Posts by nCrafts

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Providing support outside the definition of support for free

One of the main goals of the project was to make support more sustainable for authors. We formed our definition of support on the feedback provided by authors and are trying to make this as clear as possible for buyers.

We believe authors should be compensated for the support they provide. We recommend authors only provide support within the definition and stick to the periods included/purchased by the buyer.

Lots of authors already charge for support. We have always had that choice. What you truly wanted to say is, “We believe we should be compensated as well for the support authors provide”

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Not sure if this is answered already: Can I give buyers support for the initial period, but still not sell the support packs?

not possible, so far??

2 months ago: http://codecanyon.net/forums/thread/item-support-picking-up-where-we-left-off/176552?message_id=1273149&page=22#1273149
Support packs should be optional, authors are the ones that have to provide this service so it should be their choice.

Absolutely. Envato can’t stop me from selling my time elsewhere, or force me to sell it here. That’s not even legal in my country.

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Not sure if this is answered already: Can I give buyers support for the initial period, but still not sell the support packs?

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Hi everyone, Thanks for letting us know about the API rate limiting issues. We’ve identified the problem in our configuration, and have deployed a fix, so things should be working fine now! :)

Thanks for the quick fix.

Can you let us know when this issue started? I have been getting complaints from customers for almost 2 – 3 days. Not sure if it’s this, or something else.

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I am having the same issue as Sam. Can someone please look into this? API is very critical.

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Not sure if this has already been answered: what is the hourly limit on API calls? I have often encountered situations where my users weren’t able to authenticate the key because my API limit was over.

I don’t know what the number is, but it is pretty low. I hit the limit all the time while testing.

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When you try to make understand the impact of EU VAT on your tiny e-com business:

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One guy is asking that “will I use cleanmag template for my 6 blog with 1 Regular license” Now what should i need to tell him. He wants to purchase one time but he wants to use it with 6 blog. is it granted?
Tell him to buy 6 regular licenses. One domain = One License.

I think it is one installation = one license. Correct me if I am wrong.

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Hey Guys,

We had our first WordPress Bangalore Meet today. We are looking to grow the WP Bangalore community, and have bi-weekly / monthly meetups.

Any Bangalore WP enthusiasts here?

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I was surprised when I got the email message. Contests are always announced in forums / blog posts, but this one wasn’t. The email sounds a little spammy. Can Envato confirm this was official?

Also, sending direct messages to users should be opt-in, in my opinion.

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