . The site isn’t even responsive yet, come on!
Inspiration to build amazing things? After $5 milion you get a MacBook ? I think that someone who earned $5 milion has already a MacBook if they want one… I liked the previous rewards better. I am glad I have passed the $500k mark just few days before the new rewards were anounced.
P.S The website look very good
I just wanted to add to the “home page paranoia” that since the begining of August sales are very good a lot better then in July and I haven’t released anything new….
Is there any dashboard for teams or do our team members has to browse each product comments to answer?