Yes, we can of course! Do you know that support is not mandatory? Support is only our good will and if someone does not play fair, we can do whatever we want. But you should tell more people why you have been banned.
So basically this user rated theme with 1 star because we do not answer on his questions every 15 minutes! Don’t you think this is ridiculous? We have replied on all his questions, we helped him a lot with his modifications and except that this user rated theme with 1 star. Also you can look guys at email that we get from this user already [removed] (he threaten us with tweets now).
@Madnitech You know there is always someone who want more and more and because we do not reply on his requests immediately as he want then it looks how it looks.
Guys, maybe instead of wasting time on this topic you should sit and think about building better products with more options and possibilities? If people buy it, then probably this is what they expect. Nowadays, many authors, create products that looks very similar (just few css changes, a little bit different homepage, different name and “voila” – theme is ready for upload). Maybe it is time to sit on one product, make better compatibility with other tools and so on, don’t you think?
@tommusrhodus Your question on this topic is incomprehensible for us. As we see, you did similar product what everyone can see at http://pivotwp.wpengine.com and you wait for an official answer because your theme is not selling so good as other? Sorry but this is a little bit ridiculous for us.
+1 for @minti, @hogash and @ThemeFusion comments. We also got some other notices:
1) Statements you described already, should be clearer for buyers. We already notice more customers who think that after purchase they get also customizations for their customer`s needs (modify items/shortcodes layouts and other).
2) Rating system should be sorted as well. 1 star ratings are always related with support (but we think this reason should be called “Theme modifications”). Most users who rate with 1 star do it because didn`t get things like layout/items modifications, problems with 3rd party plugins (unpopular plugins not written in accordance to wordpress API), badly configured hostings and other. We think, authors should have possibility to reply on ratings and also those ratings should be reviewed by envato staff.
3) We notice more and more users who use one purchased theme license for more than one website what is not fair. Sometimes customers use it for more than 5 customer`s websites. This should be definitely sorted too.
We’re aware of the issue, and anticipate the API to return to normal in around 12 hours.
Really hope it’s not causing any inconvenience.- Christian
Thanks a lot We just want to be sure what should we do. At this moment we deactivated API for some tools but for some we take manually actions. Hope this can be solved within 12 hours. We really appreciate such quick reply!
Does anyone know what`s wrong with envato API? It looks like happened the same thing as few months ago. Any reply from envato staff team will be highly appreciated
Hey community! I just talked to the devs, and things with the API should be returning back to normal. Sorry once more for the inconveniences.
Will it require use of user agent or not? That is what is important, because it would require massive updates to change the existing API related code to do it. Can we get some detailed information on this subject and what to expect and will there be any change to the way API is accessed?Milan
We already tested it on our tools and old functions without user agents works. So you can test it if it works in your case because for us all is fine since few minutes.
In our opinion user agents is kind of fake part of code and is used usually for spamming machines that need to crawl pages. That`s why we think it is not fair enough to use user agent for this kind of little scripts just for customers.
Hope all will work in your tools as well
+1 The same issue in our case. Hope envato team will fix it soon